Slots Jungle Casino - Closing my accounts without explanation

Hello,
We will check your case and get back to you.
Regards

I apologize for the delay.
As soon as I have the updates, I will let you know.
Thanks

Hello DanielS,
I am waiting for a reply from finance department.
Sorry for the delay,
Anita

Dear DanielS,

I received updates from the security department regarding your account. It was terminated because the documents you sent to prove your identity didn’t pass the security check. Unfortunately, I cannot reveal more information on the forum. However, I have forwarded the proofs to Askgamblers team to check them and move on with the complaint.

Thank you for your patience and understanding.
Regards,
Anita

I don't understand what is the problem, because I am a real person with valid documents. I will send all of my documents to Askgamblers.

Let's wait for the answer from Askgamblers team.
Thank you,
Anita

Hello,
I will forward some additional information to Askgamblers regarding this matter.
Thank you for your patience,
Anita

Hello Anita,

If you sent personal data/information about me please send it to me too. I would like to know about it.

I am waiting for Askgamblers opinion about this matter.

Thanks,
Daniel

Hello Daniel,
I am waiting for updates from security department in order to provide the needed information to Askgamblers.
I apologize for the delay and thank you for your patience,
Anita

Hello Anita,

My documents are official EU documents, so I don't understand why they did not passed your security check. (Earlier my account was verified in two another casino with these documents.) It should be a misunderstanding in your Finance Department.

I have $1000 on my account, I have to think that the casino doesn't want to pay me, and it is only an untrue reason for keeping my money.

I hope your Finance Department change his mind and open my account.

Thanks,
Daniel

Hello Daniel,
I apologize for the delay,
I will let you know when we have updates regarding this case.
Thank you
Anita

Any news?

As I know Askgamblers Team are waiting for more evidence from Slotsjungle. But I think there is no evidence, because my docs are absolutely valid EU documents. Slotsjungle is only wasting the time. I haven't got any update from them. I posted my complaint more than three weeks ago, they could not send anything.

Casino is closed, we consider this complaint unresolved. We recommend to the player to seek further help with licence authority that issued their licence.