20bet Casino

Withdrawal and Verification Issue Arabic government Documents Not Supported

₹18,015

I am submitting this complaint regarding 20Bet, which is listed on your website with high rating and clearly states that it accepts players from Egypt.

After registering and attempting to withdraw it got reject after 24 hours of being pending because I need to verify my account , I was informed by 20Bet that identity documents must be in Latin or Cyrillic characters, as they do not support Arabic documents.

This creates a serious issue for Egyptian players.

All official government-issued documents in Egypt are issued in Arabic, including:

* National rID

* Driver’s license

* Utility bills

* Bank statements

* Mobile service payment confirmations

Since 20Bet accepts players from Egypt, rejecting Arabic documents makes it practically impossible for Egyptian players to complete verification and withdraw their funds.

My passport is expired. Renewing it requires time and significant cost, and it is not a mandatory document in Egypt. Requiring a passport when a valid national ID is available is unreasonable, especially when the casino officially accepts Egyptian players.

I have asked 20Bet the following questions, but I have not received a clear solution:

How can an Egyptian player complete verification if Arabic documents are not accepted?

Do they accept certified translations of Arabic documents?

If Arabic documents and certified translations are rejected, does this mean Egyptian players cannot withdraw their funds?

I registered on 20Bet primarily because of the rating on Askgamblers which gave me confidence in the platform. However, this verification restriction directly contradicts what you stated on 20Bet ( Accepts players from Egypt but the Egyptian governmental documents required in the verification process are not supported and gets rejected.

I respectfully request your kind

clarification whether this practice is acceptable for a casino that state “Accepts players from Egypt”!!!!

Intervene with 20Bet to provide a practical and fair solution or you must lower the casino rating and highlight about players from Arabic countries the site thankfully only accepts there deposits and never process withdrawal for them as they will never be able to verify there accounts !!!

At the moment, I am unable to complete verification and withdraw my funds due to this restriction.

I am requesting your assistance to resolve this matter fairly and ensure that Egyptian players are not placed in a position where you can deposit but cannot verify and withdraw .

Note: Specially when you try to withdraw after performing the second deposit and request to withdrawa 4 times the deposited amount that’s why I think I have unrealistic to technically applicable by any means which looks like a way of scaming by not paying winners “unfortunately !!!!“

Withdrawal delay despite completed verification and respected limits

Hello AskGamblers team,

I am submitting a complaint regarding delayed withdrawals from an online casino, despite full account verification and compliance with all stated withdrawal limits.

Casino details
• Casino name: 20Bet
• Website used: bet20play.com (official 20Bet domain used for my account)
• Country of residence: Switzerland
• Withdrawal method: Bank transfer (IBAN – UBS Switzerland)

Chronology
• 21 December: I requested several withdrawals (22’130 CHF) each within the allowed limits.
• My account is fully verified (ID, selfie, residence permit, proof of deposit, bank details).
• One withdrawal was marked as “Successful” by the casino.
• Other withdrawals remain in “Processing” status, despite:
• daily limit: 4,000 USD
• weekly limit: 10,000 USD
• these limits not being exceeded.

As of today, no funds have been received on my bank account, despite the “Successful” status being shown on the casino side.

Issue
• The casino confirms withdrawals internally, but funds are not credited.
• No clear explanation is provided as to why:
• only one withdrawal is finalized,
• others remain stuck in “processing”,
• and no concrete payment timeline is communicated.

What I am requesting
• Confirmation that the withdrawal marked as “Successful” has actually been sent to the banking system.
• A clear execution schedule for the remaining withdrawals.
• Mediation to ensure withdrawals are completed in accordance with the casino’s own terms and conditions.

I am not requesting special treatment — only the execution of withdrawals already approved and compliant with the stated limits.

Thank you in advance for your assistance. I am available to provide any supporting documents (screenshots, emails, verification proof).

Kind regards !

I was blocked from the platform, my entire winnings were frozen

CHF22,130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20,000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44,000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103,548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

20bet Casino Complaint Stats

Resolved 64 / 64

Avg. Amount $4,363

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player Rating

9.1/10 ● 301 reviews

Top reviews from our players

000rval

10/10

I used the site during a live basketball game. The quarter markets were easy to find, and the odds updated quickly. I placed a bet on the third quarter total and won about $40. It was a five-star experience.

Hi 000rval, We’re glad the live basketball markets were easy to navigate and updated smoothly. Thank you for sharing your experience!

20bet Casino 2 days ago

Unjeklins

9/10

I used the same-game bet builder for a big match, and it was easier than I thought. I picked the match result, total goals, and one player shot market. The site showed the combined odds clearly before I placed the bet. I only put $8 on it and won around $80 when everything came through. The feature was fun without being hard to use. I would use it again for matches I know well.

Hello Unjeklins, Great to hear the bet builder was clear and simple to use. We appreciate your feedback and hope you continue enjoying the feature!

20bet Casino 2 days ago

josi1

10/10

I have been using 20Bet for a while and overall I am satisfied with my experience. The registration process was simple, and both deposits and withdrawals have worked smoothly for me. The selection of games is good, and customer support has been helpful whenever I needed assistance. Overall, I have had a positive experience and would recommend 20Bet to other players.

Hi josi1, Thank you for your recommendation! We’re happy to hear that registration, payments, game selection, and support have all contributed to a positive experience with 20Bet.

20bet Casino 2 days ago

p4norila111

10/10

My overall experience was positive. I won around $65 from a few small football bets, but the best part was the simple design. The site felt fast, clear, and easy to use. For casual betting, that matters a lot.

Hi p4norila111, We’re glad you enjoyed the simple design and smooth experience. Thanks for sharing your feedback!

20bet Casino 2 days ago

gezanf1rst

9/10

I liked the live match tracker. I could see attacks, corners, and shots without opening another app. It helped me follow the game better before placing a live bet. I won a small amount, but the feature itself was the best part.

Hello gezanf1rst, Great to hear the live match tracker helped you follow the action more easily. We appreciate your review!

20bet Casino 2 days ago

Dozi5

10/10

It's a good casino and I always like coming back here. I recommend it to everyone. First of all, they have pretty good bonuses here and overall I like the approach.

Hi Dozi5, Thank you for your recommendation! We’re glad you enjoy the bonuses and keep coming back to play with us.

20bet Casino 2 days ago

Vugla1983

10/10

Excellent casino experience! Fast payouts, great bonuses, friendly support, and a wide variety of games. Highly recommended for all players!

Hello Vugla1983, We appreciate your kind words about our payouts, bonuses, support, and game selection. Thanks for the great review!

20bet Casino 2 days ago

raduradu1993

10/10

I had a very pleasant experience on this casino site. The platform is easy to use, with a modern and intuitive design, and the games are varied and of very good quality. I especially liked the speed of the site loading and the fact that deposits and withdrawals are processed quickly. The bonuses and promotions are attractive, and the customer support service was prompt and professional whenever I needed help. In addition, the site offers a safe and transparent experience, which gives me confidence to play here.

Hi raduradu1993, Thank you for the detailed review! We’re pleased that the design, game selection, payments, bonuses, and support have all contributed to a smooth experience.

20bet Casino 2 days ago

munl1ght65

10/10

I tried the welcome bonus with a small deposit. The offer was useful, but I liked that the terms were visible before I used it. I still had to read carefully, but it did not feel hidden. My first few bets were more relaxed because of that bonus.

Hello munl1ght65, We’re glad you found the welcome bonus useful and its terms clear before activation. Thank you for sharing your experience!

20bet Casino 2 days ago

jackstrom