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Betfinal Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 23 reviews
7.4/10
23 reviews
Complaint Response 21 complaints
2 days avg. 21 complaints

AskGamblers Quick Overview

Editor's View

Easy to navigate with fair, competitive bonuses and more than generous withdrawal limits, the solid picture of Betfinal is unfortunately tainted by too many complaints of drawn-out withdrawal requests.

What we like
  • 24/7 support, including WhatsApp
  • Exceptionally high withdrawal limits
  • Excellent choice of games
What we don’t like
  • No telephone customer service available
  • Potentially drawn-out withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betfinal Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betfinal.com/
Established
2013
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, English, Turkish, Portuguese, French, Spanish, Vietnamese, Japanese
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information About Betfinal Casino

Launched in 2016, Betfinal Casino is an online casino featuring a variety of online slots, table games, video poker, specialty games and a sportsbook. The site supports a variety of languages and is a fully functional mobile casino.

Despite its international Curacao eGaming licence, not all players can register here; for the full list of restricted countries, please consult the casino directly.

As is common with modern online casino sites, Betfinal is equipped with the most modern security protocols and encrypted with the latest SSL technologies to ensure players' sensitive information and financial transactions remain entirely private and safe from third parties.

The big software provider names featured at Betfinal guarantee unbiased outcomes for all games, making this casino trustworthy.

StallCation

Complaints

Read the complaints other players have left for Betfinal Casino. Learn more about complaints.

Show all complaints
Betfinal Casino - Blocked account and not responding to emails
Had my account blocked for logging in from my work computer that had to be on a VPN and completely stopped communicating with me. I have emailed numerous times to try and get paid the $19,700 balance that I have in the account to no avail. The terms (section 1.6) do not clearly state that use of VPNs are not allowed and unless used to access their site from an illegal country or to mask your current actual location which is not the case for my account at all. My account has been fully verified, including my proof of residence. This is just another Curacao book that will look for any reason not to pay legitimate winners. It's a great site if you are looking to just go casually lose some money but if you win don't expect to be treated well and you absolutely run the risk of not getting paid.

Please see below for the only mention of VPN service in their terms:

6. Access to certain Services on the Website may not be legal for some or all residents of or persons present in certain countries. We do not intend that the Website and Services be used by persons in countries in which such activities are illegal. It is the Customer’s responsibility to make sure to not use a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence. Betfinal.com reserves the right to ask for proof of address from clients and to suspend their account until satisfactory documentation is provided.

I am located in the province of Saskatchewan in Canada, which is a legal country. I have never tried to access Betfinal (or any other web site for that matter) from outside of Canada. The VPN service on my work computer was a forced security precaution because I worked for a Financial Institution and was forced to work from home during a pandemic. I have adhered to all their requests and answered all their questions honestly, yet they have blocked my account, stolen my legitimate winnings, and refused to answer my emails.
staus Unresolved
$19700
Betfinal Casino - Refusing to cooperate for a withdrawal
Betfinal casino emailed me encouraging to to sign up with them using a different username and the $ currency and they would offer me their welcome offer again.
I went ahead and took them up on their offer, signed up and after a couple of deposits using my VISA I ended up with a balance of close to 2000$.
I had my account verified within a day or two and went ahead and requested a withdrawal back to my Visa.
The casino told me the the withdrawal failed, so I tried requesting a wire transfer. I was told that the wire transfer option is only available for customer having an IBAN which is not something we have here in Canada.
They then told me the have a strict return policy and that the only option would be to pay the money to my VISA.
I called my bank and they told me that they do not accept payments to the VISA and if I wanted to receive a payment they would need to wire the money directly to my account. They then gave me all the information the casino would need to wire the money to me.
I relayed the information the bank gave me to the casino and the told me that if I didn't enable my Visa card they would only be able to refund me the deposit back and keep the winnings.

I need help in having the casino pay my winnings out to me. Please Ask Gamblers, can you get in touch with the casino and ask them to offer ANY alternative? I've cooperated with all their requests so far but I do not know what else I can possibly do.
staus Resolved
$2000
Betfinal Casino - Payment delayed with no further info nor contact
I can't log in to my account for 3 weeks now. I requested a withdrawal but I have never received it. I have (had) about 700 EUR balance.
They replied the following: "This message is caused by technical changes by our provider and currently appears for each and every account. We are working under high pressure on a quick solution. However, we are at this point unable to answer when this will be the case."

"While Christmas just passed and the New Year is around the corner we would like to update you regarding the status of our technical upgrades.

As you already noticed, Betfinal has been unavailable for customers residing in certain countries. The background of this was an unexpected change on provider side. As you can imagine, this has caused a lot of issues for us in the worst possible time of the year.

We however have tackled the issue and are in the final steps to provide all our customers with a solution in the first week of January no matter in which country you are residing.

Please accept our apologies for the delayed updating, but our support team is doing their best to cope with the amount of requests and to answer all emails.

Please also note, that all pending withdrawals are taken care of and if you wish to request a withdrawal of your funds in your account, you will be able to do so shortly. Unfortunately it is not possible to process any withdrawals upon email request.

We wish you a great start into the new year 2019 and will get you updated at our earliest."
staus Resolved
€700

Complaint Statistics

Resolved 11
Avg. Amount $ 1,870
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.4/10 23 reviews

Top reviews from our players

High bonus, nice slots and live casino. lots of games and the run fast.
Like it a lot! Nice to try and find out what is working for you. I'll be coming back for sure

At this moment nothing. Supportline is not always available, maybe that is something to consider?

Hello! Thank you for your kind feedback. Our customer support chat is available 15-21 everyday, but this is something we will be extending as soon as possible. Sincerely, Betfinal team

user avatar

Lots of good games. Used my 100% deposit bonus. You can play and game with it as long as you don 't overbet max. 5 Euro. Won a nice amount. Requested a withdrawl. Needed to upload some documents. Verification took 2 days, but after that I received my money within a day.

Few days later I received an email wich said I would receive an extra deposit bonus of 15% on my next deposit. I asked if I could combine this with the second 100% deposit bonus (they have 3). No problem. So I deposited again, but unfortunatly I only received a 100% bonus. Played with it and again won a Nice amount. Requested another withdrawl. Lets see if it goes as fast as the first one.

2 small notes. Website says you can upload documents with a max size of 3MB. That did not work. I had to resize the documents under 1MB. That did the trick.

Sometimes all the Netent games dissapear form the list of slots. After waiting a half hour the got back again. This re-occured a few times.

The games, the welcome bonuses are really great, the good luck strike I had. Their software is quite nice and fast, the graphics look good. Absolutely in love with this casino, until it came to request a withdrawal...

The worst luck when it comes to retrieving my funds. I have been waiting over 2 weeks to receive my funds and still no luck. Their support service is quite limited, only Mondays through Fridays and they reply once a day. This makes your withdrawals take longer and longer. The exact same details were used at other sites to retrieve funds and had no problems. With Betfinal it has taken forever, never happened to me before, and they keep saying they can't send the funds.It's a shame, as their site is quite good overall.

I was introduced to this Betfinal Casino by one of my darlings here in Askgamblers. There was a nice offer by the casino at that point in time, sometime back in late 2016 I think, for a 10 EUR no-deposit bonus upon registration, if I'm not mistaken. Hey, 10 EUR free money was worth the trouble for a sign up, which I wasted no time at all in doing so, hehehe. Upon visiting their website, I came to know that Betfinal has casino games and sports betting as well, but I wasn't interested in sports betting, not in the very least, but I was happy that the no-deposit bonus money could be played on slot games and not only for sports betting.

After getting the registration done, after validating my email, and after completing my profile, the bonus money was automatically credited into the Bonus account. I then used it to play on a game, but I cannot remember on what game it was played on. Hmm, at times, my memory can fail me, especially when nothing interesting had happened on it, like in this case. I know I played a game, but that game ended up empty-handedly, no wins or no missed big wins to remember, so my memory must have deleted it automatically, hahaha.

Then one fine day, I was having some money in my Neteller wallet, with no new casino to try out, so I decided to make a first deposit at Betfinal and play some games. Well, a 100% deposit bonus wasn't much at all, couldn't remember if any free spins were being offered with that first deposit, but I went for it nonetheless. Strange hah? Hehehe. So there I was, all eager to make a deposit, and to play on my favourite games, but what do you know? I couldn't find Neteller anywhere in the deposit section of the Cashier. Then I went "damn!" One more casino that doesn't have a deposit option for Neteller, meaning, no deposit possibility at all, and that saw the end of everything for me at Betfinal Casino. Never mind about all the other available deposit options, I don't use them at all.

Well, just too bad that I cannot deposit and cannot play at Betfinal Casino. The games selection doesn't seem to be that good anyway, so perhaps this is all just another blessing in disguise for poor me, hahaha.

I liked the bonus offer at first, but that was before I realised what kind of a shady company it was.

I tend to be unable to log in. You can't place the bets you want because the bet limit is set far too low. I often get error messages when checking my balance and looking over my active bonus, plus error messages when trying to place a bet. "Communications error, try again later". I haven't tried to withdraw my money yet but I imagine that will be a problem.

The general essence of the site is really shady. Be careful if you decide to use this site, although I do NOT recommend it.

Hi Bigchew, We are very sorry to hear that you had some technical issues on our site. We had some issues this Saturday with our sports provider and therefore the Sportsbook was not working and therefor you got the connection error. The issue is now solved, and everything is back to normal. Sincerely, Betfinal team

user avatar

Very good bonus offer and lot of games. Make a deposit 23e and get my bonus. Few spins and amazing hit when playing temple fortune. Download documents and make withdrawal over 1000. Time was about 5h when money was my wallet so that was amazing pay out time.

Nothing bad to say betfinal. Great place to play and recommended for all who looking safe place to play.

Hi Kari, Thank you for all your kind words and congratulations on your win! Great to hear that you are happy with our withdraw time and that you enjoy to play on betfinal. We wish you all the best of luck, Betfinal team

user avatar

Games run fast, fast payout, many games options. First deposit bonus is nice.

I think I will not make deposit anymore here! It shows Christmas promo, deposit at least 50 euros, will get 50 not wagering free spins next day. So I made 100 euros deposit per day and 3 days. But I just got first day 50 free spins, even that I sent many emails and went to live chat, finally got it! But next 2 days free spins I never got them! They told me all the time they have credited, but they did not, waste my much time tried different browsers and sent emails.

Hi Sarayang, We are very sorry to hear that the free spins did not get credited to your account, we tried multiple times to add them, but you could still not see them under your account. We have now credited the free spins again and also given you a cash bonus for all the trouble. We wish you the best of luck, and hope that you do stay here at Betfinal.

user avatar

I like this casino, because there I feel confident, all deposits, withdrawals worked good-quickly done. Very nice bonuses with very reasonable WR.

Very friendly support, good job Andrea! Quick and clear answers all time. I rank it 10/10.

Maybe chat could available 24 hours, but it's minor.

Hi Guttio5, Thank you for all your kind words, we are very happy that you enjoy playing at betfinal and that our support agent Andrea is doing a good job, we will let her know :) We wish you a nice day,

user avatar

High bonus %200, No transaction fees. I deposit with paysafe card and the most of casino websites take 5% transaction fee. No tax fee, in Germany online casino websites takes tax fee, betfinal paid all money I won. I hope, they won't change that.

Nothing, withdraw took a bit time but when I send document received my money.

Hi Hamit, We are very happy to hear that you enjoy to play on Betfinal and congratulations on your win! The first time you make a withdraw you do need to verify your account, the good news is that now you have done that and all your future withdraws will go smoothly. We wish you a nice day!

user avatar

Betfinal have Arabic language this good for me. Betfinal has a lot of nice slots and live casino games. Payouts with visa card is quick. I get cashback bonus without asking that. Thanks.

Netent games are not available in Iraq, They have no Arabic live chat but only email support.

Hi Jasur, We are very happy to hear that you enjoy to play on betfinal and that we have the language that you prefer. Unfortunately Netent games are not available in Iraq, but we do have some very good other options for you to play on, and we will soon expand our casino offer even further with new game providers. أتمنى لك نهارا سعيد

user avatar

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