Keeping our most valued audience—our players—informed and educated takes centre stage at AskGamblers. We want to arm you with the knowledge needed to make savvy decisions and revel in a safer, more responsible gambling experience.
This time around, we’ve taken a step towards gathering eye-opening statistics and insights straight from our certified casinos, all focused on responsible gambling tools and their usage.
Thorough Research and Comprehensive Analysis
To address the needs and preferences of our players we asked some of the best casinos on AskGamblers for input, inviting them to answer questions about responsible gambling tools and their usage. They answered. We did the math.
The responses were revealing, providing invaluable comprehension. Based on these answers we are now able to equip you with the understanding necessary to make well-informed choices, while also shedding light on the real-life situations players experience behind the scenes.
Interested? Let's do some stats.
Burning Questions
What percentage of players, on a yearly basis, request self-exclusion?
The responses from our partner casinos indicate that, on average, around 10% or fewer players request self-exclusion each year.
About self-exclusion: This tool is essential for those who recognise the need to take a break from gambling to prevent potential harm.
At first glance, this average of 10% might seem low. However, it is quite the opposite—it is actually a significant number.
How many players, on a yearly basis, set deposit limits?
According to the data we collected, approximately 10-15% of players set deposit limits annually.
About deposit limits: This proactive measure helps players manage their spending and maintain control over their gambling activities.
An average of 10-15% might seem substantial. However, it's actually a relatively low figure. This means that up to 85% of players are potentially at risk of overspending, as they are unaware or not utilising this crucial tool.
How many players set a cool-off period each year?
Our survey revealed that around 12% of players take advantage of cool-off periods each year.
About cool-off periods: Cool-off periods offer a valuable option for players looking to take a temporary break or step away from gambling for a short duration without committing to a long-term self-exclusion.
The average of 12% means that up to 88% of players are either unaware of this tool or are not applying it, leaving them potentially at risk of developing problematic gambling behaviours.
What are the top three most common requests from players regarding available limiting tools?
The most frequent requests from players regarding limiting tools are:
- Setting a deposit limit
- Taking a cool-off period
- Setting a loss limit
The frequent requests for these three tools underscore their effectiveness and high demand among players.
Fact: Given the insights we gathered from our questions above, awareness plays a pivotal role in the utilisation of these tools. Players need to be aware that a casino offers such tools, so they are more likely to use them.
How many players that set limits want to reset them prior to their expiration date?
The percentage of players who wish to get back to default settings earlier than arranged, after setting limits varies significantly among different casinos. Some casinos reported figures as high as 80%, while others reported less than 15%.
This variation illustrates the diverse behaviours and needs of players concerning self-imposed gambling restrictions. However, it may also indicate that these tools are not sufficiently visible or accessible on the casino page?!
What percentage of players attempt to circumvent self-exclusion measures?
The responses from our partner casinos regarding attempts to circumvent self-exclusion measures varied widely. Some casinos reported that up to 80% of players try to bypass these measures, while others reported figures as low as 5%.
These attempts are usually unsuccessful due to robust systems and safeguards in place at some casinos. The high percentages reported by others indicate that there is still work to be done in enhancing these protective measures.
This significant variation illustrates the different levels of effectiveness and robustness in self-exclusion systems across various casinos.
We would be pleased to see these casinos review and strengthen their self-exclusion measures to ensure that they are effective in preventing at-risk players from falling back into harmful gambling patterns.
Improvement and Innovation in Responsible Gambling
This survey has shown us that, while some casinos have implemented advanced technologies and rigorous protocols to safeguarding, others still have much more to do and many gaps to fill.
The significant variation in the effectiveness of self-exclusion measures across different casinos indicates areas where improvement would be necessary.
However, development begins with identifying weak points and addressing them. By focusing on these vulnerabilities and working collaboratively with casinos, we can enhance the safeguards in place and better protect our players.
Ultimately, it is up to the operators and their commitment to equipping themselves with the necessary tools and systems to ensure safe and responsible gambling. More on these topics in the next reports.
Get the truth. Then play.
