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Planet Casino

0
CasinoRank
6.2
Player rating 7 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Full range of BetOnSoft slots and games
  • 24/7 support available through live chat, US toll-free phone number, and email
  • Secured with SSL encryption
What we don’t like
  • Third-party audit seal not available on website
  • No instant-play version available
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Italian, French

Established

2011

Licences

Curacao Gaming Control Board

Affiliate Program

Casino Type

Download, Instant Play, Mobile

Deposit Methods

American Express, Payz, MasterCard, Neteller, Visa, Skrill

Currencies

US dollars

Withdrawal Methods

Bank Wire Transfer

Withdrawal Times

EWallets:
Bank Transfers: 3-7 days
Cheques:
Card Payments:
Pending Time: 48 hours

Withdrawal Limit

USD 5,000 per week

Software

Saucify (BetOnSoft)

RTP

Not publicly audited

Live Chat

Contact

Support Mail Email: [email protected]
Support Phone Telephone: 001-8779-PLANET (752638)

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Planet Casino is an online casino with an exciting space theme. Powered by Saucify (BetOnSoft), they provide a full selection of games to all types of players in an easy-to-use downloadable casino client. The company running Planet Casino is licensed in and regulated by the jurisdiction of Curacao.

Games

Being a Saucify casino, Planet Casino offers a suite of games that is diverse enough to please almost any kind of player. However, their largest offering by far is their slots. If you're looking for bonus rounds, free spins, and top-notch graphics, check out their video slots. Among their most popular games are Samba Spins slot, Road Trip slot, and Age of Spartans slot. You can also see if the reels are kind to you in Planet Casino's classic slots, featuring titles such as Break the Bank slot, Cash Flow slot, and iSevens slot.

Planet Casino also features a wide range of table games. If you're into blackjack, they offer a multitude of variants from Atlantic City to Vegas Strip. They also feature American and European roulette, craps, baccarat, and Three Card Poker.

If you're looking for video poker, Planet Casino's collection is one of the biggest in the industry. In addition to standard varieties like Jacks or Better, Deuces Wild, and Joker Poker, they also feature a number of more unique types such as Bonus Deuces, Bonus Poker Deluxe, and even Rocket Jacks with a progressive jackpot. Best of all, almost all of these can be played in both single-hand and multi-hand denominations.

Support

The level of support at Planet Casino is above average. If you need help, you can count on live chat representatives to be available 24/7. Additionally, they feature toll-free phone support to residents of the United States. International residents can also use this number but may be charged a fee by their phone service provider. Lastly, you can reach Planet Casino through their general support or cashier email address and expect a reply to any inquiry within 24 hours.

Security and Fairness

Planet Casino has taken the necessary steps to ensure player safety. Most importantly, they have implemented SSL encryption into their network. This means that any sensitive details you provide them for the purposes of registration or banking are kept safe: the encryption obscures the data as it travels to and from the casino servers.

The BetOnSoft games used at Planet Casino have been certified fair by the auditing agency iTech Labs. Unfortunately, Planet Casino does not have this evidence on their website for their players to see. Although we can confirm the games are genuinely random, it would be better if Planet Casino posted an audit themselves.

Player Reviews

6.2
7 reviews
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Date
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Player rating
VirgoSun86
4 years ago
9

I eventually received my withdrawal. It just takes this casino a week to process withdrawals because they are either unorganized or way to analytical on their payouts.

Today is the sixth day since I requested a bitcoin withdrawal of 150.00. Everytime I talk to a representative they each tell me something different and end up prolonging the withdrawal. I even told them if this casino is a scam, let me know so I can stop wasting my time waiting for the withdrawal. Jesus.
Update: The withdrawal via bitcoin takes a week or so to process. Just insane. They look for any little thing to void your winnings. Beware. One no deposit bonus per deposit.

Message
ROSESHOOD
7 years ago
1

I was interested in an e-mailed I was sent for 50 free spins for my first deposit with them. I contacted chat and ask him all the pertinant questions I thought I needed to be able to have a successful deposit. After Sean had answered 101 questions patiently I went to cashier to make the deposit and he went to put in the code. I made it very clear what I wanted which were the 50 free spins. He told me to play the match bonus cash then when that was completed to go 🔙 to cashier and put the code for the spins in and I was all good to go.

A few hours later Sean had left and when I tried to claim the spins the code was not being accepted. I was told that since I had claimed the match play code it disqualified the spins. I tried explaining to them I didn't enter the wrong code that they did and when I suggested they read chat transcripts to understand the very reason I deposited was the free spins special they disconnected me. I felt dismissed and irrelevant. I am dissatisfied and I feel I should still receive the special I actually paid for.

Needless to say it is not a good start. No one has tried to contact me to repair the bad first deposit experience. I like the slick clean look of the site and I enjoy the betonsoft games.

Message
katemak
10 years ago
8

Planet Casino is on of the Bet on Soft Casino which i use to play a lot here. I missed this casino and I am registered here long time ago,when all Bet on Soft Casinos was allowing more then 1 free chips in a row.From one forum there was special nodeposit bonus of 20 euros free chip ,so when you register you will get the bonus only if you insert that code.

Because Planet Casino back then was having only download version and now as i remember they have instant player and also go with the mobile casino,so i needed to download the casino first before i opened my account. But because i had few failures ,well my country was not eligible neither for the bonus or accepted to play there,just to be sure i contacted the live support to check. After i got confirmation from them that i am allowed to play here,i downloaded the casino,opened the account ,insert the bonus code and got the free bonus instantly.20 euros free chip ,which needed to be wagered X 60 is a hard work ,a lot of wagering ,but since it was free money its worth of trying.

The only thing i made mistake here or at any Bet on Soft Casinos ,i registered my accounts in euros instead of dollars currency ,because that way,when you open in dollar currency you can play every days Freerolls tournaments ,which you can win so free bonus,even if you didn't make any deposit in the casino. So being my favorite slot, Age of Spartans game ,that was my first game there ,trying to do something with the nodeposit bonus. So i didn't do anything ,didn't wager the bonus and that was all for then.I remember that i have claimed more the 1 free bonus,which before every player was allowed to do that,but more then 1 year ago,they changed the Terms. Before was like that and now,when you make deposit , you have right to claim 3-5 free bonuses or free spins ,well that depends of casino,because all Bet on Soft has different Terms ,when it comes for free spins or bonuses.

I like this casino and i would recommend it,just because i am register there really long time ago and since then i have never read not even one complaint about them.Good Luck!

Message
nikita11
11 years ago
7

I do not mean to be rude but i am not a big fan of bet on soft platform and i have not had a very nice experience before this platform but i thought of giving them another try because you cannot judge any casino or a software by playing just for a couple of days with just 30 or 40 $. So i joined this casino. They gave me 100% match up on the first deposit i did on this casino . I had deposited 40 euros and got 40 from the casino so 80 euros were enough for me to make some money survive for longer. I tried instant play version after a very long time.

Aladdin was the first game i played on this slot and i have to say this casino has a very decent return on money and right from the first spin i was going good and having a good feeling about this one. I hit featured almost every time and never was my spin wasted or gone for nothing. Then i shifted to Tails of new York which is a 40 line pay slot so i had to go with minimum betting because 40 lines is too much. And i lost more than 30 euros in this game and i think this game is only for players who bet big and have a big bankroll and playing this one was probably a mistake after some time i lost my deposit and could not try more than 3 or 4 games . And Keno is also a very nice game. Support is very attentive and i think they take a lot of time in solving our problems.

I am still not very content with this platform and i will probably never go with this software again unless they have something unique to offer and some really nice games .

Message
blondie
11 years ago
6

Hello to all askgamblers. My next review is going to be about Planet casino. I saw their advertisement and decided to give it a try, because it's provided by Betonsoft and that was something new to me. BetOnSoft is known for their great exotic games. They also have good bonuses.

As a new member you get 100% deposit bonus, on second-half of your deposit but in third time you get a really great 150% bonus. I think it helps to make their gamblers loyal. You can choose to instant play, download or use it on your mobile. I decided to instant play.So I signed up and made the deposit ( I deposited 20 euros because I really wanted to win something & to later cash out, but their minimum withdrawal is 100 euros). I've heard somewhere that they're known for their slot games, so I went for it. I played Age of Spartans. It had nice design, it kinda reminded me the movie about Sparta. It had 9 lines and overall it is a descent slot. I played it for several times, won few euros and went further to slot called Aladdins loot. Even tough it has 25 lines, so the chance to win is bigger, for about 10 times in a row I didn't win anything. I got frustrated and lost at that game 10 euros. The slot that I really did like was Wild Berry, which has 5coins and 50 paylines. It had nice design and it gave me winnings, at last. I also gave a try their bj.

I didn't play with live dealers this time. Mostly I stayed at combination 15 and 16 because the third cards made me busted for few times in a row so I tried to keep it low in case the dealer gets busted. It worked for a few times and overall I had 17 euros in my account. This time I can't say anything about withdrawals, I still got that money in my account. But even tough I don't have anything bad to say abut this casino, I don't think I will deposit there again. Overall I give it a B-.

Message
cocopop3011
12 years ago
0
Message
paquito76
13 years ago
0
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Planet Casino Complaints

  • resolved

    0 of 1

  • avg response

    4 days

  • avg complaint life

    4 days

  • avg amount

    389 USD