Winner Million Casino - Refusing to pay

Hello.

We have paid your Withdrawal, and an email was sent you .

The proof of your winnings withdrawal appear in attachment.

This case can be closed accordingly.

Regards.

Dear @Jimbola111,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

hi I can confirm receipt of an email outlining the withdrawal being processed. As yet it does take a few days to show in the account and will confirm this asap. Thankyou winner million for responding so promptly and could I add that my account with you which I have requested many times be closed permanently please.

Hello.

I think this forum can be close as resolved accordingly. since weve sent the player withdrawal, and he should get it in the next days..

Regards.

hi winner million should receive withdrawal tomorrow ( hopefully ) and I will be happy to close the complaint down. I would still like my account closed permanently and would appreciate if you would do this for me .. In the uk I am registered with gamstop and although you say you are a responsible casino I have asked over 60 plus times for you to close my account due to gambling issues and not once have you complied.

Hi to update I have received £200 from winner million ...there is 50 outstanding ...I would like to add that winner million haven't closed my account as requested and I have stated on numerous occasions and above I have gambling issues and where do I stand on money gambled tonight ???

To confirm an email sent to winner million this morning asking for refund of £255 money gambled last night due to ignoring my requests for an account closure . This email also outlines a further £50 still outstanding from the £250 withdrawal regards James

Hello.

We never got any email from you asking the close your account.

Youve wrote here and i didnt saw your message.

Actually your account is closed as per your request.

Regards.

hi winnermillion
I would have had more respect if you had held up your hands and admitted I have asked in the past either by email or chat to close my account as I have gambling issues or because you were with holding payments . whilst I acknowledge you have now closed my account it doesn't help that I have managed to gamble a further £255 last night . I believe you have a duty of care to your players and as you have not followed instruction on closing the account I have been able to access my account and gamble. please note your site is the only one I could access and gamble because you ignored my repeated pleas to close so I couldn't lose any more money . I would also like to request a refund of £255 from last night and im still owed £50 from the original winnings … you gave back from what I can presume 250 usd when I play and win in pounds.

Hello.

Let s focus on your last complaint where you ask for refunding of your last 255 amount deposit.

No email was sent to our support asking us to close your account since the 14th of May.

You have asked this here, but not to the support.

Anyway actually your account is banned !

hi winnermillion
I have attached 3 emails ( see above ) sent last year asking you to close my account...thankyou for finally closing it albeit a little too late...

I am still owed £50 from the original complaint …
yesterday I spent £255 which was only possible because you have ignored all emails and requests to close my account.

Please may I be refunded the £225 plus the £50 outstanding … I am then happy to close this claim
regards james

sorry refund should be £255 plus £50

Again, your account was banned, then you have asked by November month through the chat to reopen your account, and you won winnings, from the fact that your account was reopened upon your request !

We are not talking about October month now, the topic was about your none payment of winnings! and you got your winnings .

Regarding your last deposit. the reply is that we are not able to refund any of your last deposit, since you havent send us any email this last days, requesting to close your account ! you have asked here but not by email.

now that we saw your request, we have closed your account.

This is our last reply to this topic, unless Askgamblers is asking us for further information, but main of the informations has been provided already, and proof of payment has been done, and your receipt of payment has been confirmed as well.

you still owe me £50 as you have only paid £200 of my winnings...

secondly my account has never been closed as I would have happily left it that way...please could you provide proof of said email disclosing this request.

askgamblers the casino is now lying to cover themselves .. I know that a week ago I sent through there message /chat at least 12 messages one after the other saying the same thing ..please close my account as I have gambling issues ...if they had closed my account why have I sent emails asking them to close it again and again ..

Jimbola111
United Kingdom
Posted on May 13, 2019.
hi I can confirm receipt of an email outlining the withdrawal being processed. As yet it does take a few days to show in the account and will confirm this asap. Thankyou winner million for responding so promptly and could I add that my account with you which I have requested many times be closed permanently please.

Thankyou winner million for responding so promptly and could I add that my account with you which I have requested many times be closed permanently please.

you responded to this afterwards so you saw this ..13th may 2019 !!!!!

Again this is not email ! You have wrote here the message, but you havent informed our support. as is written in our terms and condition :

1.6 In the event that a player wishes to close his account, he must send the request by email to suppor­t@w­nrm­ill­ion.com.

Your account is banned.

have you checked messages from last week through the chat/message facility. I never had one email answered by you and chat was useless. There is no way there is no trace of any email or message made by myself to you regarding the closure of my account . last week from my phone I sent through message as live chat wasn't on at least 10/12 messages all repeating the same thing .. not one response from you . Im not lying .. I have no need to lie

6.7 A player who requests an exclusion of the casino and / or the closure of his account for reason of addiction, the account will be closed, and no reopening of account will be possible.

you state above that I was banned but then opened in November through chat . Yet ts and cs say this wouldn't have been possible . So its obvious you are lying.

My messages above 13th may and the 14th may asking yet again for my account to be closed wasn't good enough yet my message on the 16th may was good enough for you to act upon because you had just gained another £255 from me.

We never got any email from you asking the close your account.

Youve wrote here and i didnt saw your message.

Actually your account is closed as per your request.

Which was done because of the message sent through askgamblers.not the email I sent .


I have received 8 payments of £25 which equals £200 so from my calculations im still owed £50

and if you had an moral decency you would refund the £255 aswell ( but I wont hold my breath )

in our terms and condition it s writen also :

1.4 If an account is closed at the request of a player due to addiction, if the player requests reactive his account, the casino can open the account at the request of the player if the casino judge that the account can be reopened.

You have create this forum because you have complaint that you didnt got your withdrawal, we have sent your funds, and you got them .

And your account is banned now.

You still owe me £50 ...you have only paid me £200 ..I won £250 ...

Also terms and conditions 1.4 contradicts 6.7 which states there will be no reopening of account ..so which one is it ???

In the 6.7 it is writen that we dont open account back. and in the 1.4 it is written that IF THE PLAYER ASK to open it, then we can open it, if we think legitimate to open it .

So 6.7 is to say that we dont reopen account by our own decision. and in 1.4 is written that we open only upon request of the player..

6.7 says no reopening is possible at all ...full stop...
You should never reopen an account when someone closes it due to a gambling addiction... the only way a casino would reopen an account of a gambling addict is so the casino can gain more revenue from the addict ...

Plus you still owe me £50

It s writen that we can reopen it if the player is asking us to reopen it. and we did so. and you had good profit from this reopening, since you won !!!

Again, the topic here is not about your account reopening, but about the fact you have complaints about your none withdrawal payments. So we have informed you that youve got paid!

This complaint can be actually closed, and we will not give any further reply, unless Askgamblers is asking for further informations.

Regards and good luck to you !

You still owe me £50 ...250 minus 200 equals 50 ... so I haven't been paid in full