Winner Million Casino - Withdrawal delayed, no response and no contact

After numerous attempts to receive my withdrawal I am still waiting since the 29th October I have had all documents and identification verification o don’t understand the hold up. No one reply’s to emails or live chat which I have tried contacting through over 50-70 times at least I am owed £250 which is still pending. Bruno messages with promotions and answers questions regarding promotions bonuses etc but totally ignores any mention of withdrawal I can’t believe they are getting away with so many people’s winnings it’s not fair why haven’t they been stopped please help it’s not fair to take our deposits but not returning our withdrawals it’s says 3-5 days via card payments it’s been nearly 3 weeks Please all I want is my £250 owed from my withdrawal