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Casillion Casino - Withdrawal of €480 delayed


Complaint Info

Disputed casino

Casillion Casino


€ 480

Posted on July 16, 2019


Withdrawal of 480 eur was made on 7th of July and it hasn't been received yet. Terms and conditions say that withdrawals take 48 hours, which has always been like this in the past, as I have had several withdrawals before with casillion. However, this time it is different, it seems they are not willing to pay out. Chat is repeating the same thing that the withdrawal is still pending and they are sorry for the inconvenience. I do not understand why there are terms and conditions created by casillion which they are not willing to keep up with.

Posted on July 17, 2019

Hi Dear Justukas,

Very sorry for the delay in your withdrawals, as you said the regular time is up to 48 hours, but in some cases, a withdrawals can have a additional reviews and this take more time, even more if the security department have to check different providers.

In the moment of this reply, you already had processed your withdrawals =)

Dear AskGamblers team, this case now could be closet.

Best Regards

Posted on July 17, 2019

Dear @justukas,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on July 18, 2019

I received the withdrawal of 480 eur. I also made one more withdrawal of 200 eur, will I receive it according to your terms which is 48 hours ot this again will take 10 days?

Posted on July 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint against the casino in question, in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you all for your cooperation.