Hi Please could you help me? I joined Casillion casino on 3rd October 2016, deposited, played and withdrew on many occasions with no issues, had my account verified on the first withdrawal which passed with no issues. All withdrawals were processed within 1 - 24 hours as per terms and conditions.
I have since won over 12,000 euro's on Atlantis World Slot, followed by several smaller wins as I continued to play over the coming weeks. I made a withdrawal on 12th of January of 500 euro's as per t&c's, you a re only permitted to withdraw 500 a day, I continued to play and withdraw 500 euro's a day, transactions listed below:- I started to get a little worried when no withdrawal had been processed by the 16th January, so I started my journey of contacting the casino.
There was no live chat, I left numerous tickets, left messages and emailed with no response at all. At that point I started to take screen shots of my account and transactions. I then received an email from Casillion on 18th January stating my account was suspended pending investigation into fraud, this appalled and shocked me, I have no idea how you would even entertain defrauding slots?
I have received very little in response since other than 1 chat conversation whereby i was informed there was no update, and several emails saying the same, after I have bombarded them with emails all day long requesting an update. I have requested
evidence of why they believe I was committing fraud and evidence of their investigation, and received no response.
I have 3500 euro's pending and 9714.79 still to withdraw in my balance.
casillion_5443248 deposit 2017-01-07 14:04:51 paymentiq 300.00 PROCESSED Transaction processed successfuly.
casillion_5443459 deposit 2017-01-07 14:17:18 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5444668 deposit 2017-01-07 15:34:15 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5448397 deposit 2017-01-07 19:28:09 paymentiq 1000.00 PROCESSED Transaction processed successfuly.
casillion_5449308 withdraw 2017-01-07 20:18:40 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5461596 withdraw 2017-01-08 16:00:58 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5484874 deposit 2017-01-09 22:04:39 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5485025 deposit 2017-01-09 22:11:53 paymentiq 500.00 CANCELLED Cancelled by payment processor: ERR_DECLINED_OTHER_REASON
casillion_5485058 deposit 2017-01-09 22:13:45 paymentiq 400.00 CANCELLED Cancelled by payment processor: ERR_DECLINED_OTHER_REASON
casillion_5485086 deposit 2017-01-09 22:15:24 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5485636 withdraw 2017-01-09 22:41:20 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5491267 withdraw 2017-01-10 08:45:56 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5502837 withdraw 2017-01-10 20:18:34 paymentiq 500.00 CANCELLED Cancelled by payment processor: ERR_CANCELLED_BY_MERCHANT
casillion_5511092 withdraw 2017-01-11 08:35:16 paymentiq 500.00 PROCESSED Transaction processed successfuly.
casillion_5530224 withdraw 2017-01-12 08:07:06 paymentiq 500.00 IN PROGRESS
KoHlz20P5lJ withdraw 0000-00-00 00:00:00 wiretransfer 1000.00 PENDING Click to show details
casillion_5579314 withdraw 2017-01-14 09:27:34 paymentiq 500.00 IN PROGRESS
casillion_5595142 withdraw 2017-01-15 04:17:01 paymentiq 500.00 IN PROGRESS
casillion_5606058 withdraw 2017-01-15 20:54:22 paymentiq 500.00 IN PROGRESS
casillion_5620104 withdraw 2017-01-16 17:51:44 paymentiq 500.00 IN PROGRESS
casillion_5630355 withdraw 2017-01-17 07:30:32 paymentiq 500.00 IN PROGRESS
casillion_5650403 withdraw 2017-01-18 08:02:42 paymentiq 500.00 IN PROGRESS
I have screen shots of my account, all emails saved, tickets raised, chat transcript and above are the transaction numbers also taken from my account.
I have explained that this has caused me a great deal of stress with no response, I also find it very suspicious that live chat is no longer available, so i have no way of contacting anyone other than by email which rarely get answered.
Please could you help me resolve this issue, I would like all my money paid to me please.
Thank you very much.