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Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 884 reviews
9.2/10
884 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

Payment Information and Options at Mystake Casino

You can deposit and withdraw at the casino using a variety of payment methods which we have listed above. It’s also a crypto casino, so you can deposit and withdraw using options like Tether, Litecoin and Ripple.

There is no payment page for unregistered users, so you’ll need to register and log into the cashier to see which payment methods are supported in your country.

The minimum deposit is €10, while the minimum withdrawal amount ranges from €10 to €50. The maximum limits are set by the payment processor, but the casino will allow you to withdraw up to €7,500 per week, or €15,000 per month. Any amounts over €15,000 will be paid in instalments, and progressive jackpots are paid in full.

Customer Support at Mystake Casino

If you have any questions or concerns, you can contact the casino at any time. One of the quickest ways to get help is by launching their live chat feature to speak with a support agent. This feature is available 24/7 and can easily be located on most pages of the website. Live chat agents are able to offer support in English, French, German and Russian.

Most of your questions can be answered using this feature but if you want to contact the casino another way, you can email them. You will find their email address at the foot of the casino.

Alternatively, check out their FAQ section, but it lacks content and in our experience, live chat was the quickest way to get help.

Games at Mystake Casino

Thanks to numerous software vendors, many of the industry's most sought-after online slots are here. There are over 4000+ slots to choose from. You can easily find your favourite titles by using the search function, but you can also sort games by their vendor, which is a beneficial tool considering how many games there are to choose from.

If you enjoy table games, try your hand at several different versions like Blackjack and Roulette, and there are games of Poker. Some are very traditional, whilst others have been modernised, and table limits will vary depending on the game.

You can try video poker games, a similar version but with a combination of slots. Some games like Tens or Better and Jacks or Better are available in single-hand and multi-hand versions. A selection of other games can also be accessed, like Keno.

Regarding the live casino, games are fully immersive and hosted by real croupiers in live studios around the world. Providers in this part of the casino include the world-renowned Evolution Gaming, Pragmatic Play Live and other household names. There is an impressive portfolio of live rooms at the casino, ranging from Live Blackjack to Live Baccarat. The search function is also available in the live casino, so you can still access your favourite games instantly.

Mystake Casino's Commitment to Responsible Gambling

To assist you with responsible gambling, the casino provides a selection of options which allows you to set account limits, take time out periods and self exclude.

If you need to take a break from gambling, you must contact the casino's support team. If you want a more extended break, you can self exclude from 6 months up to 5 years.

You can visit the casinos responsible gambling tab at the foot of the casino for more information, including questions to answer that could determine whether or not you are displaying signs of gambling addiction.

play video Vido Title
StallCation

Mystake Casino Bonuses

Check out other Mystake Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Match Deposit Bonus
100% up to €/$500, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €/$250 Weekend Reload
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Cashback Bonus
Up to €300 Cashback
Bonus Percentage N/A
Wagering Requirements 15x
Maximum Cashout N/A

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 86 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
9.2/10 884 reviews

Top reviews from our players

This is an amazing casino that I rate a perfect 10/10. I would definitely recommend it over major brands like 888 and William Hill because I feel there is a much higher chance of getting a payout here, alongside much better promotions.

MyStake is a reliable platform with a smooth interface, fast performance, and an enjoyable user experience every day. The site is consistently responsive and easy to navigate.

Unfortunately, I created account here to gamble and did kyc as soon as I made account, deposited and played without any problems. Started winning on slots and live e-sport betting, made around 40k went in losing streak and decided its time to withdraw profits. First withdrawal was successful, second one was declined and my account was locked. They didn't give me any details they just said its under review. Its been almost 2 months I write to them often and get same reply. I am really losing hope and feel like they have robbed me. I would suggest everyone to not gamble here because they are very suspicious. Worst gamble experience so far.

MyStake has a smooth and user-friendly interface, and I was impressed with how organized everything is. There are a lot of different options available, and the customer support response was fast and helpful. Overall, the experience feels well designed and professional

Very good service. Good selection of games and providers. No issues with registration/verification/withdrawals.
I have been playing on the site for a while and I have had no trouble.

I placed multiple bets on a soccer match that was clearly labelled as a full-time game (45-minute halves), with odds consistent with a standard 90-minute match. However, mid-game after the first half concluded it was suddenly relabelled as “2×30 minutes.”

This materially changed the nature of the event and the betting markets. I submitted a request to void or refund the affected bets (totalling only ~AUD 170), as this was a clear case of misleading match representation.

It has now been over 36 hours with no proper response. I’ve emailed, followed up, and reached out via live chat, only to be told to “wait for the relevant team.” Their advertised 24/7 support has failed to provide any resolution or even acknowledge the issue formally.

I have full chat transcripts and bet IDs to support this claim. I’m disappointed in the lack of urgency, transparency, and goodwill. I hope this review prompts the attention and resolution this case deserves.

As a first-timer, I was a bit nervous trying out Mystake Casino, but honestly, the experience has been pretty smooth so far. The withdrawals are fast, which I really appreciate since I don’t want to wait forever to get my winnings.

One thing to keep in mind is that they do have some deposit and withdrawal fees. It’s not a huge deal, but it would definitely be better without them.

Mystake is brilliant, the various slots they have to the fast withdrawals. Never had an issue with signing up or my account balance. The sign up bonuses are very good as well and give you a good chance to win. I’ve been playing for a few months now and I’ve probably had the best experience out of my whole 5 years of gambling on this site.

I’d like them to add ‘No Limit City’ games and maybe include more games in the bonus buys. I would say this is the only fault as I’ve not ran into any issues yet

The casino has a great design. Everything in it is clear and understandable. Casino My Stake has a very decent selection of games, so everyone will definitely find something to their liking. My username on mystake is queenwitches

Mystake Casino offers a user-friendly design and a solid game selection, especially with its great variety of table games. The overall experience is smooth and enjoyable. My only suggestion would be faster withdrawals to enhance the experience. It's great that Mystake is available internationally, and they offer some popular games you won't find elsewhere. Highly recommend! by 66meix

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