Ever been hyped to cash out your online casino winnings, only to hit a wall of frustration? It's a proper migraine, innit?
Recently, the AskGamblers Complaint Service had a chance to make a real difference. We successfully helped return a jaw-dropping $110,000 to a lucky player through a single complaint. Yup, you read that right. Curious? Read on.
When Payouts Stall - AskGamblers Hears the Call
One of our players, a verified member of Spinsy Casino, ran into a bit of a payout problem. They requested three withdrawals of $2,250 each. Spinsy’s Terms and Conditions say that players can have up to three pending withdrawals at a time, with a processing time of 3-5 business days.
But in this case? Those withdrawals sat in the “Under Review” stage for seven business days.
The player realised that at this rate, it would take three years to receive their full $110,000 (CAD 150.427) in winnings. That’s when they decided to reach out to the AskGamblers Complaint Service. And once they did, things started moving.
We got in touch with the Spinsy team and let them know that not solving the issue could hurt their ranking on our site. That definitely got their attention.
Not long after, Spinsy Casino team escalated the case and came up with a solution. Just a few days later, the player happily confirmed that the money had arrived.
Now that’s what we call a job well done.
Spinsy Casino Reacted Fast - A Trend Worth Keeping
Spinsy Casino is a fresh face in the game, having a CasinoRank of 3 and a Players' rating of 4. We've seen our share of complaints from their players, but hey, they've been pretty good at sorting things out so far.
All in all, this casino is still finding its feet, but it's off to a good start by tackling those complaints head-on. Fingers crossed they keep it up.
If you ever find yourself in a similar pickle, give us a shout. Chances are, we can help you out.
