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Betzest Casino - Withdrawal problem with bonus wrongly active


Complaint Info

Disputed casino

Betzest Casino


€ 1058.58

Posted on October 28, 2019

Hello. I created an account at Betzest Casino, took the casino welcome bonus and managed to wager it with some decent winnings. Unfortunately I can't withdraw my winnings of 1058,58 EUR because the casino system says that I still have an active bonus - which I don't, I have wagered it. The customer support keeps telling me that the technical department is working on fixing this, but nothing happens. I just get the same reply every time I ask. Now it is Friday and I've been waiting since Wednesday this week to be able to make a withdrawal request. Please help me, AskGamblers, to get my legitimate winnings.

Posted on October 28, 2019

Hello AskGamblers, this complaint has been resolved and I have received my winnings. Many thanks to Betzest! This complaint can be closed.

Posted on October 28, 2019

Dear Sir,

We are sorry for the inconvenience,

As i can see you request has been fulfilled.

The system rejected your first request for transfer as you didn't fulfill the wagering requirements,

after that, when you fulfilled them, you were able to withdraw your winnings.

We are very glad that the case is considered closed.

Kindest regards

Casino Manager

Posted on October 28, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.