Complaint #31 African Palace Casino

Waiting over 2 months on my withdrawal of € 300

By Ton L.

9 years ago

On November 6 I made a withdrawal of € 300 and another one on December 6 of € 160. I mailed them several times about it, got quickly an answer, but every time there were excuses like banking troubles, delay of payments, but mostly that they let it escalate to their finance team. But still no payment received yet. Earlier withdrawals were paid in a average time of 4 weeks, but this one is now over 2 months old. I have the same problems with sistercasino Grand Reef, where I have an open withdrawal of November 20 of € 160.

Disputed Casino African Palace Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ton

• Spain • 2 reviews

9 years ago

I have received my complete withdrawal of African Palace Casino, my complaint is now resolved.
Thank you for your cooperation in this matter.

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Ton

• Spain • 2 reviews

9 years ago

Hello support,

I got this answer of African Palace:

Dear Ton,
I know that you are eager to receive your winnings and I must sincerely apologize for the time taken to process this to you. We are currently experiencing a minor banking problem which is preventing us from clearing funds from our international bank accounts. Due to these limitations we have decided to start processing your withdrawal in smaller amounts to avoid further delays.

Our finance team have scheduled weekly payments of 50 Euro’s to your account, the first transaction was processed today and you will receive a payment every week moving forward. Please accept this as a temporary solution and rest assured that as soon as your funds are cleared, the total amount outstanding will be immediately transferred to your account. Your patience is greatly appreciated at this time and please feel free to chat to me should you require any further information.

Kind Regards,
Riley

This is unacceptable, complaint is not resolved yet. So I need to wait another 6 weeks to have the full € 300. Besides that, sistercasino Grand Reef did 2 months ago the same thing, the amount was split in 3 times and was scheduled in 3 weeks, but every week I had to ask for it, so it was constantly a delay after delay. That's why I believe that in this matter I have to contact them every week why the € 50 is not paid. Finally you get a mail "Pending withdrawal processed" and sometimes I still have to wait several days for the payment.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 32 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

African Palace Casino Complaints

See all complaints for this casino

Won't pay out my withdrawal

Dear sir my user name is AFR91480932 and I request for my withdrawal of INR 28000 last year in the month of june and till now I did not get my withdrawal in my bank account and casino say that we shut down this casino. They shut down the casino after my deposit and they never informed me about this. This casino have three sister casino , Indio casino, Grand reef casino also and all of these casino use the same banking account of GLOBOTEC INDIA and now they refused to refund my money. Please I request you to take very strong action against these fraud casino and punish them. Seized their bank accounts and refund to player who cheated by them

Unresolved

₹28,000

Not reachable, withdrawal still not paid

Hi Sir / Madam, I am Online Casino Player in African Palace Casino with a Username AFR91884502 I am facing lot of issues regarding these casino. I have account with them. From past 2 Months, this Casino has stopped their operations & they are also holding my withdrawals up to 1 Lakhs. They can not be reached in any ways, either through phone, mail or any ways & even there Playtech software is not opening. Kindly Help me to resolve this. I am really fedup with this kind of action from this Casino. Kindly Help, expecting your reply at the earliest. Regards, Mary

Unresolved

₹100,000

Not processing my withdrawals

Sar my name is Hebry < surname removed > i am from India, my african palace casino id is AFR91753412 Last 2 months theare not giving withdraw my big amount is pending near about 500000 INR balance My email is < email removed >. I send u alll attachment of withdraw balance i am asking casino support and now no one is responding no calls and emails. plz help me

Unresolved

₹500,000

Withdrawal not proceed after 10 days

Sir my user name - AFR91705672 i have requested withdrawal in african palace casino of amt 39000 INR one week ago but they are not proceed my withdrawal till now. I have also send a emailed of regarding this but they are not responding. they are not answering my calls pls help me regarding my delayed payment. Thanks.

Unresolved

₹39,000

Money still not paid after multiple follow ups

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

Unresolved

Still no payment after 2 months

On April 11 I made a withdrawal of € 450. On May 19 a withdrawal of € 680. So in total now € 1130. Many excuses when I asked about the payment of € 450, they never knew when the payment would take place. The last 2 weeks they don't respond anymore on my emails. Sistercasino Grand Reef (same problems) already got a warning, when will this casino be warned?

Unresolved