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24Casino

Item: 24Casino
Rating: 9.3
Author: Bojan J.

Our Rating CasinoRank

9.3/10

CasinoRank

Player Rating 250 reviews

9.3/10

250 reviews

Complaint Response 9 complaints

17 hours avg. 9 complaints

AskGamblers Quick Overview

Editor’s View

24Casino gives you instant access to top-rated games on a user-friendly platform. You’ll be able to access 24/7 live chat if you ever need support and there’s a good variety of bonuses and promotions available. If you decide to become a more active and devoted member, you’ll receive VIP treatment and a bigger selection of bonuses, promotions, and gifts.

Bojan J.

What we like

Excellent selection of games
24/7 live chat
Multiple payment options

What we don’t like

Multiple country restriction

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

24Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.24casino.com/

Established

2024

Licences

Curacao Gaming Control Board, Estonian Tax and Customs Board

Company

DAMA N.V. Casinos

Affiliate Program

Hive Affiliates

Languages

English, Finnish, Norwegian, German, French, Spanish, Italian, Portuguese, Estonian, Arabic

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

VIP / Loyalty Program

VIP Program, Loyalty Program

Social Platforms

X, Telegram

General Information about 24Casino

24Casino is an online casino site packed with the latest games and jackpots. You can complete a simple registration form to get started, and the casino supports multiple languages.

The casino is mobile-friendly, so you can enjoy your favourite games on the go. Most devices are supported if they have a mobile browser. We’ll discuss which games are available as you read through our casino reviews.

Once you’re a member, you can also check out our VIP program. There are several VIP Rankings which can earn you exclusive rewards and perks.

Deposit Methods

Visa, MasterCard, Maestro, Paysafecard, Rapid Transfer, Skrill, Neteller, Jeton, MiFinity, eZeeWallet, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, AstroPay Card, Payz, Interac, MuchBetter, Neosurf, Flexepin, Trustly, Pay4Fun, Pix, CashtoCode, SkinsBack, Revolut

Minimum Deposit Amount

€20

Deposit Fees

Yes

Withdrawal Methods

Bank Wire Transfer, MiFinity, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Payz, Interac, AstroPay Card, Visa, MasterCard, Trustly, Skrill, Neteller, Jeton, eZeeWallet, MuchBetter, Pay4Fun, Pix, Flexepin

Minimum Withdrawal Amount

€40

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per week, EUR 150,000 per month

Currencies

Euros, US dollars, Norwegian kroner, New Zealand dollars, Canadian dollars, Australian dollars, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Swiss francs, Mexican pesos, Brazilian reals, Chilean pesos, Peruvian nuevos soles, Kazakhstani tenges

Verification Speed

0-1 hour

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-1 hours
Bank Transfers 7-10 days
Card Payments 1-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Lump Sum

Payment Information and Options at 24Casino

You can fund your account in several ways, and the minimum deposit and withdrawal is €20. Before you can withdraw, you will be asked to complete the verification process. The casino will write to you with full details.

You can withdraw up to €50,000 per week or €150,000 per month. However, if you have earned a VIP status, there may be exceptions to these limits, and progressive jackpots are always paid in full.

The maximum profit on all casino games within a 24-hour period is capped at $100,000, which means any excess wins will be forfeited, excluding progressive jackpot winnings.

Game Providers

1x2Games, 4ThePlayer, BGaming, Bulletproof Games, Habanero, Hacksaw Gaming, Iron Dog Studios, Kalamba Games, Nolimit City, Peter & Sons, Play'n GO, Pragmatic Play, Push Gaming, Games Global, Quickspin, Red Tiger Gaming, ReelPlay, Relax Gaming, Wazdan, Yggdrasil Gaming, Amusnet (Former EGT Interactive), Evolution Gaming, Oryx Gaming, Kiron Interactive, Mascot Gaming, GameBeat, Gamzix, Belatra, Spribe, Playtech, Thunderkick, GameArt, Holle Games, Endorphina, 1spin4win, 3 Oaks Gaming, SmartSoft Gaming, Avatar UX, NetEnt, Mancala Gaming, HungryBear, Big Time Gaming, Blueprint Gaming, AceRun, Amatic Industries, Boomerang, Booming Games, Fazi, Four Leaf Gaming, Gamomat, Playson, Reflex Gaming, Swintt, BitPunch

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at 24Casino

You can access thousands of games, including the latest online slots and progressive jackpot slots. You’ll be able to choose from many different game providers and studios which are available individually, via the drop down menu in the games lobby. You can also use the search bar to find your favourite games.

The casino has a selection of table games, which means you can enjoy versions of blackjack, roulette, online poker and other popular games. If you prefer the thrill of a live casino, the casino has games from the likes of Evolution Gaming,

You can join the dealers in rooms that are open around the clock. These games are being streamed in real time, so you can bet and interact with the dealers and other real players.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

24Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator, and once you are registered, you’ll have access to a personal limits feature. You must contact support to activate the limits on your account.

You can set deposit limits, loss limits, and wager limits, which limit the amount you wager over a set period of time. You can also set a session limit, which will limit the amount of time you spend gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from a period of 6 to 1000000 minutes.

If you need to take a break, you can use the cooling-off period, or you can set a self-exclusion if you need something longer. You can also self-exclude by request, which means you can email the casino to ask for a self-exclusion, and they will activate it on your account.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English, Finnish, German, Norwegian

Customer Support at 24Casino

Whenever you need help, you can contact the casino and the fastest option is live chat. You can enter your name and email address and choose from five different languages. Initially, you’ll be greeted by a chatbot who can answer commonly asked questions, or you can ask to speak to someone if it's more complex.

We asked to speak to an agent to test the level of support here and are happy with the outcome. We were transferred immediately to someone who could help, and there were no queuing times. The agent was friendly and responsive, and they were also available 24/7.

If you want any additional support, you can email the casino at any time or use the online contact form found in the support section.

Suggest an edit

Complaints

Read the complaints other players have left for 24Casino. Learn more about complaints.

Show all complaints

Submit complaint

24Casino - Account inactive deposit stuck in casino

Hello. Made Monday deposit 50 euros with skrill. Wanted to start playing. The site wanted that i make kyc verification. So i did it.

When i tried to log in again then site told that my account is inactive.

Wrote support lot of mails but nobody replies me.my 50 euros is stuck in account and I cant withdrawal it.

Would be nice if casino is transferring my money back from casino account.

Resolved

€50

24Casino - Deposit 120 not credited to my acc

My account was verified. I deposited 120 via payid on 8th I sent screenshot of the transaction as per instructions from casino.

The money was never credited to my account.

I had emailed their support as they have no live chat for those who haven't made a deposit. They advised the payid transaction had failed. I've been using payid for over 5 years and I have never had a transaction fail.

I messaged my bank in morning they advised that it was too early to confirm if the transaction failed or not. They told me to allow 24 hours. I waited till 72 hours instead, the bank sent me a response 12/11 saying the transaction had gone through successfully. I emailed case straight away. It's been nearly 30 hours with no response. They advised on their site that they 24 hours support but they don't seem to want to help me. They were very quick to respond when they advised me that failed and told me to contact my bank. They advised me that the recipient would not be able to confirm that the transaction failed so quickly they would have needed 24 -48 hours.

It's strange why they don't have live chat for first time depositors. This is the only casino I've used that does not have live chat to assist and address concerns of first time depositors.

Please see screenshots of my transaction and conversation I had with my bank about the transaction being successful.

I joined this casino because they are a trusted casino. I've been online gambling for 10-15 years and I've never had to make a complaint, not once in that time. Thank you AskGamblers for having a service that helps advocate for the customer.

Oh thank you for writing that article about my big win few years back. :)

Resolved

$120

24Casino - Not verifying my account and also not giving my withdrawals

Hi AskGamblers Team,
I start playing on 24casino site after recommended by your site and reviews. But they are nkt giving my withdrawals. I withdraw my funds 12hrs ago. They are saying me that they have to verify my account but i already uploaded my documents for verification 12hrs ago. They also not verifying my account and also not giving my withdrawals. Please help me in his matter.
Thanks

Rejected

24Casino - Closing my account without reason and with it my winnings also gone

I found this new casino and was excited about it. I made a couple of deposits and used the welcome bonus. On my last deposit I didn't use any bonus and my balance was over €200 when I was kicked out of the site in the middle of a game. I tried to log back in but got a text saying my account had been disabled. I contacted customer service by email and they said my account had been re-evaluated and then closed. I didn't get any reason for this. I have played at dozens of casinos and this has never happened before. I think this is really unfair.

Resolved

€65

24Casino - Deposite is stuck

Hi, I made a deposit of 30 euros to 24casino on March 17th, but as of today, the money has not yet been credited to my game account. I have contacted support and customer service, but I have not been informed yet. I would like to get my money back. The money has been deducted from my bank account and so far the money has not been refunded to my bank account. It is not normal to have to wait weeks to make deposits. I would not recommend it to anyone.

Resolved

€30

24Casino - Withdrawal rejected but bonus was wagered

Hello,

I used a welcome bonus from AskGamblers on 24Casino.com.

I made deposit of 200 euros. I completed the wager and won 500 euros. Than information showed that funds are now withdrawable and not locked by the bonus anymore.

I played slots until I reached 3800 euros and than made withdraw of 3800 euros.

After a time I returned back to my casino profile to check the withdrawal process and my withdrawal of 3800 euros was rejected, and my balance was only 200 euros.

I contacted Casino Live support and they said that the max bonus from free spins is 200 euros, but I never used free spins, and free spins on my account are still not activated.

I have verified the account.

Resolved

€1000

24Casino - Withdrawal still in progress after 14 days

I requested a withdrawal on November 3rd totalling 150Euros. My account is verified and I've previously withdrawn to the same bank account.

Since then, the withdrawal has been stuck 'in progress' on 24Casino. I've contacted the LiveChat several times and received conflicting responses, telling me there is a technical issue and that they've forwarded my case to the right department as well as that the payment is processed from their end and that it must be an issue with my bank.

Now the support says it has been forwarded to some department and that they'll be in contact, it has been over a week since they've claimed that. i've not received any follow-up email or confirmation that the case is being reviewed. Quite frankly it feels like the support is just deflecting and nothing is actually being done.

Attaching chat transcripts here.

Resolved

€150

24Casino - Unfair max win from a bonus

Hello!

I've played in 24Casino and one day I joined their Telegram channel where sometimes these "bonus drops" (5e vouchers without deposit to the fastest ones) and special deposit bonuses are given. I used their 200% deposit bonus with a code "20PLAY60" and started to wager the bonus. In the message where this bonus was offered, the only thing regarding any terms was a line "Bonus T&Cs apply" and I thought that in the terms section line "Unless otherwise stated in specific Promotion Terms and Conditions, all winnings obtained from any deposit bonuses are capped at €/$5,000 or currency equivalent." matches to my case.

I played games and eventually got my first ever max win. My balance were close to 7000 euros and right begore the wagering requirement was completed, my balance were 6800 euros. But then, after the wagering requirement was done, by balance dropped to 200 euros. I was shocked of course and asked about this from a live chat, because I had earlier checked the information from live chat that is there cap win in this bonus, and I was told that that there isn't and that the 5000e normal bonus terms condition is used (I have a screenshot of this conversation). Then later when contacting the live chat, I was told that previous customer servicer had made a human error and I was told with a screenshot of a section "Telegram Bonus Drop" that this rule applies to my bonus where a line "Unless otherwise stated, all Bonus Drops are subjected to a Max Win of 2x value of the bonus drop" was highlighted.

I tried to tell the customer servicer that bonus drops and deposit bonus offers are two different things, as bonus drops are free vouchers whereas deposit bonuses require a deposit to be made. The terms they used in my case also stated that all bonus drops are subjected to 50x wagering requirement but my 200% bonus had a wagering requirement of 40x. Lastly, the Telegram Bonus Drop section says that Bonus Drops are subjected to max win of 2x of the value of Bonus Drop. So, if these rules had been followed in my case, the balance should been dropped to 80 euros, as 40 euros were the bonus amount of the bonus multiplied by 2, but my balance was reduced to 200 euros. The outcome was that the management is clear of this case and I cannot do anything.

So the way I see this case is that the Telegram Bonus Drop section from the terms page is used in my case, but the terms stated in that section doesn't match to my case. Then again, no additional or deviating information was given about the 200% deposit bonus so that I could knew the actual terms of the bonus. Lastly, if the live chat even confirms that there are no specified max win for the bonus I used and that general bonus terms are used, how could I know the terms of this bonus if the live chat doesn't even know any special terms to this bonus?

I feel bad and mislead as this is my first time ever writing this kind of complaint. I would have been happy with the 5000e cap win which can be found from the terms, but I cannot accept the 200 maximum win because I couldn't see or know this kind of restriction beforehand. And also the decision to use Telegram Bonus Drop terms with different conditions than explained in the site is not fine for me, as in this case I can't check the actual and correct terms of the bonus anywhere.

Lastly, I took screenshots of both bonus drop message as well as deposit bonus offer messages from the Telegram channel to show the difference within these two (because bonus drops are clearly advertised beforehand with a bonus drop alert message whereas deposit
bonuses are advertised just like a normal bonus offer) and also showing that no special conditions was given to the deposit bonus. I will attach these pictures as well as the conversations with the live chat hoping those give additional value for this case. After loosing the 6600 euros, I feel myself heartbroken as no compensation was even offered to understand my feelings, but I still hope this case progresses forward in a good will.

Sincerely,
Alex Heikkinen

Resolved

24Casino - Money still on the Casino Account Account closed due to administration decision

Hi,

I still have 3.400 Euro on this Account. It's an active Casino Bonus with 2.400 euros left to wager.

They closed it without any notification or any reason given.

When I asked why, they said "administration's decision" - They could close my Account anytime they like after I finished the wager and withdrew my winnings.

I will not accept if they offer me to get my deposit back, because this would be simply stealing the rest of the money from me - since at least 1.100 Euro is 100% converted money.

Right now they are withholding my potential winnings from me, without me breaching any Terms.

I need Help in this Case. I would really appreciate if Askgamblers would take a look into this matter.

Thanks.

Resolved

€3400

Complaint Statistics

Resolved 8

Avg. Amount $ 653

Avg. Complaint Duration 3 days

Avg. Response Time 17 hours

Review this casino

Share your thoughts with other players

Player rating

9.3/10 ● 250 reviews

Top reviews from our players

Dancecraze1

7 months ago

8/10

24Casino has a great selection of games and promotions on offer. Its very user friendly and the live chat
feature is very helpful with any queries you may have.

Good afternoon Dancecraze1, Thank you very much for the great feedback! Glad that you enjoy our large selection of games and promotions :) Wishing you good luck on all the slots

24Casino 4 months ago

Sluggs19

7 months ago

8/10

Customer support is very helpful and prompt. Very easy to register. This site has great games and excellent bonuses. I would recommend this site to all my friends

Dear Sluggs19, Thank you for the fantastic recommendation! We couldn't be happier to hear that you are such a big fan of 24Casino and enjoying your experience with us. Wishing you best of luck on all the games :)

24Casino 4 months ago

nolimitboy94

7 months ago

10/10

Deposits and withdrawals via cryptocurrencies. Live chat support is available 24/7. Various responsible gaming options are available. Live dealer games are available. Extensive collection of games from multiple providers. Interesting VIP program

Limited responsible gaming options. Relatively new casino, not yet proven by time. The amount of maximal monthly withdrawal limit depends on the player's status.

Dear nolimitboy94, Thank you very much for the recommendation. It's great to hear that you are happy with our payment options, customer support and ever growing game selection :) Hoping for some big wins heading your way!

24Casino 4 months ago

Badboy87

7 months ago

10/10

Outstanding online casino, a large variety of slots, fast and smooth loading and moving around on the website. Very user-friendly and has all the most used payment options.

Good morning Badboy87, Thank you for the great review! We’re glad you enjoy the variety of games, smooth experience, and payment options :) Wishing you a great week!

24Casino 4 months ago

nonameni

7 months ago

10/10

With 24-hour and very friendly support, with fast deposits and a very beautiful space for online games, the best casino in the world, the best payment methods, with the best bonuses and rewards.

Dear nonameni, Thank you for taking the time to leave your review! This is just what we try to achieve - best payments, best bonuses and best support :) So glad that you are enjoying your time with us and best of luck on the games

24Casino 4 months ago

joiecortez

7 months ago

10/10

User-friendly dashboard and daily bonus of course. Games are awesome and mostly played online. Easy deposit and most of all, the agents are quick to respond to any inquiry you may have. Good job for chat agents. Deposit was also easy peasy to deal with, has all the credit and debit, and most of all the eTransfer quick send. Nothing else I can say, overall I'm happy on this website casino and if you are really want to sure, check the reviews. All stars green on the line.. What else you can ask for or worry for? Cheers

N/A really on this section.

Good afternoon joiecortez, Thanks so much for the great feedback! It's good to hear that you are a fan of our regular bonuses, quick payments and hard-working customer support team :) Wishing you a great week ahead

24Casino 4 months ago

Aliwnoyan

7 months ago

10/10

The best casino among online casinos. The best bonuses and rewards. Fast and secure deposits. With 24-hour and very friendly support, fast deposits, and a very beautiful space for online games.

Dear Aliwnoyan, Thank you very much for the lovely recommendation :) We are so happy that you agree we are the best online casino, we work very hard to create the best experience possible for all of our customers. Wishing many big wins coming your way!

24Casino 4 months ago

Ajbary

7 months ago

10/10

No problem casino. Easy sign up. Easy payments. Withdrawals. All my favourite games. Trustworthy. Loads of perks. Immediate customer support and friendly. I cannot fault these guys what so ever.

Dear Ajbary, Thank you for the fantastic feedback! We're thrilled to hear you’re enjoying the quick withdrawals, customer support, and all the perks we offer to our loyal players :) Wishing you plenty more wins and good luck on the games

24Casino 5 months ago

Butterflybabe

7 months ago

10/10

This casino offers a Great choice of games.
The withdrawals are very fast and hassle free.
The Casino customer service staff are very helpful and I would really recommend.

The Customer service can take a long time to reply and the bonuses are low and not very frequent to get.
Sometimes while playing the game there can be a glitch which takes time to get rid off.

Dear Butterflybabe , Thank you for taking the time to leave a review! We also appreciate your feedback on response times, bonuses, we're always working to improve and provide the best experience possible. Wishing many more quick withdrawals coming your way :)

24Casino 5 months ago

Alexblgh94

7 months ago

10/10

Excellent platform, fast and friendly live chat, always finding a way to help, and fins the best solution for any type of problems. The games are fun and varied, the graphics are top-notch, and I love the welcome bonuses. Payouts are fast and customer support is super responsive. Highly recommend for anyone looking for a trustworthy online casino.

Dear Alexblgh94, Thank you for the great recommendation! We're so happy to hear you're enjoying the casino and especially our live chat support, who work very hard to provide the best service for all of our customers :) Wishing some big wins heading your way.

24Casino 5 months ago

24Casino News

Read all news about 24Casino, check for updates and stay tuned for exclusive bonuses.

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