Yonibet Casino - Casino holding money back

Dear all,

This complaint has been reopened as per Yonibet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Grasow,

We are sorry to hear that you had a bad experience with us, please be informed that we on average process the withdrawals within 48 hours, however on occasion it can take a bit longer for which we apologize. For the withdrawals which are open longer than 48 hours, the responsible department is currently doing their utmost best to work through them and they should be able to resolve this within the next few days. For more information on this, please see our terms and conditions section 4.1.

4.1 The finance department may take on average up to 48 hours (working days) in order to process player's withdrawal requests. This time period applies only if all documents for verification have been sent and verified. The account needs to be verified in order to process the withdrawal. During the time of the processing, the player is free to cancel his withdrawal request at any time in his account.

In the meantime I believe your withdrawal has been approved, could you please either confirm here or contact us by chat so we can help you further with any questions/queries you might have?

Also, a goodwill gesture has been offered to the players who were waiting for a longer period of time for the processing of their withdrawals, normally you should have received an email regarding this as well.

We are very happy that you choose Yonibet as your Casino platform and we hope that we see you back at Yonibet soon!

Kind regards,

Yonibet Team

Hi both parties
After two weeks I have been paid. First 1500€ arrived. Second deposit pending again >48h.

Dear Grasow,

Thank you for your feedback.

We have checked with the responsible department and we can confirm that the pending withdrawal has now also been processed. Please double-check your account and let us know if there is anything else!

We do want to point out the withdrawal limits we have at Yonibet, you can find those here: https:­//y­oni­bet.co­m/e­n/p­age­s/y­oni­club. The more you play at Yonibet the higher your VIP rank will be, with that higher VIP rank you will be able to withdrawal much more! The withdrawal limits can go as high as 50.000,- euro per month!

We hope to have informed you sufficiently and we wish you a great day!

Kind regards,

Thomas

Dear @grasow,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all

Yes, the payout was completed. I hope the next withdrawals will be also connected with fewer problems.

To have in the protocol: Casino games at YoniBet can pay!

Thanks all.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.