I deposited on 09.06.2014 to the casino. I played till I got a high balance and no wager req. I had 1850$. I requested a withdrawal on 01.07.2014. In 6 days 500$ arrived. Then I requested the second part. They wrote me a letter saying they need 90 business days to process my request. I did not understand why they need this when they payed me already the first part... I said OK, and I waited. I received no email stating if they found any problems or whatsoever, so I requested the withdrawal on 10.03.2015. For this they replied the following:
Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.
In order to withdraw further winnings you should play more in our casino.
Now I am getting nervous. First they say I should wait 90 business days. Then when I waited and would like to withdraw they say that I should have played more! If they gave me my winnings I would play more, but they told me to wait. Please help me to get my money, because I do not know what to do next.
Thank you
Complaint Info
Hello agolal,
I will check your case and get back to you.
Regards,
Anita
Thank you Anita!
I'm looking forward for your information.
Best regards
Laszlo
I will keep you posted and let you know when I have updates from finance department.
Thank you for your patience.
Anita
Hello Laszlo,
Your withdrawal was approved today.
Have a pleasant day,
Anita
Dear Anita and Askgamblers,
I received the second 500$. I hope there won't be any problems with the last 2 requests.
Anita, thank you for your help! I really appreciate it.
Best regards
Laszlo
AskGamblers
This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.
Hello,
I will check with finance once again and will let you know when I have updates.
Regards,
Anita
Dear Laszlo,
Our customer support representative tried to reach you several times to verify your account details with no success.
Your account is currently on hold until you provide us with your correct phone number.
Thank you
Anita
Hi,
I will check your account and get back to you when I have updates
Regards
Anita
Hi,
thank you Anita! I contacted live chat and told them my current mobile number. When I asked about when will you call, live support could not tell any information. They said, that they forwarded the phone number to the appropriate division and it is up to them.
Best regards
Laszlo
That's right, one of our account managers will be contacting you regarding account verification, and I will follow up on your withdrawal.
Regards,
Anita
Hello,
I was informed by finance team that the withdrawal has been processed.
Anita
Hi Anita!
I received now only 250$. I still could not speak to one of your colleagues by phone although I noticed 2 calls one yesterday at about 3pm and on the day before yesterday also at about 3pm. I will be available almost on the whole weekend. I started a new withdrawal of 500$, I hope it will succeed.
Thank you
László
Hello László,
Sorry for the delay,
I will check on that.
Anita
Hello László,
Your withdrawal has been approved.
Regards,
Anita
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