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Slots Jungle Casino - Winnings refused to be paid after more than a year

RESOLVED

Complaint Info

Disputed casino

Slots Jungle Casino

Amount

$ 7497

9 years ago

It has been a year since I won $11,105 on April 4, 2014. Slots Jungle had a glitch with their system and first told me my winnings were not legitimate. On further review they confirmed that was not the case and began giving me my withdrawals. Then on 10/13/14 an email was sent that they were going to review my account for 90 days. I waited the 90 days and never heard from them, so I requested another withdrawal which was declined since I hadn't played for awhile. So in January I did play and won additional money. They still won't pay me. I have a balance of $7497. I sent an email to Johnny at Slots Jungle on 2/24/15. His response was that I play there more often. Why should I play when I have not received my winnings.

9 years ago

Hello pkel2011 ,

Could you please provide us with your username at Slots Jungle?
We will review your case.

Thank you

9 years ago

Thank you
I'll check it with finance department and let you know

9 years ago

Apologies for the delay, we are still checking.
Will get back to you shortly

9 years ago

Hi,
I've been informed by the finance team that your withdrawal has been processed.

Let us know if you need any further assistance.
Best regards

9 years ago

I did receive that email. A withdrawal for $500 has been processed. I will continue requesting my withdrawals until all of my winnings have been processed. I will continue to let
askgamblers know of any problems if they occur.

9 years ago

Ok, I will check on your account.
We will keep you updated.
Feel free to contact us for any questions.

9 years ago

I look forward to my next $500 withdrawal being processed shortly

9 years ago

Absolutely. I will check on your request and let you know when I ahve updates from our finance team.

9 years ago

I received your email regarding the approval. I will request my next $500 withdrawal.

AskGamblers
9 years ago

Dear @pkel2011,

Since it is obvious now that Slots Jungle Casino is willing to cooperate and help you get this case resolved, do you think we could close this case? You could always request it to be reopened in case something goes wrong meanwhile.

9 years ago

It's okay to close this case. Thank you for your help and I will contact you again if something goes wrong.

9 years ago

Hello,

I just want to inform you that your new withdrawal request was processed.

Feel free to contact us if you have any questions.

Have a nice day,

Anita