20bet Casino

20bet Casino - I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

20bet Casino - Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

20bet Casino - Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

20bet Casino - I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

20bet Casino - Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

20bet Casino - Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

20bet Casino - My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

20bet Casino - Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

20bet Casino - Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Complaint Statistics

Resolved 63

Avg. Amount $ 4,429

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 194 reviews

Top reviews from our players

Spirofinn

10/10

Best casino ever.
Fast withdraw, very nice support/VIP managers.
I like this site, I think I dont go to other site, just play here, because i dont find better.

Thank you for your feedback. We’re glad to hear you’re satisfied with the fast withdrawals and the support from our VIP managers. It’s great to know the platform works well for you and meets your expectations.

20bet Casino 1 month ago

guldeseba

10/10

Top Sportsbets. Best Casino with nice layout and lovely managers! All in all top and fast support for all things. I really enjoy it on this side !!!!!

Thank you for your review. We’re pleased to hear you enjoy the sports betting, casino selection, layout, and the work of our managers. It’s great to know the overall experience has been positive for you.

20bet Casino 1 month ago

Timbaclat

10/10

Moneyteam: Everything is good and easy to use. Maybe some add you can choose your favorite teams and they will allways be up when they play. Easy to go place bets

Thank you for your feedback. We’re glad to hear you find the platform easy to use and that placing bets is straightforward for you.

20bet Casino 1 month ago

Drofs1

8/10

Getting to my past bets takes several steps. First I have to go to the profile, then transactions, then adjust filters. Other sites make this a one-click process. Not a huge issue, but definitely inconvenient. Especially when I want to quickly review a match outcome.

Thank you for your feedback. We understand how this can feel inconvenient when you want to quickly review past bets. Your comment about navigation is noted and will be shared with the team as we continue improving the user experience.

20bet Casino 1 month ago

Fubu

9/10

I uploaded my documents in the morning and got verified before lunch. The whole process was easy. No weird file format errors or delays. They even emailed to confirm approval. You feel respected, not treated like a risk. Solid onboarding process.

Thank you so much for your positive feedback! We’re really glad to hear that your verification process went smoothly and efficiently. Our team always strives to make onboarding simple, transparent, and respectful for every player. We truly appreciate you taking the time to share your experience!

20bet Casino 3 months ago

Kiroh

9/10

I didn’t realize deposit limits were even an option until I searched for them. They’re hidden in the back end. These tools should be more visible by default.

Thank you for sharing your feedback! We’ve shared your comment with our product team to help make these settings more visible and accessible in future updates.

20bet Casino 3 months ago

V1lvet

10/10

I checked my email on my birthday and saw a free spins offer. No deposit, no strings. Just a simple “Happy Birthday” with a working link. I didn’t expect it. It’s the kind of thing that makes me stick around.

That’s wonderful to hear! We’re thrilled you enjoyed the birthday surprise — it’s our way of saying thank you for being part of our community. Hope the free spins brought you some extra luck!

20bet Casino 3 months ago

Muxik

8/10

I’m picky about platforms, especially if they don’t offer local sports leagues. If I can’t bet on my home team, I’ll look elsewhere. The more local options, the better. It’s more fun when you feel connected.

Thanks for the feedback! We totally get it — having local leagues available makes the experience much more engaging. We’re constantly expanding our sportsbook, so hopefully you’ll see more of your home teams featured soon.

20bet Casino 3 months ago

KiB3h

10/10

I have been an enthusiastic bettor at 20bet since the very beginning. Over time, the site has continuously improved! The latest addition is a weekly cashback bonus, where participants have the chance to get back a portion of their weekly losses. You can really see how much the site tries to provide users with an extremely pleasant experience. I couldn't imagine a better platform. A big thank you also goes out to my VIP manager Tyler, who has supported me throughout and is always available, doing his best to help me with any concern!

Thank you so much for your amazing feedback! We’re really happy to hear that you’ve been with us from the start and have noticed the improvements over time. We’ll be sure to pass your kind words along to Tyler — he’ll be thrilled to know his support made such a positive impact!

20bet Casino 3 months ago

Qocochiken