Won't pay, refers to not-applicable clause

Hi all. I win $110 in betmotion and wanted them to remove.They asked ID card for me, I sent them the Russian passport + statement from bank+screen my vip account neteller(verifeid). Then I was verified.I asked, whether I can do withdrawal, to me told that I can, it is only necessary to make the deposit. I made chat screenshot, made the deposit and made withdrawal. In 3 days they again cancelled my withdrawal, and asked now driver's the rights which I don't have. They deceived me, having told that I am a verified. I attach screenshot.On them there are a lot of complaints at forums. They don't remove, referring to technical issues, a problem with documents or simply ignore.Also I wrote today to VIP-support Neteller with the description of a problem.P.S They have even the commission in case of withdrawal is less than $200 ($10). Everything is directed against players. Don't communicate with this casino. P.P.S Sorry for my not a good english. Roman

I won 700 Euro on the 60GOT signup offer. On the site you have to type in your social security number and check a box if it's an ID card or a passport. Later i got an email from betmotions risk department asking me for KYC. FROM BETMOTION: "Dear Mr. Robin XXX We would like to inform that to process the withdrawal you need to send us a proof of residence, it must be a picture of the paper which can be any utility bill with your name that arrives at your home, the ID you registered in the site, and a photo that appears your face close to your ID, the department requested it. This is a verification to confirm that you really are the owner of the doc. Awaiting for your documents. " Since i Checked the box for passport at their site I sent in a pic of my swedish passport and a pic of me and the passport aswell. Now they claim that they cant approve my ID since its a 'security risk' I had a long chat with support and they say that i gotta send in a National ID card wich I dont have. Not because I can't get one, just because I just dont have a need for it here in sweden. If I need to identify myself, my passport will do it for me. (In Sweden as all other countries in the world) Ofcourse I could go to the police, pay 400 sek and get a national ID in 30 days. but that's not the point here. The point is that they asked for my passport since i checked that box and inserted my social security number, Now the decline my passport witch is in perfect shape with no other reason than a 'security risk' witch i find pretty odd. I don't wanna make the claim the they are trying to get rid of me and take my money but that's how I feel. I can say that Unibet, nexcasino, casinosaga, betsson, maria, expect and nordicbet have all accepted my passport as verification. I am aware that I have to deposit atleast 10 eur to get my money out and I will as soon as they approve my Passport. I will gladly upload the pics i sent them to a mod on askgamblers to verify this story.

casino hold my deposit and bonus this is never happened to me this is something new why would you hold my deposit to be verified only withdraw should be hold not deposits i waited 3 days almost 4 days sent id and everything and i get email back saying send id please and i sent id 3 times and chat support didnt help look at this chat i was with chat for over an hour LIVE CHAT » LIBERAÇÃO CRÉDITOS Your Question: i have sent my id from my email and have not got my deposit and bonus yet im very unhappy this isnt profetional ill post this on ask gamblers this is very dispointing my first deposit and waiting 3 days and i get email saying i didnt send id but i did Please wait, an operator will be with you shortly. You are now chatting with Manuela Dutra (Staff) - Liberação créditos 19:30evan shabo: any english starffr 19:31Manuela Dutra: Hello. How may I assist you? 19:31Manuela Dutra: Please hold one moment while I check your account. 19:31evan shabo: i have sent my id 3 times now and after waiting 3 days 19:31evan shabo: i get message saying please send back and front of id 19:31evan shabo: i have sent it 3 times already Leandro da Silva (CS staff) has joined the conference. Manuela Dutra has left the conversation. 19:32Leandro da Silva: Would you please confirm me your user name ? 19:32evan shabo: evanoevanob1 19:32evan shabo: my deposit and bonus not added 19:33evan shabo: this never happened to me before and waiting 3 days just to get wrong answer 19:34Leandro da Silva: Please hold one moment while I check your account. 19:37Leandro da Silva: Thanks for wait. 19:37Leandro da Silva: By what method did the deposit? 19:38evan shabo: visa 19:38evan shabo: preapaid visa 19:43Leandro da Silva: Plase send for us your, residence proof, document ID and the front of the card to [email protected]. We released your deposit on few 48 business hours. 19:44evan shabo: id id 19:44evan shabo: 3 times now 19:44evan shabo: and i waited 3 days 19:44Leandro da Silva: Let me check. 19:44evan shabo: i have sent it just now and friday 19:44Leandro da Silva: We send of your personal email? 19:44evan shabo: you send me an email asking me for the same thing 19:45evan shabo: and i cant call nothing there is no number 19:45evan shabo: i have to wait another 2 days just to hear wrong answer like i waited 3 days now my deposit on hold and bonus 19:46evan shabo: i was supposed to get 80?$ bonus i put bonus code too 19:46Leandro da Silva: Sir. 19:47Leandro da Silva: You send the front of your credit card? 19:47evan shabo: no id 19:47evan shabo: why you need credit card now 19:47evan shabo: they asked me for proof of id not credit card 19:47Leandro da Silva: Plase send for us. 19:47evan shabo: ok can you check it now 19:48evan shabo: i dont wanna wait 3 days again 19:48evan shabo: are you going to check it now 19:48Leandro da Silva: Send now and i send to the relevant department to released now. 19:48evan shabo: ok one minute 19:48evan shabo: stay please i dont wanna wait 3 days again and its prepaid card give me a minute ill send it thank you 19:48Leandro da Silva: No Sir. 19:49Leandro da Silva: I wil be wait. 19:49evan shabo: ok ty 20:00evan shabo: hello ok im sending it now 20:00evan shabo: 2 seconds will be sent 20:00evan shabo: ok i sent it now 20:00evan shabo: its vanilla visa card 20:03evan shabo: i have emailed you the visa pictures 20:06Leandro da Silva: Ok- 20:16evan shabo: are you working on it? 20:17Leandro da Silva: Yes Sr. 20:17evan shabo: thank you 20:17evan shabo: i deposit and play alot so in the future i dont wanna have problems 20:18evan shabo: i heard good review about this casnino and i dont wanna be dispointed 20:20Leandro da Silva: I understand Sir. 20:20Leandro da Silva: But its about your security. 20:20evan shabo: ok its ok but i just dont wanna be days 20:21Leandro da Silva: On future you dont have any problems with this method. 20:21evan shabo: ok 20:21evan shabo: but i use gift visa cards alot though 20:21evan shabo: because they are easy and i use them one time and hope that wont be a problem 20:44Leandro da Silva: Sir? 20:44evan shabo: hi 20:45evan shabo: im still waiting 20:48evan shabo: are they going to release my bonus today 20:48evan shabo: and my deposit 20:53evan shabo: ? 20:57Leandro da Silva: Sorry Sir. but i send your case to the relevant departament. 20:57evan shabo: omg 20:57evan shabo: this is too much i gotta wait now another 3 days 20:57Leandro da Silva: At the moment i dont have answer. 20:57Leandro da Silva: Please. 20:57evan shabo: ok but i waited for you and i just got an answer now 20:57Leandro da Silva: Enter tomorrow on the customer. 20:58evan shabo: i wont deposit here gain for sure 20:58Leandro da Silva: On the morning. 20:58Leandro da Silva: I do the possible to release now. 20:58Leandro da Silva: No, please enter in the moring on business hours. 20:58evan shabo: yes but i waited 3 days already and they told me i didnt saend id 20:59evan shabo: they shouldnt hold my deposit 20:59evan shabo: all casinos dont hold any deposit this is the only casino holding deposit 20:59evan shabo: caisnos only hold withdraws when someone has to verify their account not hold deposit and bonuses this is something new 21:00Leandro da Silva: Yes Sir. i understand 21:00Leandro da Silva: . 21:00evan shabo: if they dont realease the deposit or bonus why do they take it 21:00evan shabo: so its ok to take the money but its not ok to release it 21:00Leandro da Silva: Sir. I understand your case. But i do the possible to liberate your deposit now. 21:01Leandro da Silva: Please tomorrow access the customer. 21:01Leandro da Silva: On morning. 21:01Leandro da Silva: Sorry for the inconvenience.

Hello, to start off, this is my first time making a complaint on an online casino. I've signed up on October because of AskGamblers' 500% welcome bonus for first 3 deposits. I used all 3 of them but only my first deposit was successful for a cashout! Long story short, I made a withdrawal on October 21 2014 for $154.26. During many attempts to follow up with them I currently have been told that there are problems, technical problems with Moneybookers and have been advised to wait for 2 more business days. My account has been fully verified after my first deposit through their request via email and my transaction ID for this withdrawal is # 1389403. I understand that Moneybookers and Neteller have been restricted to Canadians such as myself at the beginning of 2014 for transfers and other transactions. The bank transfer option has been in the drop down list of the Betmotion withdrawal page but have concluded that it's not available to my country? My utmost concern is......should I continue to be patient or be more worried about my withdrawal when the 3 options....Moneybookers, Neteller and Bank Transfer are out of my reach? Won't it be possible to return the cashout back to my method of deposit via Entropay? It should be fair that Betmotion provides Entropay that I should use this as my cashout option. Please help!