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Betandplay Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 77 reviews
8.1/10
77 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints
What we like
  • No payment fees
  • Good choice of payment methods
  • 24/7 live chat
What we don’t like
  • Few gaming filtering options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betandplay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betandplay.com
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Polish, Italian, Norwegian, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
IOS, Android

General Information about Betandplay Casino

Betandplay Casino is owned and operated by Dama N.V. The online casino is fully licensed and regulated by the Government of Curacao for peace of mind. 

You can log in or register at the casino through your web browsers. Or, if you prefer mobile casinos, switch to your smartphone or tablet for seamless, on-the-go access. You’ll find the same game library and welcome casino bonuses regardless of your device. 

If you scroll to the bottom of the casino, you can pick your preferred language from the selections we have listed above. And the rest of the information you need can be found below in our expert casino review

StallCation

Complaints

Read the complaints other players have left for Betandplay Casino. Learn more about complaints.

Show all complaints
Betandplay Casino - I am submitting an urgent complaint regarding missing funds

Date of Incident: 25/10/2025

Casino Account: [Your Account ID / Username]

Complaint:

Dear AskGamblers Support,

I am submitting an urgent complaint against Bet and Play regarding missing funds and repeated withdrawal issues. Despite multiple attempts to resolve this directly with the casino, the matter remains unresolved, and I now require your intervention.

On 25/10/2025, I won $5,000 on the Bet and Play platform and submitted a withdrawal request. Initially, the withdrawal appeared as pending, but I was later asked to provide verification documents. I promptly submitted the required documentation, yet my withdrawal was rejected, and the full $5,000 was returned to my game balance.

After resubmitting the required documents, I requested a withdrawal of $4,000, leaving $1,000 in my account. I did not play any of the remaining $1,000. However, my account now shows only $500, with no record of any pending withdrawal, transaction, or deduction for the missing $500.

I have been attempting to withdraw funds since Saturday, immediately after clearing all wagering requirements, yet no resolution has been provided.

Additionally, the bonus that was active on my account at the time only allowed winnings up to 10x the bonus amount. Despite adhering to this limit, the casino failed to raise this bonus-related issue during my multiple withdrawal attempts and chats with support on 25/10/2025. I was only informed of this on 27/10/2025, creating further confusion and frustration.

Key points of concern:

• Wagering requirements were fully met.

• At no point did my bets exceed allowed limits.

• The casino failed to communicate the bonus limitation during initial withdrawal attempts.

• I have been attempting withdrawals since Saturday with no resolution.

• $500 remains unaccounted for with no explanation.

• Repeated delays and inconsistent support responses have caused significant frustration.

Given the ongoing mismanagement of my account and the missing funds, I request AskGamblers’ immediate assistance to:

1. Investigate the missing $500.

2. Ensure the $4,000 withdrawal is processed without further delay.

3. Clarify any bonus-related restrictions that should have been communicated earlier.

Attached are all relevant screenshots, documents, and correspondence with the casino. This situation has severely undermined my confidence in Bet and Play, and I urge AskGamblers to take swift action.

Thank you for your urgent attention to this matter.

staus Resolved
$500
Betandplay Casino - Issues with withdrawal process since March 12
Hi

I’ve been trying to withdraw my funds since March 12, but I keep running into issues that don’t make sense. I need this resolved as soon as possible.

1. Visa Withdrawal Misleading Information
Your website clearly states that Visa is an available withdrawal method, yet I was told after depositing that I couldn’t use it. Nowhere on your site does it say that Visa withdrawals aren’t available for Canadian players. If that’s the case, it should be clearly stated. I wouldn’t have deposited via Visa if I had known I couldn’t withdraw the same way.

2. Bank Transfer Issues & IBAN Confusion
Since Visa wasn’t an option, I was told to withdraw via bank transfer, which required a bank statement. I uploaded one, only to be told it was rejected because it didn’t include an IBAN and BIC. I’ve explained multiple times that Canadian banks don’t use IBANs—only SWIFT codes—and that BICs don’t appear on Canadian bank statements. Yet, support keeps asking for the same thing over and over.

3. Inconsistent Approval Process
At one point, I got fed up and just re-uploaded the exact same bank statement—and suddenly, it was approved. That alone makes no sense.

4. Withdrawal Attempts Keep Failing
Even though my bank statement was finally approved, every withdrawal attempt has failed. I’ve followed all instructions exactly and double-checked my details multiple times. The support team keeps saying my bank info is wrong, but I know for a fact it isn’t. Also, the withdrawal form doesn’t even have a field for a BIC, which contradicts your own requirements. I’ve tried at least eight times now, and nothing works.

5. Lack of Support & Alternative Options
I’ve asked for another withdrawal method, but I’m getting no response at all. I just want a straight answer and a solution.

What I Need from You:
- If possible manually process my withdrawal using the details I’ve already provided.
-If that’s not possible, offer me another withdrawal method that actually works.
Give me a clear explanation of why my withdrawal isn’t going through.

I have screenshots of my conversations to back this up. Please get back to me ASAP with a proper resolution.

Thanks,
staus Resolved
$800
Batandplay Casino - Declined withdrawal many times

Hi!

I've tried several times to withdraw my winnings from Betandplay casino. Initially, they rejected my withdrawals because I hadn't sent in the documents they requested for verification. I contacted support and submitted the required documents. They then said that once I had submitted these documents, I would be able to withdraw my money. Turns out that wasn't the case. Betandplay claimed they had technical issues with the card provider, so I couldn't withdraw my money. I had deposited using my bank card (VISA).

I contacted customer service again and asked what to do. They explained I should make a withdrawal via bank transfer, and that it should work. I did so, but they rejected my withdrawals again, this time asking me to wager an additional €17. I did that and tried to withdraw again. They denied my new withdrawal, stating they needed a bank statement. I sent that to them, and once more, they denied my withdrawal.

I'm getting really tired of this unprofessional behavior. I've never experienced anything like this before. In total, I've tried to withdraw my money 8 times. The last 5 attempts were for €680 each time. I have not taken part in any bonus with my deposit and have fulfilled the wagering requirement.

To add I have done everything they have asked but they still declining my withdrawals. I have asked my friends who work in the bank and double double-check my documents to be sure they are right and they told me everything looks good.

I have read other complaints to this company and it seems similar..

I have not

Please help me!

staus Resolved
€680

Complaint Statistics

Resolved 11
Avg. Amount $ 1,504
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 77 reviews

Top reviews from our players

It is easy to use and lots of fun games to play and the software is very fast I will recommend this site to my friends and family but I think it is always best to experience it for yourself...

Fantastic appearance and sign up is easy. Cool games and platform. Fast deposit and withdrawal I'm getting bored with doing this review now. Can I wrap it up please and thank you

More frequently free no deposit spins you can actually win from. Different ways to earn free spins would be great. This is not my sort of thing I would like to avoid it at any cost.

I'm new to this casino but so far so good, I like the multiple games that are available to play, and also with all the welcome bonuses that are available for us to use I think is awesome. Communication with the live chat i think is another bonus, I love how welcoming they are and how they sort out problems pretty dam fast, overall this casino would be my top pick to date, keep up the good work betanplay..

Best casino quick payouts and good games. They're are many deposits options as well. I really enjoy playing here. Deposit bonuses are great as well and free spins.

It looks very interesting. Fast service, very good graphics, lots of great games to choose from, great bonuses. I can't say anything bad and I recommend it to others....

This Casino rocks the world in online gambling 2024… I love it. Highly recommended this for all online casino lovers. Graphics and games are fun to play.

Awesome any day and all seasons . . . The whole year long, there's something to do many can win here at betandplay.com

Remember; You gotta b into win!

At times you'll find the customer support can be tardy but that is found everywhere, right?
Also in life, when it rains - it pours. . .

Take care out there, gamble consciously!

I also think the Betandplay casino is great. There are good games. I have recommended them to many of my friends. They are also satisfied. Bonuses are good.

It's easy to sign up in Betandplay. I like it's got the slot games that I play like Sun tide, 9 Masks of fire and Big bass secrets of the golden lake!

The bonuses. The games providers the games bet and play casino has good bonuses and love the providers. The games are bright n fun I love bet and play

Everything about bet and play casino bet and play has awesome games I like the pictures and the music as well as the colour we should play more bet and play casino

Betandplay Casino News

Read all news about Betandplay Casino, check for updates and stay tuned for exclusive bonuses.

Badge Earned: Betandplay Joins the AskGamblers Certified Club
Industry Badge Earned: Betandplay Joins the AskGamblers Certified Club

Online casino players, rejoice! Betandplay Casino has officially joined the prestigious circle of AskGamblers Certified Casinos. This isn’t just a shiny badge - it’s a seal of trust. And this sleek, neon-lit gambling playground has definitely caught our attention.Certified and Crushing ItBetandplay didn’t just stroll into the AskGamblers Certified Casinos club - they earned it. It’s a badge for casinos that play fair, pay out on time, and actually listen to players. With a strong CasinoRank of 8.4, a proven record of fast complaint resolutions, and plenty of happy players, Betandplay has shown it deserves a seat at the table.What this means for you: safe deposits, smooth withdrawals, and top-quality games. Add to that 24/7 multilingual support and responsible gambling tools, and you’ve got a casino that’s not only fun but also trustworthy.Players Speak: Betandplay DeliversThe players’ community has spoken. Many rave about quick payouts, smooth gameplay, and generous bonuses, while others praise the friendly customer support. As one of the players said:All the wins are very often, and they have good bonuses. Withdrawal is nice and fast. I like the sports bets promos; they are so good 100% and 100 spins. I love it.Of course, some would love faster verification or more Free Spins, but the overall sentiment is positive. With a crypto-friendly approach and a diverse game selection from slots to live dealers, Betandplay strikes the perfect balance between fun and security.So whether you’re playing on your laptop, tablet, or phone, Betandplay is definitely a platform worth checking out.  

AskGamblers Wishes You a Happy Easter
Promotion AskGamblers Wishes You a Happy Easter

Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

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