AskGamblers Quick Overview
Editor’s View
Overall, the casino is welcoming and friendly, and we were able to find everything we were looking for. Live chat is easy to locate, and the menus are easy to use, so you can navigate around the site seamlessly.
The games lobby has the necessary features to allow you to filter games and find your favourites, and you can change the colours of the casino background to suit your preferences.
- Live chat available
- Low minimum deposit limits
- Slow support times
- Limited live chat working hours 09:00 - 01:00 CET
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21.red Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about 21.red Casino
21.red Casino is an online casino home to a collection of casino games and sports. For the purpose of our online casino review, we’ll be covering the casino section only. However, you can visit us in the forum if you’d like to discuss sports in more detail.
The casino is available in multiple languages and currencies. You can select your language at any time, and the currency will be set when you register, which cannot be changed later.
You can register directly from AskGamblers on either a web or mobile device. If you prefer casinos for mobile, you can access the casino from the latest smartphones and tablets for your on-the-go experience!
- E-Wallets 0-1 hours
- Bank Transfers 3-7 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at 21.red Casino
The casino supports a few payment methods so you can deposit and withdraw into your account. The minimum deposit and withdrawal ranges from 10 - 25 EUR. Maximum limits apply and depend on the payment processor.
To withdraw, you must verify your account and follow the instructions sent to you at the time. To upload your documents, you must go to My Profile and then to the Documents tab. Once you upload the documents, the casino will review them and get back to you. More information regarding which documents are accepted can be found in the FAQ section.
The casino has not specified specific payment fees but states that withdrawal fees may apply. Unfortunately, we have no further payment information at this time, but you can visit our Payments tab above. If you are accepting a casino bonus, please note additional terms and conditions apply.
Games at 21.red Casino
The casino is home to more than 15 gaming providers so you can enjoy the latest online slots, table games and live casino games. You can list the gaming providers from the games lobby so you can see which ones are supported in your country. You can select and view only your favourites or view them together. Each game is also labelled by its provider.
If you’re a casino veteran, you can use the search engine to find any game. You can also select providers simultaneously from this feature.
There are thousands of online slots, and if you prefer table games, there are plenty of those. You can place your bets on games, including Blackjack, Roulette, Poker and more. Each provider offers its own spin on the games, so there are plenty of variations.
If you prefer the thrill of a live casino, you can enjoy games from providers, including Evolution Gaming, Ezugi and more. You can bet against the live dealers throughout different intervals of the day.
21.red Casino's Commitment to Responsible Gambling
The casino is a responsible gambling operator, and you can visit the Responsible Gambling tab at the foot of the casino for information on how they support this. We have also listed which features are supported in our tab above.
The casino has listed problematic gaming behaviors and rules for responsible gambling, including taking a break and setting limits. You can also time out or self-exclude from the casino, which can be done once you are logged into your account. There, you can also set a deposit limit and a reality check.
Customer Support at 21.red Casino
If you have any questions, you can launch the live chat feature, which is the quickest and easiest way to get help. Initially, you will be met with a chatbot and can select from various help topics, including payments and bonuses.
We found transferring to a live chat agent very difficult and not as straightforward as we’d like it to be. We had to select one of the help options and go through the relevant questions before we could request help from a live chat agent. Once we were transferred, the waiting time was 5-6 minutes, which is more than the average waiting time. Live chat is open every day from 09:00 - 01:00 CET.
If you want help outside of live chat, you’ll need to email the casino or visit the FAQ page.
Complaints
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At the beginning I had a very good impression of Casino 21.red. Generous non-deposit welcome bonus and a good selection of games, and after I was lucky enough to "wager" a cash bonus in full for the first time, I was delighted.
However, I was quickly disappointed when I requested a withdrawal and was deducted €184.17 on the grounds that I had breached the casino's terms and conditions.
The bonus I was shown clearly stated that the maximum withdrawal amount was 210€ and the terms and conditions did mention a general limit of 30€ unless otherwise stated on the bonus and that the final terms would be mentioned in the terms and conditions of the bonus. 21.red is not willing to revise their decision despite clear documentation of my case and clear refutation of their reasoning. The decision of the management is final.
I will now try to claim my right to a refund of the wrongly withheld amount through the regulatory authorities.
I personally consider this to be outright fraud. I will update further progress here.