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BGO Casino - Withdrawal not payed, support not answering

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Delayed payment
Amount € 2470
Posted on November 1, 2016

How is it possible that no one doesnt answer an emails!!
I have send all the document and several emails, where i have asked at least to answer me, if something is wrong with my documents...but no answer in 2 days until today. I win 2470€ and i didnt have any bonus on use. Horrible customer service and unbeliable behave.

I just need my winnings, it is a big amount of money. Can somebody help to get contact to them.

Posted on November 4, 2016

Hi,

I have looked into this matter and am aware that it is currently being dealt with by our customer support team.

I will update if there is anything more required from your end.

Many thanks,

bgo Casino

AskGamblers
Posted on November 7, 2016

Dear @Capo78,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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