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Casillion Casino - No payment of my win, no proofs for their accusations

UNRESOLVED

Complaint Info

Disputed casino

Casillion Casino

Amount

€ 2000

Posted on April 23, 2018

I just started playing in this casino. It was the beginning of February, I took the welcome bonus that they offered and won 2 000 EUR.. I had my documents verified, had no issues with that. In the second half of March I received the email from the casino where they stated that my account was under investigation for the bonus fraud due to a string of similar deposit and playing patterns from Germany. Since then i got no update as for this, what exactly was meant by this. I asked the support but the response was blurred and i could not figure out what was going on. I don't know what is actually happening but i would like to get my win .