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Yonibet Casino - Delaying the payout for 12 days

RESOLVED

Complaint Info

Disputed casino

Yonibet Casino

Amount

€ 500

Posted on July 22, 2021

Hi, I would like to make a complaint against Yonibet casino for delayed payment. I have a verified account and made on 08 July 500 euros payout request. I have contacted them several times and every time got the same answer like they are too busy???? I am worried about my money and I am asking you to help me solve this problem. Thanks

Posted on July 22, 2021

Dear Renato1967,

We are sorry to hear that you had a bad experience with us, please be informed that we on average process the withdrawals within 48 hours, however on occasion it can take a bit longer for which we apologize. For the withdrawals which are open longer than 48 hours, the responsible department is currently doing their utmost best to work through them and they should be able to resolve this within the next few days. For more information on this, please see our terms and conditions section 4.1.

4.1 The finance department may take on average up to 48 hours (working days) in order to process player's withdrawal requests. This time period applies only if all documents for verification have been sent and verified. The account needs to be verified in order to process the withdrawal. During the time of the processing, the player is free to cancel his withdrawal request at any time in his account.

In the meantime I believe your withdrawal has been approved, could you please either confirm here or contact us by chat so we can help you further with any questions/queries you might have?

Also, a goodwill gesture has been offered to the players who were waiting for a longer period of time for the processing of their withdrawals, normally you should have received an email regarding this as well.

We are very happy that you choose Yonibet as your Casino platform and we hope that we see you back at Yonibet soon!

Kind regards,

Yonibet Team

AskGamblers
Posted on July 22, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.