I registered in Slotsjunle in October, sent my documents. They accepted them and my account was verified. Meanwhile I deposited and played, finally I won $3500. They paid me $500 four times. The last installment was sent last Monday. One day later I tried to log in, I got the following error message: You are not allowed to log in, call customer service.
I asked support via live chat what happened. They said my account was closed due to security reason, but there is no more information.
I wrote an email to support, here is the answer:
"I'm sorry, your account has been closed on a decision from higher management. Unfortunately I don’t have any more information to share with you.
Please be aware that we do not release internal security data to customers for a variety of reasons, including that providing this information could compromise future security."
This is totally unacceptable, they don't tell me why my accounts were closed. I asked them which point of T&C was violated (I think nothing), but nobody answered me. I can not withdraw my remaining $1500. They stole it.
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