Complaint #120 Bovada Casino

Withdrawal Problem

By Thao C.

9 years ago

I opened an account with Bovada Casino a few years ago. At that time I used my credit card to make the deposits. Besides the fee of about $50.00 per $1000.00 deposit, there was difficulty with my deposits going through. I called Bovada's customer service and was advised to tell my credit card provider that I made purchases online internationally in order to get my deposit approved. After losing about $4000.00 playing poker and having to deal with the difficulties associated with depositing money into my account, I simply quit playing. Recently, I came back using Bitcoin to make my deposits. I played BlackJack with the Welcome Bonuses. There were three bonuses with 150% match each. I deposited $1,000.00 and was matched $1,500.00 each time. I lost a total of $3,000.00 on the 150% match. Next, there were also three bonuses with 100% match. I deposited $1,000.00 and was matched $1,000. I was lucky with this deposit. I reached about $9,500.00 after meeting the play-through requirement. I requested a withdrawal on 02-20-17. I provided my personal I.D. and a bank statement for verification as Bovada requested. Bovada still has not approved my withdrawal . On 03/15/17, I called Bovada. I was asked questions like what games I play and about my betting patterns on BlackJack. Bovada asked me if I always "bet big" playing Black Jack. I told Bovada that I played BlackJack using the basic strategy according to tables published by Wizards of Odds and my betting depended on how I felt at the time. Did they actually think I was counting cards, even with the cards being reshuffled after each hand? It has been more than a month and Bovada has only told me that my account is still under review. No time estimate has been given to me. Please advise me on my options.

Disputed Casino Bovada Casino

Reason Delayed payment

Amount $9500

Discussion

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers

• Support Team

9 years ago

Dear @tchidsey1,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Bovada Casino

• Representative

9 years ago

Hi Thao Chidesey,

We've confirmed with our Security Team that the investigation of your account continues, and we appreciate your patience. As mentioned previously, as soon as it has concluded you'll be contacted immediately.

Regards,

Bovada Service

tchidsey1

• United States

9 years ago

Bovada Player Advocacy Team advised me that my account is currently under investigation and I will be contacted. This is what I was told over a month ago. Bovada has given me no time estimate as to how long this investigation will take and no other information. There has been no resolution as yet..

Bovada Casino Complaint Stats

Resolved 329 / 504

Avg. Amount $6,782

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Withdrawal Declined and no reply

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

77h left

$4,000

Bovada Account Disabled after verification complete

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Resolved

$4,800

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

Unresolved

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Resolved

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

69h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Resolved

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000