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Planet Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Planet Casino Review

  • Full range of BetOnSoft slots and games
  • 24/7 support available through live chat, US toll-free phone number, and email
  • Secured with SSL encryption
  • Third-party audit seal not available on website
  • No instant-play version available
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General info & Latest Promos
Website http://www.planetcasino.com/us
Established 2011
Owner I-Services N.V. Casinos
Casino Promotion

Planet Casino is an online casino with an exciting space theme. Powered by Saucify (BetOnSoft), they provide a full selection of games to all types of players in an easy-to-use downloadable casino client. The company running Planet Casino is licensed in and regulated by the jurisdiction of Curacao.


Being a Saucify casino, Planet Casino offers a suite of games that is diverse enough to please almost any kind of player. However, their largest offering by far is their slots. If you're looking for bonus rounds, free spins, and top-notch graphics, check out their video slots. Among their most popular games are Samba Spins slot, Road Trip slot, and Age of Spartans slot. You can also see if the reels are kind to you in Planet Casino's classic slots, featuring titles such as Break the Bank slot, Cash Flow slot, and iSevens slot.

Planet Casino also features a wide range of table games. If you're into blackjack, they offer a multitude of variants from Atlantic City to Vegas Strip. They also feature American and European roulette, craps, baccarat, and Three Card Poker.

If you're looking for video poker, Planet Casino's collection is one of the biggest in the industry. In addition to standard varieties like Jacks or Better, Deuces Wild, and Joker Poker, they also feature a number of more unique types such as Bonus Deuces, Bonus Poker Deluxe, and even Rocket Jacks with a progressive jackpot. Best of all, almost all of these can be played in both single-hand and multi-hand denominations.


The level of support at Planet Casino is above average. If you need help, you can count on live chat representatives to be available 24/7. Additionally, they feature toll-free phone support to residents of the United States. International residents can also use this number but may be charged a fee by their phone service provider. Lastly, you can reach Planet Casino through their general support or cashier email address and expect a reply to any inquiry within 24 hours.

Security and Fairness

Planet Casino has taken the necessary steps to ensure player safety. Most importantly, they have implemented SSL encryption into their network. This means that any sensitive details you provide them for the purposes of registration or banking are kept safe: the encryption obscures the data as it travels to and from the casino servers.

The BetOnSoft games used at Planet Casino have been certified fair by the auditing agency iTech Labs. Unfortunately, Planet Casino does not have this evidence on their website for their players to see. Although we can confirm the games are genuinely random, it would be better if Planet Casino posted an audit themselves.


Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Estonia
    • Germany [1]
      • Schleswig-Holstein
    • Italy
    • Puerto Rico
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: 001-8779-PLANET (752638)

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Planet Casino Reviews by Players


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VirgoSun86 6 reviews
Reviewed on November 1, 2020


I eventually received my withdrawal. It just takes this casino a week to process withdrawals because they are either unorganized or way to analytical on their payouts.


Today is the sixth day since I requested a bitcoin withdrawal of 150.00. Everytime I talk to a representative they each tell me something different and end up prolonging the withdrawal. I even told them if this casino is a scam, let me know so I can stop wasting my time waiting for the withdrawal. Jesus.
Update: The withdrawal via bitcoin takes a week or so to process. Just insane. They look for any little thing to void your winnings. Beware. One no deposit bonus per deposit.
ROSESHOOD 5 reviews
Reviewed on January 19, 2018


I was interested in an e-mailed I was sent for 50 free spins for my first deposit with them. I contacted chat and ask him all the pertinant questions I thought I needed to be able to have a successful deposit. After Sean had answered 101 questions patiently I went to cashier to make the deposit and he went to put in the code. I made it very clear what I wanted which were the 50 free spins. He told me to play the match bonus cash then when that was completed to go 🔙 to cashier and put the code for the spins in and I was all good to go.

A few hours later Sean had left and when I tried to claim the spins the code was not being accepted. I was told that since I had claimed the match play code it disqualified the spins. I tried explaining to them I didn't enter the wrong code that they did and when I suggested they read chat transcripts to understand the very reason I deposited was the free spins special they disconnected me. I felt dismissed and irrelevant. I am dissatisfied and I feel I should still receive the special I actually paid for.


Needless to say it is not a good start. No one has tried to contact me to repair the bad first deposit experience. I like the slick clean look of the site and I enjoy the betonsoft games.
katemak 1253 reviews
Reviewed on December 30, 2014


Planet Casino is on of the Bet on Soft Casino which i use to play a lot here. I missed this casino and I am registered here long time ago,when all Bet on Soft Casinos was allowing more then 1 free chips in a row.From one forum there was special nodeposit bonus of 20 euros free chip ,so when you register you will get the bonus only if you insert that code.

Because Planet Casino back then was having only download version and now as i remember they have instant player and also go with the mobile casino,so i needed to download the casino first before i opened my account. But because i had few failures ,well my country was not eligible neither for the bonus or accepted to play there,just to be sure i contacted the live support to check. After i got confirmation from them that i am allowed to play here,i downloaded the casino,opened the account ,insert the bonus code and got the free bonus instantly.20 euros free chip ,which needed to be wagered X 60 is a hard work ,a lot of wagering ,but since it was free money its worth of trying.

The only thing i made mistake here or at any Bet on Soft Casinos ,i registered my accounts in euros instead of dollars currency ,because that way,when you open in dollar currency you can play every days Freerolls tournaments ,which you can win so free bonus,even if you didn't make any deposit in the casino. So being my favorite slot, Age of Spartans game ,that was my first game there ,trying to do something with the nodeposit bonus. So i didn't do anything ,didn't wager the bonus and that was all for then.I remember that i have claimed more the 1 free bonus,which before every player was allowed to do that,but more then 1 year ago,they changed the Terms. Before was like that and now,when you make deposit , you have right to claim 3-5 free bonuses or free spins ,well that depends of casino,because all Bet on Soft has different Terms ,when it comes for free spins or bonuses.

I like this casino and i would recommend it,just because i am register there really long time ago and since then i have never read not even one complaint about them.Good Luck!

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