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Casillion Casino - Not honoring AG Coin bonus

RESOLVED

Complaint Info

Disputed casino

Casillion Casino
Sinner6147 Western Australia Message
Posted on July 18, 2019

Rudely sending me the same automated msg that the previous rep had sent me. Dishonoured AG coin and 20 fs bonus. I've not got any other accounts either. Rep was rude as. Here is copy of my transcript.

Chat Transcript with Visitor 1382013
Chat started on 17 Jul 2019, 03:12 AM (GMT+0)
(03:12:50) *** Visitor 1382013 joined the chat ***
(03:12:50) Visitor 1382013: Hello
(03:12:59) *** Raquel joined the chat ***
(03:13:01) Raquel: Hi!
(03:13:06) Raquel: How can I help you? :9
(03:13:09) Raquel: :)*
(03:13:29) Raquel: Sorry but our system has detected multiple users to its load, I must inform that the multiplicity of users in benefit of bonuses is not allowed. Please avoid to do so. ;)
(03:13:49) Visitor 1382013: Hi, I'm newly signed up following link to receive $10 AG coin via askgamblers.com
(03:14:03) Raquel: Sorry but our system has detected multiple users to its load, I must inform that the multiplicity of users in benefit of bonuses is not allowed. Please avoid to do so. ;)
(03:14:18) Visitor 1382013: But I've not received it and I've not received the 20 fs I activated either
(03:14:28) Raquel: Sorry but our system has detected multiple users to its load, I must inform that the multiplicity of users in benefit of bonuses is not allowed. Please avoid to do so. ;)
(03:16:33) Visitor 1382013: JULY 12. 2019 DISLIKED I Couldn’t load the pages efficiently, they kept crashing, didn't credit my 10€ free using the AG COIN. Nowhere to contact, or live support, also the free coupon didn't work for 20 free spins on farm game. LIKE CASILLION CASINO JULY 12. 2019 Hello dear CPOTAKA, I'm very sorry hear that you have some issues to claim your AG Coins or with No deposit bonus, please let me know you username or go to Casillion > Live Support and we will help you immediately = ) Best Regards
(03:16:56) Raquel: Sorry but our system has detected multiple users to its load, I must inform that the multiplicity of users in benefit of bonuses is not allowed. Please avoid to do so. ;)
(03:17:14) Visitor 1382013: It seems to be happening to numerouse players signing up and it's giving your site bad reviews
(03:18:45) Visitor 1382013: And the above msg was an automated msg U sent me because that's what the last rep sent me and other players have reported this on the askgamblers forum
(03:19:49) Visitor 1382013: Hello
(03:20:14) Raquel: Sorry but our system has detected multiple users to its load, I must inform that the multiplicity of users in benefit of bonuses is not allowed. Please avoid to do so. ;)
(03:20:22) Raquel: Anything else I can help you with?
(03:21:03) Visitor 1382013: What do U mean by that?
(03:21:25) Visitor 1382013: So basically U are not going to honour promo
(03:21:52) Visitor 1382013: Or askgamblers promo that they are trying to endorse Ur site with
(03:22:04) Visitor 1382013: Is this right
(03:24:58) Raquel: Yes, so sorry.
(03:25:05) Raquel: Anything else I can help you with?
(03:25:48) Visitor 1382013: No as I'm now reporting this to askgamblers.com tyvm
(03:26:26) Raquel: Thank you for chatting with us today, we wish you a great day =)
(03:26:28) *** Raquel left the chat ***
(03:27:35) *** Visitor 1382013 left the chat ***
NAME Visitor 1382013
EMAIL —
PHONE —
LOCATION Perth, Western Australia, Australia
URL https:­//w­ww.c­as­ill­ion.com/
DEPARTMENT casillion
SERVED BY Raquel
RATING —
COMMENT —
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Posted on July 21, 2019

Hi dear SINNER6147,

I'm very sorry for this issues, I need please you can send me your user name to review your case and fix any error that you could had in the moment that your try claim your AG Coins.

I will waiting your answer to help as soon as possible =)

Best Regards

AskGamblers
Posted on July 22, 2019

Dear Casillion Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Please let us know if there's some update regarding this case.

Posted on July 23, 2019

Hi Dear SINNER6147,

Now your Ag Coins are actives in your account = )

We are very sorry for the issues, our system detect a duplicate account from the same location, but now you can play without any problem

Best Regards

AskGamblers
Posted on July 23, 2019

Dear @Sinner6147,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.