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Silver Sands Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 21 reviews
5.1/10
21 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • Large selection of slots, table games, and video pokers from RTG
  • Secured with SSL encryption
  • Proven fair by TST
What we don’t like
  • 48-72h pending period
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Silver Sands Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.silversandscasino.com
Established
1999
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
English, German, Spanish, French
Casino Type
Download, Instant Play, Mobile

Silver Sands Casino is an online casino with a dark luxurious theme. It offers players the entire suite of Real Time Gaming slots and casino games in a downloadable casino lobby. The casino holds an online gaming license from the jurisdiction of Kahnawake. 

Security and Fairness

Silver Sands Casino uses the gold standard of web security to protect players: SSL encryption. This technology makes it virtually impossible for anyone to read your sensitive data, including passwords, credit card information, and other personal details. The casino also uses a verification process to prevent fraudulent transactions.

The RTG platform used at Silver Sands Casino has been audited regularly since it was first created over a decade ago. Silver Sands Casino provides information about game fairness at the bottom of its website. Players just need to click on the TST logo to get the most recent audit certificate.

StallCation

Complaints

Read the complaints other players have left for Silver Sands Casino. Learn more about complaints.

Show all complaints
Silver Sands Casino - Silversands not allowing me to withdraw money

9-3-2022 Deposited R5000 via EFT in my Silversands casino Account

9-3-2022 Played video poker to the wager amount of +- R850

9-3-2022 Deposited bitcoin to the value of R20700 into my account

9-3-2022 Silversands casino made a mistake and deposited R27000 into my account

9-3-2022 I requested a withdrawal to the amount of R31802

9-3-2022 My withdrawals were rejected and I was asked to please send an updated copy of my id which I did

9-3-2022 Silversands made a withdrawal from my account into their account to the sum of the mistake made u them of R6300 which is the R27000 (incorrectly allocated) - R20700 (correct amount that should have been credited.

9-3-2022 After this I did not have the option anymore to request a withdrawal from my account, I ended up calling support and they advised me that as part of their anti money laundering policy I would have to wager the full amount of money that I 0have added into my account before they will release my funds. I rejected and told them this is illegal and they do not have the right to force me to wager any of my money before taking it out, this landed on def ears and all that I was told is this is a decision that was made from the accounts department and that their decision is final.

10-3-2022 Desperate to get access to my own money I started wagering and playing roulette, I won a couple of hands but also lost a couple of hands in total after playing through the full amount of R25700 and losing almost R1500 I finally felt relieved and that I will now have access to my funds.

11-3-2022 I emailed them again and asked them to release my funds as I have wagered the amount required in order to access my funds.

11-3-2022 They advised me that I now have to wager this amount again in slot games before I can have access to my funds.


This is illegal and I want to get access to my funds please help me, I have given them 24 hours to release my funds if they do not give me access I will also be opening a case of theft against them.


On the pictures attached you will see that I no longer even have the option to request a withdrawal in my account under cashier.

staus Unresolved
₹25700

Complaint Statistics

Resolved 3
Avg. Amount $ 1,671
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.1/10 21 reviews

Top reviews from our players

I started gaming on silver sands casino about a year ago, and I personally haven't experienced many of the issues other reviewers outline on this page from a few years prior. The selection of RTG games is expected and load with minimal lag or errors. The platform is easy to navigate and all my fave deposit methods are catered for in terms of FIAT and crypto. I've personally withdrawn over 30K from here over the past 12 months. There is of course also quite a long window for withdrawal reviews and approvals, but personally 48 hours max doesn't bother me too much as they've consistently approved and executed my withdrawals with minimal hassles after that window passes. Yeah, ultimately, I just wanted to say this platform has not been as bad as outlined here by other reviewers for me and maybe in the past year or two they've shaped things up a bit more. Also, love their free roll tournaments and mission/activities hub (also they periodically have awesome promotions, like lucky birthday celebration wheels or random NDB bonuses - sometimes up to R1K).

Their support is certainly more difficult to get hold of than most casinos but their responses via email are always fair and logical. Can't withdrawal crypto exceeding the amount you've deposited with crypto. Seems like a bit of an odd ask but I just withdrawal straight to my South African bank account and then reinvest in crypto where/when needed from there. So again, not a biggie for me.

Nothing. Is positive. U will just loose no matter how long you play you won’t win. You can play one game spend R10 000 a game will never give you good combination. Look like they just fraud people

U can play 24/7 u will never win. Spender more than R100 000 and never even win. Asked to be banned they won’t even answer your chat. Bad casino I ever see

I honestly do not know where the other players get their ratings from to rate anything above 1 star. I also don't know who rates these people as number 1. I accepted a bonus, met the wagering requirements with a little over R8000 balance. The balance disappeared and was left at R4.47. No explanation, no warning or anything of the sort. The maximum allowable withdrawal was R600 - but everything disappeared. Apparently, after speaking to a not so friendly "customer support agent", my withdrawable amount would be left and the rest would disappear and I played through the withdrawable amount without realizing as I was under the impression I was still working through the wager. Hardly any help nor explanation - the above is what I am assuming happened since over R8000 vanished.

Terrible casino, would not recommend.

Lost over R 200 000.00 in the last few months and although they assure me that they operate at a 95 % return.. I have yet to get a payout of R 8 000.00 this does not sit well and I get the feeling that they are scamming people.. More and more people are starting to say the same thing... Who are their auditors.. How can one get in contact of their auditors???

Silversands Poker Managers and Support staff are arrogant and have no client orientation or client interaction skills whatsoever. I have send more than ZAR 40 000 with them in 2018. When u ask them for explanations they are aloof and arrogant. They make me feel like a criminal, rather than a client

I have always enjoyed playing on Silversands, its the second online casino I played while I was still figuring out this online casino thing. I remember I was sceptical sending my verification documents wondering if it was safe to send my address, debit card and ID to online people that I didnt even know where they are but I took a chance (Im a gambler after all) I found it to be a lot of work but now I understand that its in all terms and conditions of online casinos. I like the fact that they have EasyEFT deposit method... thats a breeze and I actually withdrew couple of times without any hassles. I hardly get to speak to live chat people because I hardly encounter problems with this casino. I like the improvement on the wuality of games, they used to be horrible but now they are easy on the eye. Kung-Fu Rooster and Zhanshi are my favourite. I also like the fact that you can deposit R50 and get R300 at the end of the week so I didnt mind the wagering at all.

Even though I appreciate the revamp of the website, unfortunately all the new games do not play on my cellphone. When I contacted support I was told that my android version was outdated and didnt support the new games. That is very sad for me because I cannot play Kung-Fu Rooster and Zhanshi forever no matter how much I like them and my phone says there are no new updates so I guess thats that. I do miss the casino though I had a great experience there but unfortunately I am not able to enjoy what they have to offer. I will recommend Silversands for those with updated android versions.

Good lay out
Good deposit bonuses
In GBP which is handy.
Good range of games

Says 24/7 customer support
Tried facebook, phone, email
and chat no reply.

I joined this Silver Sands Casino some time ago. I think it should be at least some months, maybe six or even more than that. That time I was looking for no deposit bonuses around the internet and I found this casino. There were some no deposit to claim, I think it was around 25€.

I like to play sometimes with free bonus chips. First what I like is that it is free, and if you have some luck you could even cash out some real money. Well that time when I was claiming no deposit bonuses I had some luck to. On some casinos I managed to complete the wagering for the bonus and I cash out. Maybe it bothered me a little bit that I need to deposit before I could cash out.

Here I was playing different video slots. Silver Sands Casino is powered by Real Time Gaming software provider, so you can find many video slots which are good. I like to play sometimes Real Time Gaming videos slots, I also had some decent winnings from them. Here I had no luck. I was playing only at minimum bets and even that I lost the money. It was a bad session for me. But I was not worried, I had no bad feeling because it was just no deposit bonus.

I think Silver Sands Casino is decent casino. I do not see any complaint here and I think they pay out the winnings. Some of RTG casinos are bad with cash out but I think here this will not be a problem. I had some nice time while I was playing with free chips. But I do not think I will deposit here in near future. RTG video slots are not my favorite and I almost always play them only with bonuses. I will rate this casino with 6 stars.

The moment you enter Silversands website, you can see why they are one of the best online casinos. The site runs RTG gaming software, with lots of slots, poker, tournaments, it features all the games we love – from classic table games to 3D slots and everything in between etc, name it and Silversands provide you with all the best entertainment which allows you to easy navigate plentiful in gaming options.

Quick deposits and payouts. Free bonusses and monthly tournament is the highlite of Silversands Casino. Winners all the time. Look no further Silversands and their sister Casino will entertain you with lots of fun and excitement.

Silver Sands Casino is truly the best South African Online Casino.
All major banks are accepted and one can also transfer funds with EFT and not only credit cards. This is found to be of great use, though you will have to wait for payment confirmation within 48 hours before you will see your account reflecting your balance.

It has to be mentioned, that the sign up bonus are only for those whom make a first actual deposit or money transfer before one qualifies for the signup bonus.
This is not so cool, as many other online casinos’ gives a bonus upon registration. That way, one can start playing the games and get the feel for the casino before you actually part with your own cash.

The customer service on the toll free number is very helpful and understanding, friendly and very knowledgeable about their product. It is inspiring to still find service like that in these times.

Keep it up Silversands.

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