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Betmotion Casino has been terminated due to being unresponsive. Consider these instead:

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Betmotion Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 6 reviews
3.2/10
6 reviews
Complaint Response 6 complaints
3 days avg. 6 complaints
What we like
  • Large portfolio of games
  • Games proven fair
  • 24/7 support
  • 24/7 customer support via chat, e-mail and phone
  • audited by eCogra
What we don’t like
  • Several country restrictions
  • only three withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betmotion Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betmotion.com
Established
2008
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Portuguese, English, Spanish
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Betmotion Casino is a fully integrated online casino that features virtually every type of casino game. Players at Betmotion can enjoy a wide variety of video slots, roulette variants, card games, and more from Microgaming, EndorphinaNextGen Gaming, Thunderkick, and Betsoft. All of the games are instant-play so no downloads are required. Betmotion Casino is licensed and regulated by Curacao.

Restricted Countries and Territories

Various regulations prevent Betmotion Casino from offering its services to players in a number of countries. Players in Australia, France, Germany, Israel, Italy, Portugal, Puerto Rico, Romania, Sweden, Switzerland, the United Kingdom, and the United States won't be allowed to start an account here. For a full list of restricted countries, please refer to the 'More casino details' tab.

Security and Fairness

Betmotion Casino does an excellent job at keeping players safe. The entire website is protected with SSL encryption under VeriSign, one of the most reputable online security companies around. The technology garbles up any sensitive information sent to the casino, such as credit card information and bank account details, and makes it impossible to decode.

All of the games at Betmotion Casino are routinely audited for fair play. An independent auditing company, eCogra, has its seal on the bottom of Betmotion Casino’s website.

StallCation

Complaints

Read the complaints other players have left for Betmotion Casino. Learn more about complaints.

Show all complaints
Won't accepts swedish passport as ID, and that's my only ID
I won 700 Euro on the 60GOT signup offer. On the site you have to type in your social security number and check a box if it's an ID card or a passport. Later i got an email from betmotions risk department asking me for KYC. FROM BETMOTION: "Dear Mr. Robin XXX We would like to inform that to process the withdrawal you need to send us a proof of residence, it must be a picture of the paper which can be any utility bill with your name that arrives at your home, the ID you registered in the site, and a photo that appears your face close to your ID, the department requested it. This is a verification to confirm that you really are the owner of the doc. Awaiting for your documents. " Since i Checked the box for passport at their site I sent in a pic of my swedish passport and a pic of me and the passport aswell. Now they claim that they cant approve my ID since its a 'security risk' I had a long chat with support and they say that i gotta send in a National ID card wich I dont have. Not because I can't get one, just because I just dont have a need for it here in sweden. If I need to identify myself, my passport will do it for me. (In Sweden as all other countries in the world) Ofcourse I could go to the police, pay 400 sek and get a national ID in 30 days. but that's not the point here. The point is that they asked for my passport since i checked that box and inserted my social security number, Now the decline my passport witch is in perfect shape with no other reason than a 'security risk' witch i find pretty odd. I don't wanna make the claim the they are trying to get rid of me and take my money but that's how I feel. I can say that Unibet, nexcasino, casinosaga, betsson, maria, expect and nordicbet have all accepted my passport as verification. I am aware that I have to deposit atleast 10 eur to get my money out and I will as soon as they approve my Passport. I will gladly upload the pics i sent them to a mod on askgamblers to verify this story.
staus Unresolved
€700
Failed to credit my deposit + bonus after 3 days!
casino hold my deposit and bonus this is never happened to me this is something new why would you hold my deposit to be verified only withdraw should be hold not deposits i waited 3 days almost 4 days sent id and everything and i get email back saying send id please and i sent id 3 times and chat support didnt help look at this chat i was with chat for over an hour LIVE CHAT » LIBERAÇÃO CRÉDITOS Your Question: i have sent my id from my email and have not got my deposit and bonus yet im very unhappy this isnt profetional ill post this on ask gamblers this is very dispointing my first deposit and waiting 3 days and i get email saying i didnt send id but i did Please wait, an operator will be with you shortly. You are now chatting with Manuela Dutra (Staff) - Liberação créditos 19:30evan shabo: any english starffr 19:31Manuela Dutra: Hello. How may I assist you? 19:31Manuela Dutra: Please hold one moment while I check your account. 19:31evan shabo: i have sent my id 3 times now and after waiting 3 days 19:31evan shabo: i get message saying please send back and front of id 19:31evan shabo: i have sent it 3 times already Leandro da Silva (CS staff) has joined the conference. Manuela Dutra has left the conversation. 19:32Leandro da Silva: Would you please confirm me your user name ? 19:32evan shabo: evanoevanob1 19:32evan shabo: my deposit and bonus not added 19:33evan shabo: this never happened to me before and waiting 3 days just to get wrong answer 19:34Leandro da Silva: Please hold one moment while I check your account. 19:37Leandro da Silva: Thanks for wait. 19:37Leandro da Silva: By what method did the deposit? 19:38evan shabo: visa 19:38evan shabo: preapaid visa 19:43Leandro da Silva: Plase send for us your, residence proof, document ID and the front of the card to [email protected]. We released your deposit on few 48 business hours. 19:44evan shabo: id id 19:44evan shabo: 3 times now 19:44evan shabo: and i waited 3 days 19:44Leandro da Silva: Let me check. 19:44evan shabo: i have sent it just now and friday 19:44Leandro da Silva: We send of your personal email? 19:44evan shabo: you send me an email asking me for the same thing 19:45evan shabo: and i cant call nothing there is no number 19:45evan shabo: i have to wait another 2 days just to hear wrong answer like i waited 3 days now my deposit on hold and bonus 19:46evan shabo: i was supposed to get 80?$ bonus i put bonus code too 19:46Leandro da Silva: Sir. 19:47Leandro da Silva: You send the front of your credit card? 19:47evan shabo: no id 19:47evan shabo: why you need credit card now 19:47evan shabo: they asked me for proof of id not credit card 19:47Leandro da Silva: Plase send for us. 19:47evan shabo: ok can you check it now 19:48evan shabo: i dont wanna wait 3 days again 19:48evan shabo: are you going to check it now 19:48Leandro da Silva: Send now and i send to the relevant department to released now. 19:48evan shabo: ok one minute 19:48evan shabo: stay please i dont wanna wait 3 days again and its prepaid card give me a minute ill send it thank you 19:48Leandro da Silva: No Sir. 19:49Leandro da Silva: I wil be wait. 19:49evan shabo: ok ty 20:00evan shabo: hello ok im sending it now 20:00evan shabo: 2 seconds will be sent 20:00evan shabo: ok i sent it now 20:00evan shabo: its vanilla visa card 20:03evan shabo: i have emailed you the visa pictures 20:06Leandro da Silva: Ok- 20:16evan shabo: are you working on it? 20:17Leandro da Silva: Yes Sr. 20:17evan shabo: thank you 20:17evan shabo: i deposit and play alot so in the future i dont wanna have problems 20:18evan shabo: i heard good review about this casnino and i dont wanna be dispointed 20:20Leandro da Silva: I understand Sir. 20:20Leandro da Silva: But its about your security. 20:20evan shabo: ok its ok but i just dont wanna be days 20:21Leandro da Silva: On future you dont have any problems with this method. 20:21evan shabo: ok 20:21evan shabo: but i use gift visa cards alot though 20:21evan shabo: because they are easy and i use them one time and hope that wont be a problem 20:44Leandro da Silva: Sir? 20:44evan shabo: hi 20:45evan shabo: im still waiting 20:48evan shabo: are they going to release my bonus today 20:48evan shabo: and my deposit 20:53evan shabo: ? 20:57Leandro da Silva: Sorry Sir. but i send your case to the relevant departament. 20:57evan shabo: omg 20:57evan shabo: this is too much i gotta wait now another 3 days 20:57Leandro da Silva: At the moment i dont have answer. 20:57Leandro da Silva: Please. 20:57evan shabo: ok but i waited for you and i just got an answer now 20:57Leandro da Silva: Enter tomorrow on the customer. 20:58evan shabo: i wont deposit here gain for sure 20:58Leandro da Silva: On the morning. 20:58Leandro da Silva: I do the possible to release now. 20:58Leandro da Silva: No, please enter in the moring on business hours. 20:58evan shabo: yes but i waited 3 days already and they told me i didnt saend id 20:59evan shabo: they shouldnt hold my deposit 20:59evan shabo: all casinos dont hold any deposit this is the only casino holding deposit 20:59evan shabo: caisnos only hold withdraws when someone has to verify their account not hold deposit and bonuses this is something new 21:00Leandro da Silva: Yes Sir. i understand 21:00Leandro da Silva: . 21:00evan shabo: if they dont realease the deposit or bonus why do they take it 21:00evan shabo: so its ok to take the money but its not ok to release it 21:00Leandro da Silva: Sir. I understand your case. But i do the possible to liberate your deposit now. 21:01Leandro da Silva: Please tomorrow access the customer. 21:01Leandro da Silva: On morning. 21:01Leandro da Silva: Sorry for the inconvenience.
staus Resolved
$80

Complaint Statistics

Resolved 3
Avg. Amount $ 437
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Player rating
3.2/10 6 reviews

Top reviews from our players

The platform is very easy to use, which greatly facilitates navigation and the execution of financial operations. I have found it intuitive and user-friendly, making my overall experience positive.

However, the delay in processing the withdrawal has been quite inconvenient and has caused disruptions in my financial planning. I made the withdrawal on July 31st and waited three business days, but I still haven't received it as of today. This prolonged delay is frustrating and unacceptable. I hope measures will be taken to prevent this kind of situation from happening again in the future, ensuring a more reliable service for all users.

My country is blocked for accessing site. I asked what should i do and it took 1 month for them to realize that i cant access site. They keep telling me that with my account everything is ok. After they finally realized what is going on than i got information that they will transfer to me my money. And i am still w8ing for it. It passed another 2 months. So 3 months i am w8ing in total for them to send me my money. Account is fully verified and i do not have any idea why is it taking so long.

I'm usually a sports better, but have tried the casino here, and its an ok casino with good games. The most positive thing about Betmotion is that they offer sports betting, casino and poker.

The most important thing for a player is that the withdrawal process is smooth and that the casino pay when they say they are gonna pay. Betmotion say within 3 days, that its for sure not true. Its now 11 days since I made a withdrawal there, and the only thing they tell me is "that your withdrawal payment has already been confirmed but is still under payment process".

So this casino gets the thumb down from me. Choose another casino is my advise.

Hello SortlandLfc, We apologize for the delay of your withrawal payment. We had some technical issues that made impossible the payment on the expected date. The payment has been already made and the money is already in your Skrill account. If you have any questions or doubts, please don't hesitate to contact our Online Support. Kind Regards, Betmotion.com Team

user avatar

That is, they use a trick. They keep the withdrawal request also for a week. Then, with comfortable, they respond that the documents are examined in the process of withdrawal. So when in doubt you canceled the withdrawal and play. Then redo the request. They spend another seven days, and no communication. So you canceled the taking to libidum at the end of the money win.

Casino with a fundamental flaw. Do not pay winnings. They ask for the documents but does not validate the account. If you wait for the money you won you will reach retirement age. What bizarre will also ask you a souvenir photo with the registration document in hand. Simply pitiful.

Hello Salvo. Hope you are doing fine. Withdrawals are payed within 3 bussiness days. Maybe, when you requested the withdrawal we had some bank or financial problem, thats why this happened to you. Please go to Customer Service if you have another complaint or something where we can help you. https://www.betmotion.com/en/ Regards.

user avatar

Always searching for some new casino, specially with some new bonus and of course if they have some no deposit bonus or free spins I am always interested to try their games. That way I came across BetMotion casino which is powered by Microgaming, some Netent games. NextGen Gaming and BetSoft. When I found this casino they were giving 60 free spins on Game of Thrones slot, but the catch was they were giving those 60 free spins, 10 spins daily, which I had to claim them today, so the next day I would have them in my account.

That offer sound interesting to me, because there are few casinos, which they will give you 60 free spins without deposit, so that way I opened my account and thought that I would play right away the first 10 spins. Well that was not the case, because I claimed them and got the free spins next day after.

Although 2 times I didn't have the free spins, so that way I had to contact the support so they would give me the free spins. I really don't understand, whats the point of the promo, if they are giving free spins, those spins should be in players account and not asking them every single day for free spins.

My first 10 spins were great, I won around 43 euros from those 10 spins, although I played for a while on same slot and lost it all. Honestly I didn't claim all 60 free spins,I think I used only 30 of them. It was really odd that i have to contact the support every single day for 6 days to get that free spins.

Maybe they are good casino, safe to play,but didn't made any deposit there. The live support, well sometimes they are on line, sometimes not and even if you catch them on line, you need to wait for a while till you talk to their support, so that way I will rate them with 6/10.
They have nice bonuses but still didn't try them, sorry you have to be more efficient to get my attention, anyways, from then I didn't received any promo, actually not even 1 mail from them.
Good Luck!

Inactive user
8/10

Wow! This is unbelievable the longest time since I last posted for writing up casinos!In my experience with Bet Motion casino, I was checking my emails and found that AskGamblers had these exclusive Halloween offers, each having a code and a specific monster like the vampire, devil, reaper and the most attractive offer I wanted was the bonus for 500% 3 times with the zombie. I just try to be careful not to get infected from it's hungry mauling mouth and turn to feed on the living!

Before registering an account with Bet Motion, everything had been in Portuguese until I changed it to English. I made a small deposit for $20 USD because the more I deposited the higher I had to put in! Besides, the 500% was doing most of the job for me in filling up my bankroll. I was more than adequately happy for this! I received a $100 bonus for $120 total and wagered them on my first choice, Secret of the Stones. It was going really great.....winning from $30 - $80. After much betting for $1 I increased it until my bets went to max $2.50 a spin! I can't believe I did that! I received 3 features before my luck turned sour a bit. Once my balance plus bonus has finished the wagering I went on to withdraw for $154.26 USD! Great 500% welcome bonus, 20x wagering for deposit and bonus.

The way AG said " 3 deposits", that made me deposit right away with hesitation. AG should do this more often because as a valued player, I enjoy Microgaming, Netent and other casinos tied up with a huge bonus like 500%!!!! These things are very rare to discover and take advantage of! I hope that the >>> "Magical Entity"

I had many problems trying to deposit using Entropay! It took me 15 attempts, 10 attempts on one day and 5 attempts the next day! When my $20 USD came through there was another problem! I received an email from Bet Motion telling me to verify my account with documents including a driver's license, proof of address and credit card used!

Live support had problems talking in English, they even told me to "relax" when I inquired about my withdrawal request! The pending period took over 72 hrs, I strongly needed to follow up with them! From Oct 21 to Oct 28 2014 I waited and currently my request came from "Requested" to "Processing". I do hope my efforts in making dollars doesn't end the way I could think of which is to not receive my withdrawal anytime soon! Also, sadly during my session Live Dealer was under maintenance so I couldn't get that excitement in....I had to settle for Blackjack that had 5 yellow stars!

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