Ag Awards

Virtual City Casino - Winnings are void and have been confiscated

Complaint Info
Disputed casino Virtual City Casino
Reason Bonus terms violation
Posted on May 16, 2014


i received this mail, but i didn't break any of the rules:


Hello Dominik,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0."

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Kind regards,


Risk Management

Casino Rewards


Posted on January 19, 2014

Dear player

As mentioned in the last email sent, you have breached the rule whereby you cannot bet 25% or more of the bonus money in a single bet.

Your bets that broke this term were also emailed to you.

I have also sent the details to ask gamblers for review.


Posted on January 20, 2014

We were informed by the casino security department that player has placed 13 bets in exess of the 25% rule while playing with the bonus money, which is considered as an obvious breach of the casino terms and conditions.

The complaint is closed and marked as successfully resolved.

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