Complaint #16 Yonibet Casino

YONIBET CLOSES ACCOUNT WITH 1000 EUR INSIDE

By vhromov26x

1 year ago

All was working fine with yonibet and my account, on 3 august I received an email where they ask me to reupload KYC, I did everything and appeared the message of "you have been verified" I tried to withdraw and now my account seems to be closed as one message of "user is disabled" appears and they don't reply on chat, instantly they close chat.

Disputed Casino Yonibet Casino

Reason Account closure

Amount €1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear Yonibet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vhromov26x

1 year ago

Hello. First of all i completely disagree with this. I have some tools in my camera that automatically are preset when i enable a videocall that i use sometimes to freezing my camera during work meetings(please dont judge me) but i hardly doubt they were enabled during my verification process, and even if they were i hardly doubt they affected the verification to the point to say its prerecorded video and to consider a prerecorded video a "forged" document just to confiscate my winning and close my account. I said you many times that im willing to do any KYC and i already did it , 2 times.

Yonibet Casino

• Representative

1 year ago

Hello Volodymyr,

After reviewing your case in detail, we would like to clarify the situation:

Account Closure Reason :
Your account was permanently closed due to repeated use of pre-recorded videos for the live selfie verification, which is strictly against our Terms and Conditions. This behavior violates section 14.8 of our terms, specifically regarding the submission of forged or manipulated documents during KYC verification.

During the re-verification process, we requested a new set of documents and images to complete the account verification. However, our security checks confirmed that non-genuine/self-prepared images were uploaded again, leaving us no choice but to take immediate action in line with our Terms & Conditions

Official Communication Sent :
You were notified via email by our Fraud Team, explaining the exact reasons behind the account closure and the forfeiture of funds, in full transparency.

Strict Compliance :
Yonibet follows a rigorous AML (Anti-Money Laundering) and KYC policy, as required by our licensing authorities. We do not take such measures lightly and only enforce them when our fraud prevention team is confident that manipulation or deceit has occurred.

Next Steps :
At this point, the decision is final, and the account will remain closed. Should you have additional questions, we remain available through official channels to respond accordingly.

Regards,
Yonibet Compliance Team

Yonibet Casino Complaint Stats

Resolved 7 / 9

Avg. Amount $7,974

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Yonibet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Yonibet Casino Complaints

See all complaints for this casino

Yonibet does not pay out

I made deposit to my yonibet account, without using any welcome bonus, with my skrill account. Later on skrill was removed. Support told me I can deposit with crypto and withdraw with crypto. Or can deposit with my revolut credit card and withdraw to my revolut bank account. I did deposit with crpyto and credit card. Then I wanted to withdraw to my revolut bank account which I deposited with my revolut credit card. Yonibet asked me to send a video with my personal information of my crypto wallet with the transaction. I sent video from my yonibet account personal details going to my trust wallet showing the transaction. Yonibet declined because they want to see my personal information in my crypto wallet. I explained that trust wallet has no personal information and it's impossible to add any personal information there. But Yonibet insist on personal information in my trust wallet and refuses to pay out, even dont pay out to my revolut bank account. Please help me, thank you very much

Unresolved

€3,572

Deposit not credited

Dear Askgamblers Team,

I made a deposit at the casino (100€). During the process, an error accrued and the process was cancelled. The money was transferred anyway to the casino, but not credited to my casino account. After long conversations with their agents, they told me that money never arrived and I got the money back. But I haven't got the money back whether on my bank account or casino account. I provided them with all screenshots, bank statements. It is clearly seen that the money was transferred to them and I never got a refund. Please help me in this case.

Cheers,

Grasow

Resolved

€100

Delayed Payment Yonibet 792 Euro

I am waiting on a withdrawal of €792 from Yonibet for 10 days now (8 working days). My account is fully verified and I did not take/use any bonus funds. The official withdrawal time on their terms and conditions is 48 hours. I have contacted them several times via Live Chat and email and they initially just said that there had been delays in the finance department and the average pending time is 4 working days. In fairness, the customer service team have been very quick in responding but every time I contact them they keep just saying that they have sent my request to the finance department and 'hopefully' it will be paid soon. However, they are offering no explanation as for the delay and I am getting worried now that they will never process the payment. I have never seen such delays on any other casinos/betting sites. Unfortunately, they seem to already have several similar delayed payment complaints on this site. Can you please help? Thanks

Resolved

€792

Casino holding money back

Dear Askgamblers team, and dear Yonibet team

I would like to ask you for help. I have now a ca. 47k Balance on my account. Now I am trying to get my money. Unfortunately, the casino is holding the money back for different reasons:

- Too many requests

I TCs is written that it takes up to 48h -> Ok I waited. Then they told me due to the high volume of requests I need to be patient for the next 48 hours. After 5 working days, they tell me that still need to be patient and maybe by the end of the week they will proceed. The latest statement was around 10 working days for processing.

My account is verified.

I am only allowed to make 1500€ per day, at this speed, it will take me some years to get my money.

Thank you for your help in advance

Ilja

Resolved

€47,000

Delaying the payout for 12 days

Hi, I would like to make a complaint against Yonibet casino for delayed payment. I have a verified account and made on 08 July 500 euros payout request. I have contacted them several times and every time got the same answer like they are too busy???? I am worried about my money and I am asking you to help me solve this problem. Thanks

Resolved

€500

Casino holding money back

Dear Askgamblers team, and dear Yonibet team

I would like to ask you for help. I was lucky enough to win huge on a Slot (7500€). Now I am trying to get my money. Unfortunately, the casino is holding the money back for different reasons:

- Too many requests

- Problems with withdrawal systems

I TCs is written that it takes up to 48h -> Ok I waited. Then they told me due to the high volume of requests I need to be patient for the next 48 hours. Nof after 5 working days they tell me that still need to be patient and maybe by the end of the week they will proceed.

My account is verified (see screenshot).

I am only allowed to make 1500€ per day, at this speed, it will take me some months to get my money.

Thank you for your help in advance

Ilja

Resolved

€7,500

Delayed payment without an explanation

I have to say I am new to the Yonibet Casino but my payout is not getting approved for several days now. I reached out to the casino but they do not have any other explanation than "technical issues" nor can they give me a timeline of when they'll approve the payout. The casino claims to approve withdrawal within a maximum of 72 hours and this is why I signed up but it seems they do not keep this promise.

Resolved

€1,400

Avoiding Payment

One of the worst casino betting experiences I've ever had. After I've created my account and got it fully verified I've decided to make a deposit and start using the website. On 24/02/2021 I've made my first deposit and start placing some bets. The following day (25/02/2021) I've requested a withdrawal through the exact same method that i deposited (bitcoin). For reasons no one can understand they cancelled my withdrawal. I've contacted them through live chat and they told me that they had some technical issues to process withdrawals through bitcoin.

I decided to contact them through live chat and ask them what I should do in order to get my money. They told me that the problem was resolved and that I could now request a new bitcoin withdrawal and everything would be ok. That's exactly what I did. Some hours later i got the exact same email from them saying that my withdrawal was cancelled due to "technical issues". So again I contacted them through live chat to get more information. I was told that they still have some technical issues and that I should change my withdrawal method and everything will be ok. So I've requested a new withdrawal this time through Ecopayz. Of course some hours later my withdrawal was cancelled due to technical reasons. Same story again, I am contacting them through live chat to see what's going on.

Needless to say that their reply was the same. Technical issues. I was advised to request my withdrawal again with Ecopayz and that the funds will reach my account very soon. On 04/03 I've requested my withdrawal again with Ecopayz. I am still waiting the funds to reach my account. This is the worst betting experience I've ever had.

Resolved

€1,414