Dear Askgamblers Team,
I made a deposit at the casino (100€). During the process, an error accrued and the process was cancelled. The money was transferred anyway to the casino, but not credited to my casino account. After long conversations with their agents, they told me that money never arrived and I got the money back. But I haven't got the money back whether on my bank account or casino account. I provided them with all screenshots, bank statements. It is clearly seen that the money was transferred to them and I never got a refund. Please help me in this case.
Cheers,
Grasow