Ag Awards

BGO Casino - Withdrawal not payed, support not answering

Complaint Info
Disputed casino BGO Casino
Reason Delayed payment
Amount € 2470
Posted on November 1, 2016

How is it possible that no one doesnt answer an emails!!
I have send all the document and several emails, where i have asked at least to answer me, if something is wrong with my documents...but no answer in 2 days until today. I win 2470€ and i didnt have any bonus on use. Horrible customer service and unbeliable behave.

I just need my winnings, it is a big amount of money. Can somebody help to get contact to them.

Posted on November 4, 2016


I have looked into this matter and am aware that it is currently being dealt with by our customer support team.

I will update if there is anything more required from your end.

Many thanks,

bgo Casino

Posted on November 7, 2016

Dear @Capo78,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy