Casillion Casino - Withdrawal of €112 canceled with no further information

just inform that so far I have not received the deposit of 112 euros.

Hi dear LAUNUNEZ,

We already sent the same information by email, but nevertheless we can do here too =)

We are sending you the proof of the withdrawal was processed, we sent you the Skrill proof , you need contact with Skrill support to investigue the case and please let us know what Skrill team told you.

Best Regards

Casillion: I already let you know by mail that I have not received the payment, with sufficient proof. They just say the same answer. They could not send me the receipt of skrill, and for this reason I resort to intermediation so they can deposit the amount of 112 euros that is pending 10 days ago. Please do it as soon as possible.

Dear LAUNUNEZ,

How do you said "They could not send me the receipt of skrill, and for this reason", we attached the image where you can saw the deposit to your account, in this post is the image, you try contact Skrill Support?

Best Regards

I saw the image they sent me. but that is not the skrill receipt. I also attached an image, where I show you my skrill balance directly.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hello dear Laununez,

How do you said that picture is not from Skrill?, is from Skrill, AskGambler team can you check that the image is from Skrill?

Already you ask to Skrill Support?, can you send us a proof where Skrill team told you that this transfer wasn't in your account?

Best Regards

When a skrill user sends or receives money, he immediately receives an email notifying him that he received or sent the money. I enclose the image of the mail that I received when I made the deposit of 25 euros, before obtaining the profits that are being denied today. The image you send me is from a system of you, not skrill. It's the same as I did an Excel and sent them. Please be more serious, and send the documentation to make the claim with skrill in any case, a document like the one attached is what I need, if they really made the deposit. I'm sure they didn't make the deposit, that's why they don't send me the evidence.

I still do not receive an answer to my complaint. I have not received my funds either. Can you at least give me back my deposit? the experience at this casino is really unpleasant

Dear LAUNUNEZ,

The picture that you attached is from persona Skrill's account, our account is company Skrill account.

Please send Us a proof where you contact Skrill and send us a statement where you show both account USD and EUR.

Best Regards

I have already sent my balance of dollars and euros from my Skrill account countless times. It is evident that they are only evading the case. I already started a lawsuit against you. I ran out of patience to keep up with his excuses and I will not continue to tolerate this scam.

I attach the claim to skrill and as you can see, there is no deposit made by this casino. It is of utmost urgency that measures are taken in this regard, since they are scamming customers. I have already filed the complaint so that they at least take charge of their mistake.

I asked several times and in several ways the same question. As you can see there are no casino payments in my account.I request that Askgamblers take this claim as a wake-up call of the type of casinos they certify and qualify