Ag Awards

Planet Casino - Non payment of withdrawal

Complaint Info
Disputed casino Planet Casino
Reason Declined payment
Amount € 330
booboo711 United Kingdom Message
Posted on October 2, 2017

I did not know I had an open account with Planet Casino until I very recently started receiving numerous named emails from [email protected]­rom­o.p­lan­etc­asi­ The emails were in my name, sent to my email address (which I have always held) promoting bonus's if I deposited on my account.

After receiving several emails I signed into the casino and made a deposit. I spoke to chat to remove the bonus I had received as I just wanted to play with my deposit.

I made several deposits and eventually I won 350 euro's which I withdrew less 20 euro handling fee.
I received an email a few days later to advise I would not receive my winning and my deposits would be refunded as the site being advised they did not accept UK players at this time.

As I was unable to respond to them via email I spoke to Daniel on chat who I was advised is a manager and requested that my winnings were paid as this was no fault of mine and I deposited purely as a result of the recent emails I had received. Daniel advised me this was not possible.

The site had invited me to play, they had at no time advised me that I could not use this site as I resided in the UK, I was able to make several deposits using my Visa card and at no time was I restricted from using the site.

I was allowed to make deposits and if I had lost my money then I would not have been refunded my loses as I was advised by the manager Daniel this only came to light after I made a withdrawal. This is very disturbing as had I not made the withdrawal I would have never known and I would have kept on depositing.

I have kept the emails I have received which can be supplied on request, Although I have been advised these emails are sent out across the board I have only been receiving these emails very recently?

I should not have been able to log into this account and deposits should not have been processed. I had not reason to check the validity of UK users for this site as I already had an account,(I did however check all my information had been entered correctly). I had started receiving promotions, I was able to log in and make deposits and no one on chat advised me I was unable to play.

I would like to request that Planet Casino pay me my winnings in full, it took a substantial amount of my time to accumulate my winning, this time could have been better spent had I not been allowed to play at Planet Casino.

Planet Casino Complaints

Have trouble with Planet Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy