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Withdrawal request over 60 days still not approved


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By win2day
11 years ago
Message on forum
I requested a withdrawal on 2/2/15 for $904.00, another withdrawal request on 2/4/15 for $1,000 and a third withdrawal on 2/7/15 for $1,244. Today is 4/6/15. They are still not approved. There terms state 10 - 15 days for approval. Can you please help me get these withdrawals approved? I believe over 60 days is more than a generous amount of time to approve the withdrawals. Thank you!
Disputed Casino Virtual Casino
Amount $3148

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
The last withdrawal was approved on 4/17/15. Thank you "Askgamblers" for all your help.
User name
Hi win2day,

I will look into the remaining $1,244 which is pending approval and get back to you.

All the best,

Tawni
User name loyalty-level-2
On April 8th, they approved two of the three withdrawals. So they did respond somewhat. Not sure why the 3rd one is stilling pending approval. The withdrawal was requested on 2/7/15.

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

Virtual Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

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