Complaint #15 African Palace Casino

Withdrawal delayed

By tailah5906

11 years ago

Message on forum

Hi did a withdrawal of $6000NZD on the 04 June 2014. I have sent all the required doccumentation. They are just delaying to pay my money. Its always the same excuses there has been over 3000 withdrawals this month. The finance team will have it processes with a couple of the days. The finance department is closed . Just excuses all the time I just want my money it is mine and they should just pay it.

Disputed Casino African Palace Casino

Reason Delayed payment

Amount $6000

Discussion

AskGamblers

• Support Team

11 years ago

Dear @tailah5906,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

African Palace Casino

• Representative

11 years ago

Hi @Tailah5906, I checked with finance and they assured me an arrangement had been made with you and that the agreed upon payment has been processed. Please advise when it arrives.

AskGamblers

• Support Team

11 years ago

Dear @tailah5906,
Any update considering your complaint? Thank you.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaints

See all complaints for this casino

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Money still not paid after multiple follow ups

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

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Unresolved