Ag Awards

Winner Million Casino - Unjustified account closure and confiscation of legitimate funds

Complaint Info
Disputed casino Winner Million Casino
Reason Account closure
Amount £ 710
andyjc72 United Kingdom Message
Posted on January 18, 2019

Hi Guys - Right I need some advice I joined casino and I am from the uk, I deposited 600 gbp and won 710 gbp, I've tried to verify my account with them and i've sent them numerous emails and no response, I managed to get through to them on there support chat and asked them the same question and they have no closed my account, I need some advice on what to do next as they have fraudulently taken my money.

These guys somehow need shutting down and exposing for there scam, is there anyone who could point me in the right direction.

Posted on April 9, 2019

This complaint has been reopened as per Winner Million Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 9, 2019

Hello. andyjc72 you have got all your funds withdrawal back . in attachment you can find the proof of the withdrawal.

You have also break our terms and condition by playing the roulette, using bonus. this is why your account has been closed .

Posted on April 9, 2019

Dear @andyjc72,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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