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PlayOJO Casino

7.49
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

PlayOJO Casino review

  • 0-24 withdrawal timeframe
  • Live Chat
  • Mobile friendly design
  • UK Gambling License
  • Accredited by Casinomeister
  • Need to be registered to use support
  • Slow live chat response times
General info & Latest Promos
Website https://www.playojo.com
Established 2017
Owner Skill On Net Ltd. Casinos
Casino Promotion

PlayOJO Casino is an online casino that features video slots and progressive slots powered by some of the most popular software providers, like NetEnt, Microgaming, Play'n GONextGen Gaming, SkillOnNet, and many more platforms. All of the games are offered through an instant-play mode. Furthermore, there is a live casino available. PlayOJO Casino is fully licenced and regulated by the UK Gambling Commission, Danish Gambling Authority and Malta Gaming Authority.

Restricted Countries and Territories

Due to some legal restrictions, players from countries including Australia, Hungary, Romania, Cyprus, Italy, Israel, Turkey, France, Mexico, Belgium and the United States will not be able to deposit or open an account at PlayOJO Casino. The full list of restricted countries can be found under 'More casino details' section.

Virtual Games

Players who prefer online slots have an impressive selection to choose from at PlayOJO Casino. The casino is a home to some of the most popular NetEnt titles, like Gonzo’s Quest slotJack and the Beanstalk slot and Dracula slot. Other well-known games include Microgaming titles such as Jungle Jim El Dorado Slot and Game of Thrones slot. In addition, there are progressive slots like Mega Moolah slot and Mega Fortune slot.

When it comes to table games, the casino selection is somewhat limited. However, all members of PlayOJO Casino can enjoy different variants of roulette and blackjack. The assortment includes European Roulette, French Roulette, American Roulette,as well as American Blackjack and European Blackjack.

Live Games

Those who enjoy the feeling of playing against real live dealers can enter the live casino and try out a variety of live table games at PlayOJO Casino.

Mobile Gaming

As the website is fully responsive, all games can be viewed and played on every screen of any compatible mobile device. This way, members of PlayOJO Casino can play a variety of mobile slots on the go.

Support

Every casino member can contact the customer support department via live chat or send an email detailing any questions or queries they may have. In addition, players may get in touch via phone with the friendly support team who are available round the clock to help out.

Security and Fairness

Players at PlayOJO Casino can rest assured that their personal and financial data will remain safe. The casino use standard security protocols, 256 bit SSL data encryption technology, to ensure that all transactions, including deposits and withdrawals, are carried out in a totally secure manner.

All games at PlayOJO Casino are audited by trusted third-party agencies, such as iTech Labs. In addition, the casino use Random Number Generators (RNG), so players can be confident that their gameplay is safe.

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Casino details
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PlayOJO Casino Reviews by Players

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Daddypanik 1 review
United Kingdom

DISLIKED

Have been a loyal customer for almost 2 years with Ojo, never really had a problem with them, withdraw time is one of the Longest out of any online casino I have used.

My reason for the 1 star is after depositing £100 to get 25 free super spins last Monday, they quit happily took my money in seconds as usual but I never received my free spins.

Contacted the last online support to be told I had deposited 3 times that day and can only claim the bonus once per day. I did and can only afford to make 1 deposit like this once in awhile I was very surprised to hear them say that, but surely they can see in my account if I had received the free spins or not??!

After waiting almost an hour to talk to some one one the online chat I was then put through about 30 mins of the “copy and pasted” responses that really make you feel like a special customer (looking at the time logs you can see Ojo have a policy of message at least very 2 mins to make the customer think you care. Standard rubbish like “thank you for your patience, i am looking into this matter for you”, 2 mins late, “I am looking into this for you”, 2mins later, “I will be right with you”, this goes on in various forms for a very very long time, then once you actually get a human (you can tell because the spelling and how unprofessional the wording then becomes).

So by the time I had finished with the agent on the chat, she could see I hadn’t received the free spins I should have got, she could only offer me feee spins at half the value of the initial bonus.

Out of principle I kindly refused and advised that the only reason I deposited that much was due to the bonus that was being offered. I advised the agent that I will withdraw my deposit and come back another day. We wished each other farewell and I requested a withdrawal of my deposit I had down 2 hours previous and had not spent any of it because it says in their terms and conditions not to if you have a problem with a bonus to do with a deposit.

Since that day Ojo keep refusing my deposit of £100 and when I send them an email or try and get in contact to ask what the reason is, there is no response at all and not a single care is given to the customer when they have a genuine issue.

I work in customer sevice and what I have experienced here is that Ojo are a company very happy and quick to take your money but do not give you an ounce of respect as a customer and is impossible to get a response from them through the methods of contact they advise on their site. Loyalty counts for nothing with these guys.

To sum it up, I have played weekly on Ojo for almost 2 years.

I deposit £100 for the bonus attached. Didn’t receive the bonus but Ojo took my £100. Online support crew couldnt give me the bonus. Didn’t spend any of my deposit. Tried to withdraw my deposit. It has been refused every day now for a week with no explanation, I have tried to contact them in many ways with no luck, 5 emails sent asking why they will not let me have my money back but nothing.

Funny how today I have 2 promotional emails from them trying to get me to deposit for a bonus.

Good company until they are not.

2 years no fuss withdrawal

All of the sudden I can’t withdrwa my money I just deposited and they won’t tell me why.

Next step, trading standards with my screen shots and bank statements. Sorry Ojo but you made me do this.

Username: Daddypanik

I didn’t want to do this review but gave Ojo very opportunity to respond to me for over a week now and all I have had is promotional emails trying to get me to deposit more.


PLAYOJO CASINO REPLIED ON FEBRUARY 4. 2019
Thanks for your feedback and apologies for the confusion,

As as valuable customer we processed all your withdrawals in the past but now we need to do a KYC check and get all your documents verified so we can continue providing the same level of service you have had over the past 2 years

As you know we have requested the documents many times before so please check your emails to see which ones you need to upload.

Once you do this and are verified we will throw in some Free spins for the inconvenience

The PlayOJO Crew
472713Ww 4 reviews
Russia

LIKED

Goooooooooooood! I liked everything about this casino. The truth is I haven't brought from there, but playing there is very interesting, and I really liked his style! It also motivates me to learn German, because I sometimes do not catch up with what's what))

DISLIKED

I have nothing to criticize in this casino. it turns out it happens!
PLAYOJO CASINO REPLIED ON JANUARY 31. 2019
Thank you for your review and feedback. When you play its even better then it looks
Good luck

The PlayOJO Crew
SixFeetUnder 2 reviews
Germany

LIKED

There are a lot of offers like deposit 10 Euro, you got 20 wagerfree freespins and you got cashback for every spin

DISLIKED

Cashout out to e-wallet like Paypal and Neteller they need most times 2 days, the last time the y need 7 days.


Since 2 or 3 month I play often at the PlayOjo Casino and I am full verified at this casino.

I have deposited many times and cashouted many times since this 2 or 3 month.Before I used Paypal, and now I use bank and Neteller, it was no problem. Every time I got my money after 1 or 2 days.

On 16.01.2019 I have cashouted money again, only 70 Euro with Neteller. Today is now 22.01.2019, I still didnt got my money. 2 days ago and yesterday I was in livechat, they told me sorry and will do the cashout faster, but nothing happens.

On 22.01.2019 I have opened a complain here, then I was in the livechat at PlaOjo casino again, for the third time. I told them in the livechat that I have opened a complain at AskGamblers.

On 23.01.2019 finally I got my 70 Euro, yeahhhh, after 7 days. A lot of other casinos cashout the money within few hours to e-wallet like Paypal, Neteller or Skrill. Casino VideoSlots need only few Minutes.

Before I got my money from PlayOjo casino most times after 2 days on my paypal and neteller account, it was always very slow, but for me it was ok. But this time 7 days, that is not acceptable and I will never play there again.
PLAYOJO CASINO REPLIED ON JANUARY 26. 2019
Thanks for your feedback, what you fail to mention above is 3 of your deposits went missing in January which we had to trace back to your payment method and wait for them to be received in our account.

This caused the delay and as soon as we got them we paid you.

We successfully pay hundreds of people a day but when the issue is to do with a player's payment company then it is out of our hands until the funds turn up

Anyway you did get paid and we apologize for the delay and any inconvenience you had

The PlayOJO Crew

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