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Betsolino Casino

Betsolino Casino

The casino is blacklisted.

Player Rating 1 reviews
1/10
1 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

Betsolino Casino: My Expert Opinion

Betsolino Casino offers a great selection of games to keep you busy, from slots to live casino games. The site is easy to use and available in multiple languages and on any device. There is a nice selection of active bonuses and promotions, including crypto-friendly offers. 

What we like
  • Good selection of games
  • Home to well-known providers
  • Live chat is available
What we don’t like
  • Limited live chat hours 09:00 - 00:00 CET
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betsolino Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://betsolino.com/
Established
2024
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, French, German, Italian, Spanish, Czech, Dutch, Finnish, Danish, Japanese, Norwegian, Portuguese
Casino Type
Live Casino, Instant Play, Mobile, Crypto Casino

General Information about Betsolino Casino

Betsolino Casino is an online casino home to a catalogue of top games, and a mixture of payment methods, including cryptocurrencies. We’ll chat more about games and payments as you read through our casino review. 

The casino is available from any device that has a web browser, including the latest mobile devices. You can play your favourite games on the go through most mobile browsers. 

Payment Information and Options at Betsolino Casino

The casino supports a variety of payment methods, which are available once you open the cashier. It’s also a casino that accepts crypto, so you’ll have more ways to fund your account. 

At the time of this writing, we do not have more specific information to share, but we will update our review as soon as possible. 

Customer Support at Betsolino Casino

Whenever you have any questions, you can contact the casino, and they have a live chat feature. Unfortunately, live chat agents are not currently available 24/7, but they will be open during business hours between 09:00 - 01:00 CET, every day. However, you can still use the live chat box to submit your questions, and the casino will respond by email as soon as they can. 

You can also email the casino directly at any time, and they have agents who can speak both English and German. 

Games at Betsolino Casino

You can enjoy a wide variety of games, including industry-known online slots from providers across the globe. You’ll be able to use the drop-down menus to see which providers are available and view their games individually. You can also use the search bar to find games. There are no other filtering options currently available. 

You can enjoy a selection of casino table games although there’s no menu for them. We used the search bar to find versions of blackjack, roulette, online poker, video poker and more. 

If you prefer live casino games, you can access the menu and launch a small number of games, played in a live environment. 

Betsolino Casino’s Commitment to Responsible Gambling

The casino has responsible gambling measures in place, including protection for minors. They also provide you with contacts for organisations where you can receive professional advice and support. You can see traits of problematic behaviour in their responsible gambling section in case you’re unsure about whether or not you need to get support. 

Once you register you’ll have the option to set deposit limits and if you need to take a short break, you can take a time out. You’ll also be able to access full statistics on all your transactions and game sessions history. 

The casino also supports self-exclusion if you need to take a longer break. Once your self-exclusion is active, it is not reversible. 

Gallery

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StallCation

Complaints

Read the complaints other players have left for Betsolino Casino. Learn more about complaints.

Show all complaints
Delayed payment from Betsolino Casino
A little over three weeks ago, I played at this online casino using a first deposit bonus. I won a total of €42,763, which I decided to withdraw. I inquired with the casino whether they had a maximum withdrawal limit, and they confirmed that there was none. I can provide screenshots of these conversations as evidence.

The website was not user-friendly enough for me to upload my documents, so I sent them to the casino via email as instructed by their live chat support. However, I have not received any response from them by email regarding any of my inquiries. I have also followed up via email about the status of my withdrawal. I’ve contacted the live chat nearly every day, but they keep giving the same response: that there is a large queue for withdrawals and that the live chat agents do not have the ability to process withdrawals. Every single time, I receive the same response, yet nothing seems to progress or improve.

It has now been 24 days since I requested my withdrawals. Since the casino only allows withdrawals of €2,000 at a time, I made a total of 21 withdrawal requests (20 of €2,000 each and 1 of €763). I can provide images of my withdrawal requests and deposits. I had no issues with my deposits.

To sum up, I’ve done everything within my power, but the online casino appears to be taking no action on this matter. I have been cooperative with the casino, submitted all required documents for the KYC process, and played according to the casino’s rules.
Status unsolved Unresolved
€42,763

Betsolino Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $24,286
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Scam alert!
Scam alert!! Took my deposit but did not let me use anything the company offered and took my money.
No customer service, no games open, no customer support no response period!! I

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