Casino Midas

Casino Midas - Delayed in receiving my winnings over two weeks

$3405.01

Dear askgamblers

My name is Jenny and obvious I am a new member whom just joining. I wanting to make complaints of not receiving my cashout on time! I received an email saying the cashout was completed from processing on 26th of Sep, 2019. Now is 12 th of October and I still not be able to receive even a cents in my bank account down in Australia by using the bank wiring transfer method. And I'm using one of the 4 giants bank which is Westpac bank in Australia. I'm quite sure all of my account No. And BSB are correct. Why it takes an awful time to withdraw my fund? Also since the time of joining. I have lost over 20,000 AUD to exchange to become a Platinum Player? Currently I feeling totally devastating. And I want my $3888.84 AUD back....

Casino Midas - Closed account

$3888.84

My account says I’m not allowed to log in. None of the agents can tell me why and non of my mails get answered. I just spoke to Marco and he just says he will have to speak to finance dept. this has been going on since May. Every time I speak to someone online they just say they don’t know why and it will be inverstigated. No one ever comes back to me. I’ve been a client for over 2 years and it’s the first time it’s ever happened.

Casino Midas - Claimed I played my withdrawal amount when I did not!

I have deposited with Casino midas on Monday 26 September via Easy Eft and redeemed a 200% bonus coupon. Upon completing the playthrough, I had a withdrawal amount. I was thrilled so I decide to do a withdrawal. When I went to the withdrawal page, I was ask to contact customer service which I did on the live chat. I was helped by Richard and advice him that I wanted to do a withdrawal. He said to me that in order to do a withdrawal I will need to email them some documents and asked for my valid identification card, recent proof of address and photocopy of credit card. I advice him that I do not have a credit card and so he said identity card, bill and statement. I emailed the documents on Tuesday and I received a reply stating that they got my documents and also gave me a Ticket Number. On Tuesday evening, I received a email from Melodie congratulating me for my winning and confirmed having received my documents but request my credit card. I replied to her stating that I did deposit via eft and not credit card. On Wednesday morning I received a email from Richard whom I initially spoke to stating that they required my credit card as it was used for one of my previous deposits. I then got onto the chat and chatted to him explaining it was not a credit card but instead a cheque card and that card is now cancelled and has been replaced by the bank. He insisted it was still required and so after our chat I had emailed him the copy of my cheque card. I referred to our conversation in the email and as per our conversation he also requested my bank statement which I had attached and sent. I then got a reply that they will get back to me as soon as possible. At around midday of Wednesday, I sent another email asking for a progress on my payment & if it had already been done. When I didn't get a response, I then went onto the chat on Wednesday and chatted to Eduardo who then asked if he could call me which he did. He confirmed that he was going to chat to the relevant department and ask them to expediate my claim. On Thursday morning I sent a email back following up on my payment. I got a reply confirming that they received my email. I then went onto the chat and chatted to Eduardo again and he now tells me it will take 4-6 days but the emails all state 1 business day. On Thursday at approximately 7pm I now receive a email stating that there were missing documents and that they now required my proof of address. I replied immediately to state that it was already sent on the 27 September. At around 10pm I get another email stating that my proof of address is still required. On Friday morning I then send a email with my proof of address again for the 3rd time also explaining how many times I had sent it and that I was expecting to have received my funds by now not to be still sending documents. When I did not get any feedback, I then contacted the live chat and chatted to Eduardo who now advices me that I had R20000.00 and now no longer have that winning. I was shocked and asked questioned. He then asked if he could call me and I agreed. After a while I get a call from Melodie who had initially congratulated me on my winning. She was extremely rude and not polite. her opening statement was "This call is going to be very brief"......no good day or how are you....nothing at all. I replied okay. She then go on to say " you had R20000 and you then played that amount". I said no I didn't. She then say " listen I don't know what your situation is like at home or if you have kids that played with your phone but that R20000 had already been played and your balance is R1.19. I tried to explain but as I was talking she say sorry if you shout I am going to end this call and as I tried to say I am not shouting but try to explain, she then just say "have a good day" and the call then ends. So my problem is that she didn't know how to be polite initially but knew how to say have a good day when ending the chat. She didn't even listen to anything I was saying. She was too quick to defend the situation and throw the blame on my kids. This is not acceptable. My kids are have their own phone and we don't touch each others phones. So the way I look at this and my experience of all the delays and continuous request of the same documents over and over again leads me to believe that this was bound to happen.....that my winning will disappear and the several requests were all delaying tactics. From other reviews this is not surprising about this casino. All I am saying is that I want my winning of R20000.00.

Casino Midas - 2045 dollars removed from my account unfairly

R20000

Due to personal issues I was not able to play for a while. Yesterday I logged in and saw my balance was 3 dollars although I remembered I had substantial money there. So I checked the cashier and found the following Manager Withdrawal Approved! -C$2,045.00 I talked to support and they said they would sort it out. Then I got the following email: I had been informed about your complain regarding your removed balance. As my colleague told you, and according to the terms and conditions, and I quote : "MIDAS operates a Dormant Account policy. Following a period of inactivity (“inactivity” being defined as no wagers being placed) of six months, your account will be considered dormant and funds remaining in your account may be removed." Your last activity on the casino was on the 14/01/2016 so more than 180 days until now. Yes, indeed I last played on January 14th. As anybody can calculate, 180 days after that day will occur on July 12th, 2016. Which I told them but got no further response. I ask to please return money to my account

Casino Midas - Verification problem

$2045

I joined the casino about 2 weeks ago and now I want to cash out after winning and they requested me to verify myself. I then suited all the documents. I got no reply or response from them so I called them and the operator could hardly understand what I was saying. She then mailed me and I replied to her w-mail once again with the documents. That was 2 days ago I again phoned them today and still they haven't received the documents all she said is mail them again how can they not receive the documents if I keep mailing them to their address????????

Casino Midas - Failed to comply with my Self Exclusion agreement

This casino was clearly made aware of my Gambling addiction and was to close all accounts and block the CC. The casino failed to close both accounts that they allowed me to play on. One in my name and one in my husbands, They have continually let me deposit and receive bonuses on both accounts, they have spoken to me thru chat while playing on both accounts always allowing me to play on both accounts. Because the account was not closed and CC not verified or deposit hold or block put on it my addiction had me gamble. They also are not following IGC guidelines in respect to Set maximum wager or loss limits Require the use of software identifying potential problem gambling by gambling patterns Provide logs of play so that players know the time spent gambling and the cost Provide information to players either by link or through a gateway regarding problem gambling and problem gambling programs Require the use of a national or international database identifying and prohibiting excluded players While it took me a long time to admit to my problem and seek help I clearly showed the signs of an addiction long before my admission and was only encouraged again and again with calls, texts and emails to play. This is unethical, as a land casino never would have allowed the way I gambled to happen. Making smaller and progressively bigger deposits over such short periods at such odd hours, clearly show someone compulsive with an addiction and the amount I have lost to the casino is a clear sign as well. I have asked the casino numerous times for the records to provide as my evidence but they have continuously refused to give it to me. Once they provide me all chat history i can prove that they allowed me to play on both accounts with out any issues. Also Deposit histories would show fully that they did not follow IGC guidlines in watching for problem gamblers and are just fueling it. I am also still receiving emails although my account is closed. know that Casino Midas takes responsible Gaming very seriously as per my research. I have lost a great deal of money to your casino, The credit back of deposits totaling $6900 and complete closure and blockage of payments and IP/email address’s is the right thing to do and will close this matter.

Casino Midas closed my account because I won too much, still owe me $4000+

$6900

l operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Hello, I am Richard, your Casino host. Are you ready to enjoy games and try your luck today?

Richard: hi

you: hi Richard..getting 2 messages..not accepting players from my country..and invalid user name or password now,,got to log in once

Richard: after verification your account was momentarily disabled by your manager decison

you: user name and password are correct

you: ?

you: what does that mean?

Richard: you are receive an email?

Richard: to inform you

Richard: your manager felix is not here for the moment

Richard: can you come back more later?

you: closing my account because to much winnings? and my payouts??

Richard: I ask him to contact you when he'll coming

you: what about my payouts?

From Felix LTK12178050048449X‏

From Felix LTK12178050048449X

CasinoMidas.com VIP

01/10/2015

To: ***@telus.net

Hi John,

Hope you are doing well!

I have really bad news, I am sorry to present you them.

From now, our Manager decided to close your account due to too much winnings on the casino.

If you have any questions or requests please email me back.

I wish you the best John!

Felix-Manager VIP MIDAS

They owe me $4000 plus 2916 comp points to be redeemed that I earned. I am only up about $1600 at this site? Hope my payout request they said was processed on the 29th of Sept find my account. And what are they going to do about my comp points? Met all verification requirements,,even had to resend my credit card scans a second time..then I thought that was odd.

Casino Midas locked my account and holding my money without any explanation

Hello AskGamblers, 2 months ago I played at casino midas and won 7000 euro,they requested documents and i verify everything they ask me too. first payout of 2000 they pay me to my neteller,suddenly after I request the 2nd payout I was trying to log in to my account and he was locked with out any explanation,this kind of behaviour is bad and I recommended players not to play there rude behaviour.please help me to get my fair winnings. Jose

Casino Midas - Wiped out my winnings

€5000

I used to play at casino midas and had a balance of 1890. After awhile I couldn't log in because it said my country was not serviced anymore. So I requested the withdrawal from the chat. Now they say my account is dormany cause I have not played in awhile. Well, it is only dormant cause I was unable to log on to my account cause of their geo restriction.

I don't think it is fair for them to wipe 1890 of my winnings when the reason for domancy is cause they locked mine after chaning policies on my country.

$1390

Complaint Statistics

Resolved 12

Avg. Amount $ 2,390

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

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SoloDRsa

2 years ago

10/10

It is the best out there. Customer service is top notch, always willing to go out there to assist you. And I've won a small jackpot and won a little bit on a few different slot machines, more than a few times.

Though no a problem for myself, customer service sometimes use translators and sometimes the translation though makes it understandable as to understand what is been said, isn't always a correct english sentence, if that makes any sense and the casino midas always pay out your request amount you want to withdraw but 3 or 4 working days to pay out seems a bit long. That's all

Hello SoloDRsa Thank you for your amazing feedback! We're delighted to hear that you consider us the best and that you've had positive experiences with our top-notch customer service. Winning jackpots and enjoying successful rounds on various slot machines is fantastic! We appreciate your understanding regarding the translation aspect, and we're continuously working to improve this. We'll also take your feedback on withdrawal processing times into consideration. Your valuable input helps us enhance our services, and we're committed to providing you with a great gaming experience. If you ever have more suggestions or questions, feel free to reach out. Happy gaming Casino Midas Team

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tzi1717

2 years ago

10/10

By far the best site I've played!
Payouts are amazing and consistent!
Customer service is always very helpful if needed.
It's the first site I feel like they actually want you to win.
Anytime I needed anything I would ask for Alex and he would make it happen.

I don't like the fact that the operators in chat room they use all the time the translator. I don't know what is the reason because they are delayed giving an answer

Hello tzi1717 Thank you for your wonderful feedback! We're thrilled to be your top choice for online gaming. It's fantastic to hear that you've had great experiences with our payouts, consistent winnings, and helpful customer service. We appreciate your specific mention of Alex, and we'll be sure to commend his exceptional service. Regarding the translation issue in the chat room, we understand your concern, and we're constantly working to improve this aspect. Your input helps us enhance our services. If you have any more questions or suggestions, please don't hesitate to reach out. Enjoy your time with us, and we're here to make your gaming experience the best it can be! Casino Midas Team

Casino Midas 2 years ago

thembamlungisi

2 years ago

10/10

I deposited 32K ZAR today and won R300,000.00+ I am in tears with happiness, trust the payout will be as good as hollywood or lottostar process! Thank you casino Midas you have made my car dream for Mother is so proud of me.

Nothing just awaiting the ID upload process and payment of winnings, I am broke now and trust that the process is like other casinos I joined recently like lottostar was taking 1 day.

Hello thembamlungisi Congratulations on your fantastic win! We're overjoyed to hear about your significant win at Casino Midas, and we sincerely hope that your payout process goes as smoothly and quickly as possible. We understand your excitement, and our team is committed to ensuring that you have a seamless experience. If you have any questions or need assistance during the ID upload process or with your winnings, please don't hesitate to reach out. Wishing you all the best with your car dream, and thank you for choosing us for your gaming adventure. Casino Midas Team

Casino Midas 2 years ago

almond123

3 years ago

3/10

Great layout of the website, great selection of games, partly friendly support although nowadays needs to use translator for some reasons, ok bonus system, live casino too, great slot game choices,

Lost a total of over 450,000 AUD over past 5 years
-Continued to lost money, even had cashout, but later lost back to casino again
-took average of 3 to 4 days for head of the casino to reply to my email, 1 to 2 days sometimes no replies from the manager!
-I only see I deposited bigger amount at once but after all lossing. e.g. When I joined this casino I only tend to deposit 100 to 200 per transaction, until recently I starting to deposit over 700 or even 1300 AUD per transaction AND lossing all over.
-odds of winning on for example roulette, the odds of winning is very different on demo play compared to the same game IN my account.....

aliciamergs

4 years ago

10/10

I've been gambling online for the last 3 years, joined Casino Midas 6 months ago. By far the best site I've played!
Payouts are amazing and consistent!
Customer service is always very helpful if needed.
It's the first site I feel like they actually want you to win.
Anytime I needed anything I would ask for Alex and he would make it happen.
Lot's of bonuses and free spins! 10 out of 10

wrx_92

4 years ago

10/10

Alex is the best casino host and sorted out a big mess around with my deposit issue. Deposited on the casino 3x and showed on my bank statement and successfully charged by merchant.

However didn't get the funds and Alex compensated me out of his own pocket. Shows how much he appreciates his clients and cares about them. Wouldn't find any faults with Alex as he's a top bloke and honest. Couldn't had ask for a better casino host and highly recommend him as a host.

Technical issues with depositing as this isn't the first time having issues and funds not showing in balance when depositing via neosurf, card and btc.

shaynek

10/10

I like the management. I had a previous post being not friendly to Alex or the team. This has been resolved and I am working with them toward a great relationship.

almond123

6/10

Previously I had posted a negative comment, and I had been approached by PA of the chief of the casino Daniel. Hopefully everything can be improved and I think they are trying their best to improve. I wanting to pass on my complement to Stephanie, Kelly, Ade, Sophie, Carolina, Alberto, Simona and Jamie as they always have been quite supportive to me as a customer

I am still observing whether Casino Midas has improved all the points that I had suggested to them through email, and keep up their promises to recover my platinum VIP status! Thanx

almond123

2/10

It actually depends on which customer representatives that you got from this site, some of them are not great, but some are very efficient and responsive, I wanting to say thank you to my old VIP manager Stuart, although he is not my manager anymore, as he was being promoted, he is the best and the only one manager who treated me like a real customer, other managers that I have since then none of them understand my needs and cares for me like he did, and other manager tends to be 'on leave' and hard to get in touch with....so I am very unhappy now:(

Well they said they will reward you more when you moved up your VIP status! Guess what? Now I am a platinum vip, and I feel I am always losing my money into the casino, and even if I did win something, I can quickly lose a whole LOT of amount back to this casino, and never really get to cashout anything. And they told me that the cashout reviewing process only takes 12 hours to review, now it is not being looked at after 12 hours is up? Very terrible service, and they charged on my bank in Australia very high foreign exchange rates, so don't trust anything that they had said!

hannes554