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Yonibet Casino - Avoiding Payment

RESOLVED

Complaint Info

Disputed casino

Yonibet Casino

Amount

€ 1414

4 years ago

One of the worst casino betting experiences I've ever had. After I've created my account and got it fully verified I've decided to make a deposit and start using the website. On 24/02/2021 I've made my first deposit and start placing some bets. The following day (25/02/2021) I've requested a withdrawal through the exact same method that i deposited (bitcoin). For reasons no one can understand they cancelled my withdrawal. I've contacted them through live chat and they told me that they had some technical issues to process withdrawals through bitcoin.

I decided to contact them through live chat and ask them what I should do in order to get my money. They told me that the problem was resolved and that I could now request a new bitcoin withdrawal and everything would be ok. That's exactly what I did. Some hours later i got the exact same email from them saying that my withdrawal was cancelled due to "technical issues". So again I contacted them through live chat to get more information. I was told that they still have some technical issues and that I should change my withdrawal method and everything will be ok. So I've requested a new withdrawal this time through Ecopayz. Of course some hours later my withdrawal was cancelled due to technical reasons. Same story again, I am contacting them through live chat to see what's going on.

Needless to say that their reply was the same. Technical issues. I was advised to request my withdrawal again with Ecopayz and that the funds will reach my account very soon. On 04/03 I've requested my withdrawal again with Ecopayz. I am still waiting the funds to reach my account. This is the worst betting experience I've ever had.

4 years ago

Dear Ioannis,

We are sorry to hear that you had a bad experience with us and we apologize for any inconvenience caused. There was indeed a slight technical delay in the by you mentioned payment methods, therefore all players were advised to use for example bank transfer for a more swift process of the pending withdrawal. For players who choose to keep the withdrawal with for example Ecopayz, the processing time as advised in the live chat or by email was, unfortunately, going to be a bit longer.

In the meantime, we can confirm that the technical query has been resolved and outstanding payments which in your case is the 1414,- euro withdrawal as mentioned above have been processed. We hope that with this everything has been cleared out and once again we would like to apologize for the delay and any inconvenience which were caused due to that.

We are very happy that you choose Yonibet as your Casino platform and we hope that we see you back at Yonibet soon!

Kind regards,

Yonibet Team

AskGamblers
4 years ago

Dear @opelekanos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.