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Betzest Casino - No Pay Out Options

RESOLVED
Complaint Info
Disputed casino Betzest Casino
Reason Declined payment
Amount € 1000
Posted on January 20, 2020

Dear Sir or Madam,

My Issue belongs to the pay out methods on betzest.
I would like to do pay out, but since december there are no options to do a payout.
No Visa
No Mastercard
No Netteller
No Skrill
Nothing.
The support said there is an update but i cant imagine its been running for over 1 month....

Maybe you can help me

Thanks in advance

AskGamblers
Posted on January 20, 2020

Dear @Marcho24,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 20, 2020

1000€ waiting on my Betzest account for withdraw.

Posted on January 21, 2020

Dear Sir,

We apologise for any inconvenience caused.

We are in process of moving to MGA license and we have to change all our wallets,

thus we experienced some delays in payments during this transition period.

Our financial team is working to fix this and to execute a full payment to your account asap.

We are again very sorry for the inconvenience

Kind regards

The casino team

Posted on January 21, 2020

Dear Sir,

I have a confirmation from the finance department that your funds were sent,

Even though this was a sportsbook case, we made sure to follow it and resolve it ASAP

Thank you again for your patience and understanding

Kindest regards,

Casino Manager

AskGamblers
Posted on January 21, 2020

Dear @Marcho24,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 21, 2020

Dear askgamblers team,

Thanks a lot for helping me to solve this issue.
I got the money on my bank account quickly, so this case is solved.


Kindest Regards

Marcho24

AskGamblers
Posted on January 21, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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