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Yonibet Casino - Delayed Payment Yonibet 792 Euro

RESOLVED

Complaint Info

Disputed casino

Yonibet Casino

Amount

€ 792

Posted on August 27, 2021

I am waiting on a withdrawal of €792 from Yonibet for 10 days now (8 working days). My account is fully verified and I did not take/use any bonus funds. The official withdrawal time on their terms and conditions is 48 hours. I have contacted them several times via Live Chat and email and they initially just said that there had been delays in the finance department and the average pending time is 4 working days. In fairness, the customer service team have been very quick in responding but every time I contact them they keep just saying that they have sent my request to the finance department and 'hopefully' it will be paid soon. However, they are offering no explanation as for the delay and I am getting worried now that they will never process the payment. I have never seen such delays on any other casinos/betting sites. Unfortunately, they seem to already have several similar delayed payment complaints on this site. Can you please help? Thanks

Posted on August 30, 2021

Dear JK2989083,

We are sorry to hear that you had a bad experience with us, please be informed that we on average process the withdrawals within 48 hours, however on occasion it can take a bit longer for which we apologize. In the meantime, I believe your withdrawal has been approved, for more information on this, please see our terms and conditions section 4.1.

4.1 The finance department may take on average up to 48 hours (working days) in order to process player's withdrawal requests. This time period applies only if all documents for verification have been sent and verified. The account needs to be verified in order to process the withdrawal. During the time of the processing, the player is free to cancel his withdrawal request at any time in his account.

We are very happy that you choose Yonibet as your Casino platform and we hope that we see you back at Yonibet soon!

Kind regards,

Yonibet Team

Posted on August 30, 2021

Dear Yonibet,

I can confirm that I have received my payment today and I appreciate the help, particularly from Martina in Customer Service. It is a shame that the payouts take so long (10 working days in the end) as you have a good site with plenty of good sports betting options and a very helpful and responsive customer service team. However, unfortunately with those waiting times for withdrawals you will lose a lot of customers.

I would like to thank the Ask Gambers team for raising and publishing this complaint and it can now be marked at resolved.

Many thanks,

AskGamblers
Posted on August 30, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.