Complaint #31 African Palace Casino

Waiting over 2 months on my withdrawal of € 300

By Ton L.

9 years ago

Message on forum

On November 6 I made a withdrawal of € 300 and another one on December 6 of € 160. I mailed them several times about it, got quickly an answer, but every time there were excuses like banking troubles, delay of payments, but mostly that they let it escalate to their finance team. But still no payment received yet. Earlier withdrawals were paid in a average time of 4 weeks, but this one is now over 2 months old. I have the same problems with sistercasino Grand Reef, where I have an open withdrawal of November 20 of € 160.

Disputed Casino African Palace Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Ton

• Spain • 2 reviews

9 years ago

I have received my complete withdrawal of African Palace Casino, my complaint is now resolved.
Thank you for your cooperation in this matter.

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Ton

• Spain • 2 reviews

9 years ago

Hello support,

I got this answer of African Palace:

Dear Ton,
I know that you are eager to receive your winnings and I must sincerely apologize for the time taken to process this to you. We are currently experiencing a minor banking problem which is preventing us from clearing funds from our international bank accounts. Due to these limitations we have decided to start processing your withdrawal in smaller amounts to avoid further delays.

Our finance team have scheduled weekly payments of 50 Euro’s to your account, the first transaction was processed today and you will receive a payment every week moving forward. Please accept this as a temporary solution and rest assured that as soon as your funds are cleared, the total amount outstanding will be immediately transferred to your account. Your patience is greatly appreciated at this time and please feel free to chat to me should you require any further information.

Kind Regards,
Riley

This is unacceptable, complaint is not resolved yet. So I need to wait another 6 weeks to have the full € 300. Besides that, sistercasino Grand Reef did 2 months ago the same thing, the amount was split in 3 times and was scheduled in 3 weeks, but every week I had to ask for it, so it was constantly a delay after delay. That's why I believe that in this matter I have to contact them every week why the € 50 is not paid. Finally you get a mail "Pending withdrawal processed" and sometimes I still have to wait several days for the payment.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaints

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