Pending withdrawal over 5 days
My withdrawal of £330 has been pending since 31.10.18.
All verification documents sent immediately and also uploaded but no confirmation regarding these. ‘Bruno’ has emailed with bonus offers but not replied regarding my withdrawal.
Numerous emails sent to ‘Bruno’ and the support email, and online contact forms filled in but no response to date. I also deposited £50 by CASHlib which never got credited to my account. Contacted CASHlib and they gave me the details of when it was processed by winnermillion which I forwarded but they haven’t responded about that either.
All verification documents sent immediately and also uploaded but no confirmation regarding these. ‘Bruno’ has emailed with bonus offers but not replied regarding my withdrawal.
Numerous emails sent to ‘Bruno’ and the support email, and online contact forms filled in but no response to date. I also deposited £50 by CASHlib which never got credited to my account. Contacted CASHlib and they gave me the details of when it was processed by winnermillion which I forwarded but they haven’t responded about that either.
Winner Million Casino Complaint Stats
Resolved
10 / 28
Avg. Amount
$640
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Winner Million Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 8 out of 24 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.