Withdrawal denied unfairly
I deposit from my neteller account, then when I’ve lost what I’ve deposit I redeem a free chip code and play through the wagering. My win after wagering was $100. Then I play for $20 of the winning and after that I deposit $20 from my neteller account to reach withdrawable amount of $100 and ask for a withdrawal. Later I cancel the withdrawal request and play little more, but stand with the same $100 withdrawable without deposit more and ask for a new request.
Yesterday my withdrawal request was denied after 10 days, the casino took $80 and refund $20 to my account. When I speak with chat support today they say I mixed free funds, but I’m not. I deposit without code from my neteller before and after the use of the coupon I wager and won from.
Yesterday my withdrawal request was denied after 10 days, the casino took $80 and refund $20 to my account. When I speak with chat support today they say I mixed free funds, but I’m not. I deposit without code from my neteller before and after the use of the coupon I wager and won from.
Virtual Casino Complaint Stats
Resolved
26 / 30
Avg. Amount
$2,993
Avg. Complaint Duration
22 days
Avg. Response Time
3 days
Virtual Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.