20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

€1700

Complaint Statistics

Resolved 63

Avg. Amount $ 4,429

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

9/10 ● 212 reviews

Top reviews from our players

Zildiska

10/10

20Bet is a game-changer! They’ve got amazing promos, fair odds, and a huge variety of bets. I cashed out my first win within 24 hours with zero issues. The interface is clean and easy to navigate, too. Ten stars from me!

Thank you for the awesome review! We're glad to hear your first withdrawal went smoothly and that you're enjoying the promos, odds, and clean interface. We're happy to have you with us!

20bet Casino 8 months ago

leizO

8/10

As a busy man, I don’t have time to waste, but I love winding down with a few rounds of blackjack. 20Bet Casino is a solid choice for that. They’ve got over 5,000 games, including my favourite, Diamond Blackjack by Expanse. The site’s design is clean and professional as well—nothing tacky, which I appreciate. I’ve had some great wins here, and the generous bonuses don’t hurt either. Plus, the customer support is reliable.

The welcome bonus is decent, but not as high as some other casinos. Also, I’m surprised live chat isn’t available in all languages. It’s a bit frustrating since I recommended this site to my colleagues from different countries.

Thanks for the great feedback! We're glad 20Bet fits into your routine and that you’re enjoying the game selection, design, and support. We appreciate your notes on the welcome bonus and live chat — we’ll share that with the team!

20bet Casino 8 months ago

Valentin001

10/10

Been around the block with betting sites, and this one feels like a well-built German car—nothing flashy, but dependable. Placed a bet on a Bundesliga match, won $85, and my cashout hit my account within 36 hours. Pretty smooth. The live casino section is solid too—tried Lightning Roulette, and while I didn’t hit the big multipliers, at least I wasn’t stuck waiting on my withdrawal. The site itself is easy enough to navigate, but some promos could be a bit clearer. Could use more loyalty perks for returning players—right now, it’s mostly about new sign-ups.

Thanks for the thoughtful review! We’re glad you’re enjoying the reliability, fast payouts, and live casino experience. Your points about promo clarity and loyalty perks are well taken — we truly value returning players, and your feedback helps us improve. Appreciate you being with us!

20bet Casino 8 months ago

Levshi007

9/10

I’ve tried a bunch of betting sites, and this one is easily in my top three. The odds are super competitive, and I love the variety of sports they offer. Live betting works seamlessly, and the cash-out option has saved me from losses more than once. Highly recommend for any serious bettor!

Thanks so much for the awesome feedback! We're honored to be in your top three. Great to hear you're enjoying our odds, sports selection, and live betting features — and that cash-out is working in your favor! Wishing you continued success with your bets!

20bet Casino 9 months ago

VinkiDi

10/10

One of my favorite features is their early cash-out option, which has saved me more than once when a game was going sideways. I’ve withdrawn multiple times now, and the process has been hassle-free every time. They also offer a great loyalty program where you can earn free bets just by playing regularly. The mobile app is another big win—super easy to use, and I can place bets in seconds. If you’re looking for a reliable bookie with fair odds and fast payouts, this is the place to be!

Glad you’re enjoying the early cash-out feature — it’s a great way to stay in control, especially during unpredictable games. We’re also happy to hear the withdrawals have been smooth. Thanks for being a loyal player!

20bet Casino 9 months ago

Chilez

10/10

If you’re into betting on football, 20Bet is a dream. I’ve placed bets on Premier League, La Liga, and even smaller leagues, and the odds are always solid. They also offer bet boosts on major events, which means bigger payouts if you know how to pick your spots. The site runs smoothly, and live betting is flawless—no annoying lag or slow updates.

Thanks for the feedback! Great to hear you’re enjoying the football markets at 20Bet. We work hard to offer solid odds across both major leagues and smaller competitions, so it’s great to know you’ve noticed. If you ever have suggestions or ideas on how we can improve, we’re all ears.

20bet Casino 9 months ago

Vasebi

10/10

Honestly what a super fun experience. Placing bets was easy, and my first withdrawal was in my account within 12 hours. The bonus terms are also clear, which is a huge plus. Definitely one of the best betting sites I’ve used.

Thanks for the great review! We’re glad you had a smooth first withdrawal and found everything clear and easy — that’s what we aim for.

20bet Casino 9 months ago

Jhums67

10/10

I've been using this 20bet since 2014, a legit site with Customer service and the manager is very responsive. The game is real and have bonuses I recommend this site for all the gamers out there.. love this game they have also telegram most of the time they giving away bonuses on events.

Thanks for being with us for so long — we truly appreciate your loyalty! Great to hear you’re enjoying the games, support, and bonus events on Telegram. We’ll keep doing our best to make it worth your while!

20bet Casino 9 months ago

marko165

10/10

It’s very good site for casino and sports. With a lot of bonuses. Also good for live bets with live streams. I’m happy to be here in this site. Kind regards

Appreciate your feedback! Great to know you're enjoying the mix of casino, sports, and live streaming. We’ll keep making it a fun and rewarding place to play!

20bet Casino 9 months ago

Jonas_hmr