Complaint #1 21.red Casino

They don't send me my money

By ako1986

2 years ago

They don't withdraw my money, I have tried in over 1 week to withdraw.

The first thing I did before I started to play was to verify my account and they approved it and welcome me.

Then I started to play and won money and wanted to withdraw and then the problems started. They ask for new documents all the time, I provide them and they approved all.

The last document was approved Friday , and still now today withdraw is pending. They first tell me the bank department have a lot to do bla bla, and now from today they say they don't know when they will review it and they don't know when money will be sent.

I feel like this site is scam as I have read a lot of bad reviews about them.

I want this solve or I will also do a complain to mga!

Disputed Casino 21.red Casino

Reason Delayed payment

Amount €800

Discussion

ako1986

2 years ago

No my money is still pending nothing happends and they make new exuses every day i rely need help with this i feel scamed

AskGamblers

• Support Team

2 years ago

Dear 21.red Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ako1986

2 years ago

My witdraw is in total 800 euro

AskGamblers

• Support Team

2 years ago

Dear @ako1986,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

21.red Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $965

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

21.red Casino Complaints

See all complaints for this casino

Waiting on my withdrawal for 28 days

I was very lucky and won like 1200€ from the 100€ welcome bonus I used. I verified my account and then made a 1000€ withdrawal request that I have been waiting to be accepted for 28 days now, which i think is strange. I haven't been provided any updates from them but I saw that they usually respond here.

I contacted their support 15 days ago and this was the response:

Dear Loui

Thank you for contacting us.

We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email.

Kind Regards,

Marshall

Customer Support Team

Resolved

€1,000

21red do not pay Withdrawal pending 20days

Hello
I requested withdrawal of 1000EUR on 09.07.2024 and It been 3 weeks already as it is "Pending", Casino can't provide any ETA when it will be processed, every time they just reply the same copy&paste formula. My account is full KYC verified.
I have 222EUR left in my balance that I would like to withdraw too, it is unbelievable that I can not request 2nd withdrawal because this is one is not processed yet for 3 weeks. I can't imagine that I will have to wait again month to withdraw 222EUR leftovers again...

Resolved

€761

Withdrawal Keeps On Getting Canceled

Amount: 1000€

I have been trying to withdraw since 3/9.

First, they verified all documents, I did a withdrawal after that. They declined it and wanted me to send in a photo with my ID. I did so,

Since then they have been declining my withdrawals, Every time I try to make them without further explanation, not even an email is sent to me when they do so.

I contacted them, takes at least 1 day for them to respond that another department is working on it and that if everything is in order it should take 2 business days to verify.

Today was I think the 6th time they declined it without any updates on why.

Unresolved

€1,000