Mark all as read

Settings

Notifications
Casino Complaints

Yonibet does not pay out


4 weeks ago

I made deposit to my yonibet account, without using any welcome bonus, with my skrill account. Later on skrill was removed. Support told me I can deposit with crypto and withdraw with crypto. Or can deposit with my revolut credit card and withdraw to my revolut bank account. I did deposit with crpyto and credit card. Then I wanted to withdraw to my revolut bank account which I deposited with my revolut credit card. Yonibet asked me to send a video with my personal information of my crypto wallet with the transaction. I sent video from my yonibet account personal details going to my trust wallet showing the transaction. Yonibet declined because they want to see my personal information in my crypto wallet. I explained that trust wallet has no personal information and it's impossible to add any personal information there. But Yonibet insist on personal information in my trust wallet and refuses to pay out, even dont pay out to my revolut bank account. Please help me, thank you very much

Disputed Casino Yonibet Casino
Amount €3571.79

Discussion

User name

Dear Yonibet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Yonibet Casino Complaint Stats

Resolved 7 / 9
Avg. Amount $7,974
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

Yonibet Casino Complaints

See all complaints for this casino
Avoiding Payment

One of the worst casino betting experiences I've ever had. After I've created my account and got it fully verified I've decided to make a deposit and start using the website. On 24/02/2021 I've made my first deposit and start placing some bets. The following day (25/02/2021) I've requested a withdrawal through the exact same method that i deposited (bitcoin). For reasons no one can understand they cancelled my withdrawal. I've contacted them through live chat and they told me that they had some technical issues to process withdrawals through bitcoin.

I decided to contact them through live chat and ask them what I should do in order to get my money. They told me that the problem was resolved and that I could now request a new bitcoin withdrawal and everything would be ok. That's exactly what I did. Some hours later i got the exact same email from them saying that my withdrawal was cancelled due to "technical issues". So again I contacted them through live chat to get more information. I was told that they still have some technical issues and that I should change my withdrawal method and everything will be ok. So I've requested a new withdrawal this time through Ecopayz. Of course some hours later my withdrawal was cancelled due to technical reasons. Same story again, I am contacting them through live chat to see what's going on.

Needless to say that their reply was the same. Technical issues. I was advised to request my withdrawal again with Ecopayz and that the funds will reach my account very soon. On 04/03 I've requested my withdrawal again with Ecopayz. I am still waiting the funds to reach my account. This is the worst betting experience I've ever had.

Status solved Resolved
€1,414