Yonibet Casino - Casino holding money back

Dear Grasow,

We are sorry to hear that you had a bad experience with us, from what I can see is that your withdrawals have been approved in the last few days and you only have one pending withdrawal which was requested yesterday evening. This pending withdrawal will most likely be processed at the beginning of next week.

Please be informed that we on average process the withdrawals within 48 hours, however on occasion it can take a bit longer for which we apologize. For the withdrawals which are open longer than 48 hours, the responsible department is currently doing their utmost best to work through them and they should be able to resolve this within the next few days. For more information on this, please see our terms and conditions section 4.1.

4.1 The finance department may take on average up to 48 hours (working days) in order to process player's withdrawal requests. This time period applies only if all documents for verification have been sent and verified. The account needs to be verified in order to process the withdrawal. During the time of the processing, the player is free to cancel his withdrawal request at any time in his account.

We hope to have informed you sufficiently and we wish you a nice day!

Kind regards,

The Yonibet Team

Dear all

Yes, thanks. The money arrived.

Thank you very much for resolving. Let’s hope the next payments will be also went well.

Cheers
Grasow

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Grasow,

We hope you are doing well and we want to congratulate you on your winnings.

The responsible department has confirmed that the withdrawal will be processed in the next 24 hours, we want to sincerely apologize for the waiting time and we hope to see you back at Yonibet soon!

Kind regards,

The Yonibet Team

Dear team

It seems your 24 hours count different than mine.

Withdrawal still pending. Guys, what’s the problem? Be fair and pay out the winnings.

Cheers
Ilja

Dear Grasow,

I would like to sincerely apologize for the inconvenience caused. Due to some unforeseen circumstances, the processing of the withdrawal is taking a bit more time than anticipated. The expectation is that all withdrawals will be processed by the beginning of next week, we understand that this is a bit longer than the average given timeframe of 48 hours for which we as stated at the beginning of the message apologize.

We hope to have informed you sufficiently and once we have more information you will be updated by email.

Kind regards,

The Yonibet Team

Hi all

Yes, the 1500k were paid out. Let’s see how the next ones will go.
Thanks for support!
Ilja

Dear Grasow,

We hope you are doing well!

For now, it seems that your complaint has been resolved and therefore we would like to close it, please let us know if there are any additional things and we would be more than happy to have a look for you.

We wish you a great day!

Kind regards,

The Yonibet Team

Dear all

I am ok with closing the complaint, as long the next withdrawals will run smoothly and according to T&C within the stated time period.
And take into account the withdrawal limits -> Per week 2500€ (split in 1500€ and 1000€) x 4 weeks = 10k per month, as stated in the T&C's. This week I have been paid out 1500, the new withdrawal of 1000€ is placed.

Cheers
Grasow