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BGO Casino - Delayed Withdrawal & Account Verification

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Verification issues
Amount £ 260
Slooperjack United Kingdom Message
Posted on January 3, 2017

I have had lots of different emails off this company as I have been trying to withdraw funds one of £140 and one of £120 I have done everything they have asked of me, in the 48 hours they given me they asked for bank statements with in 3 months which I have sent an they have said it has been sent to verification team I then replied asking if that was ok an you can now reactivtivate my account but had no replys I hope that they haven't taken my funds an my withdrawals as I have still got £60 pound in my account I have replied to emails with in a hour an they still suspended my account. There needs to be a customer service number as the email system is rubbish an the online chat Even worse

Posted on January 3, 2017

Hi ,

Please feel free to Private Message us with your query including your username and we can take a look into this for you.

Many thanks,

bgo Casino

Slooperjack United Kingdom
Posted on January 3, 2017

I have not received a single reply I have £320 in your site an I need it sorting ASAP been 7 days now

Slooperjack United Kingdom Message
Posted on January 3, 2017

I have email and sat on the online chat but now you have suspended my account relying on email an not had any reply

Slooperjack United Kingdom
Posted on January 4, 2017

My user name is slooperjack1 have emailed bout 6 times still no reply 8 days now

Posted on January 6, 2017

Hi ,

Just checked this again for you and the documents have not been received.

Please could you send in the documents required, we can then verify your account and allow you to log in and withdraw.

Many thanks,

bgo Casino

AskGamblers
Posted on January 9, 2017

Dear @Slooperjack,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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